Cloud Phone System
A Complete Cloud
Hosted Phone System
Get uninterrupted cloud based interactions with an insightful and intuitive hosted phone service for your business.
Get 10% off on annual plans.
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Trusted by leading brands
across the globe
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5.2K+
Global Users
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7 ![stars black](https://www.acefone.com/assets/img/acefone/icons/stars-black.svg)
Rated by Customers
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+
Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50%
More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Stand Out with Acefone's Cloud Phone Services
Sales Enablement
Empower your agents with advanced cloud calling to identify promising leads and close them faster.
Simplify Customer Support
Provide support teams with pre-written scripts, workflow automation, and easy integration for better query resolution.
Professional Brand Building
Set an outstanding first impression among your audience with easy to recall and cost-effective virtual numbers.
Cloud Based Phone System Benefits
Why Choose Acefone's Cloud Phone System
for Your Business
It's a transformative tool for growing businesses as they don't need much hardware to set it up.
Big businesses dig it too! They can have offices all over the globe and still have one phone system for everyone.
Here are some ways it could help your business too.
![rich cloud calling experience](https://www.acefone.com/assets/img/solutions/cloud-phone-system/rich-cloud-calling-experience.png)
Rich Cloud Calling Experience
Enjoy seamless and true HD voice calls, optimized for low bandwidth so you never experience any lags.
![lower costs higher returns](https://www.acefone.com/assets/img/solutions/cloud-phone-system/lower-costs-higher-returns.png)
Lower Costs, Higher Returns
Pay only for features and number of lines you want to use with tailored plans, specific to your needs.
![retain business phone number](https://www.acefone.com/assets/img/solutions/cloud-phone-system/retain-business-phone-number.png)
Retain Business Phone Numbers
Enjoy a variety of rich cloud based services on your existing business phone numbers to retain current clients.
![scalibility for growing teams](https://www.acefone.com/assets/img/solutions/cloud-phone-system/scalibility-for-growing-teams.png)
Scalability for Growing Teams
Cloud telephony offers you the option to scale at your will and without any additional expenses.
Have Questions?
Learn about Acefone's cloud phone services from our experts.
Popular Cloud Phone System Features
Customer Call Recording
Record agent calls for dispute resolution and quality assessment.
Voicemail to Email
Voicemails delivered straight to your inbox, available for listening anytime.
Call Routing Strategies
Multiple routing strategies for directing callers to the right agent.
Auto Call Distribution
Automatically receive and distribute calls to available agents with ease.
Music on hold
Reduce call abandonment rate & enhance caller waiting experience.
Analytics & Call Reports
View detailed call analytics, insights and KPIs via scheduled reports.
See how it works
You'll magically know everything
Cloud Telephony Integrations
Customize your cloud phone system for business with your preferred CRMs and helpdesk software.
Explore all integrationsSave up to 25%
Number of users
Features:
- US local number
- Unlimited US/Canada calling*
- Unlimited SMS*
- Voicemail to email
- Mobile, desktop and web apps
- 24x7 customer support
- Real-time call monitoring
- Multi-level auto-attendant
- Analytics and reporting
- Unlimited audio conferencing (dial in)
- Integration with popular apps (Zoho, HubSpot, MS Teams, etc.)
Everything in the Business plan, plus:
- Dedicated account manager
- Personalized set-up
- Call recording
- Free number porting
- IP desk phone compatibility
- Priority 24x7 support
- Unlimited ring groups
- Integration with premium apps (e.g. Salesforce)
- Custom integrations, API and webhooks
Cloud Phone Systems Cost Savings Calculator
Check out our simple cost savings calculator to compare a traditional phone system versus a Cloud Phone System.
Compare line costs from your telephone company and hardware costs of an onsite PBX.
- 0
- 1250
- 2500
- 3750
- 5000
- 5
- 30
- 60
- 90
- 120
- 150
To save 48.83%*
When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.
Lee M.
Manager, Medical Practice
![capterra](https://www.acefone.com/assets/img/acefone/testimonials/capterra.png)
Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.
Patryk Weglarz
United Kingdom
![trustpilot](https://www.acefone.com/assets/img/acefone/testimonials/trustpilot.png)
My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.
Gordon R.
Director, Airlines/Aviation
![capterra](https://www.acefone.com/assets/img/acefone/testimonials/capterra.png)
Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.
William A.
Director, Financial Services
![capterra](https://www.acefone.com/assets/img/acefone/testimonials/capterra.png)
Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.
Gemma L.
Proprietor, Accounting
![capterra](https://www.acefone.com/assets/img/acefone/testimonials/capterra.png)
Solutions Related to Cloud Phone Services
Wish to learn more about business cloud phone systems?
Download PDFWhat is a Cloud Phone System?
Cloud phone systems aka business phone system or hosted phone systems like your regular phones work over the internet. They let you make calls, send texts, and perform all the general phone activities across the internet instead of traditional phone lines. They are cost effective, scalable, and make call management and communication easier for you, no matter your business size. Hosted phone systems help you grow your business without exhausting your finances and utilizing every resource to the fullest.
How do cloud phone systems Work?
With cloud phone systems, your calls travel like small data packets. Every time an agent speaks into a VoIP enabled cloud phone system, it is converted into electrical signals, which later are chopped into small data packets by the ADC. These data packets travel across the internet to the other party, whether nearby or far away. On the receiving end, these data packets are reassembled into the speaking agent's voice for quality interactions.
How to get a Cloud Phone Service Provider?
While there are several factors to check when selecting a cloud phone service provider, you may prioritize these five for simplicity:
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Service Scalability
You need a cloud phone service that can easily adapt to minimize fluctuations in call volume without compromising performance.
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Cost-effective Plans
Providers offering competitive and flexible pricing and transparent billing structures are preferred, allowing you to manage your expenses efficiently.
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Features & Integrations
Cloud phone services that offer features like call routing, IVR (Interactive Voice Response), call recording, real-time analytics, and CRM integration capabilities are essential for optimizing your operations.
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Network Security and Compliance
Cloud phone service providers who adhere to industry standards and regulations (e.g., GDPR, HIPAA) to ensure security and privacy of your customers' sensitive data are crucial.
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Reliable Customer Support
A prompt and knowledgeable support team is vital for resolving issues promptly and reducing downtime. Support teams capable of connecting with you across your preferred communication channels are more favorable than those with single channel communication.
Cloud Phone System vs Traditional Phone System?
Cloud phone systems, also known as cloud-hosted phone services, offer numerous advantages over traditional phone systems. These advantages include cost savings, scalability, flexibility, advanced features, and improved collaboration. With these capabilities, cloud phone systems have become a viable option for businesses.
Disadvantages of Cloud Phone Systems
While cloud phone systems offer numerous advantages, there are also potential drawbacks to consider. These drawbacks include:
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Dependency on internet connectivity
Cloud phone systems rely on connection stability for optimal performance.
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Security concerns
Network vulnerabilities can pose security risks, so choosing a provider with robust security measures is essential.
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Quality of Service (QoS) issues
Limited bandwidth or network congestion can impact call quality.
Additionally, limitations in emergency service access and initial investments in handsets or training should be considered. Despite these challenges, cloud phone services can still offer significant benefits to businesses with proper planning and implementation.
Read More About Cloud Based Phone Systems
Grow your business with the right information at your fingertips
Frequently asked questions
Here are some of the most commonly asked questions about Hosted Business Phone Systems.
Still don't find what you're looking for? Chat with our experts!
What is the difference between a VoIP based and cloud based phone system?
VoIP hosted phone systems use the internet for calls, while cloud-based phone systems host the entire phone infrastructure off-site. VoIP can be used on-premises, while cloud hosted phone systems operate remotely.
What are the benefits of a cloud phone system for small businesses?
Cloud phone systems benefit small businesses by reducing calling bills through internet-based calls, scaling without extra hardware costs, and providing features like call forwarding and virtual receptionists.
How does a cloud based phone system work?
A cloud-based phone system operates using internet protocols. It routes calls through remote data centers, ensuring seamless communication, and offering flexibility for users to access services from any location.
How to set up a cloud hosted phone system?
Setting up a cloud hosted phone system involves selecting a provider, subscribing to a suitable plan, customizing settings through an online portal or app, and connecting compatible devices to the portal.
Is cloud telephony a good idea for small businesses?
Cloud telephony is helpful for small businesses due to its cost-effectiveness, scalability to accommodate growth without infrastructure changes, and access to various advanced features without complex hardware requirements.
What is the difference between an SIP phone and a cloud phone?
An SIP phone uses the Session Initiation Protocol for call setup and handling, while a cloud phone relies on a service provider's off-site infrastructure.
Will my cloud phone system continue to work if I move offices?
Yes, your cloud phone remains functional even after relocation. You can use it to communicate anywhere in the United States. Places like New York, Illinois, LA, Wyoming, etc., we cover them all.
What are the disadvantages of having a phone system in the cloud?
Cloud based phone systems have disadvantages like internet dependency, security concerns regarding data storage, and potential long-term costs with subscription fees. They might limit your call quality, posing challenges to good customer experience.
You're at the start of something special.
Try our cloud communication solutions today.
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