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Number Masking

Secure Business Calls
with Number Masking

Protect the privacy of your employees and customers
with temporary virtual numbers.

stars grn 1500+ Ratings

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Trusted by leading brands
across the globe

jaguar
casio
sap
michelin
cipla
bcg
nec
uber
honda

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 stars black Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

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Number Masking Overview
  1. Home
  2. Solutions
  3. Number Masking

Delivering Secure Calls With Acefone

enhance privacy

Enhance Privacy

Deploy two-way number masking to ensure your agents and customers get maximum privacy.

prevent fraud

Prevent Fraud

Keep all the transactions strictly on your company’s platform to prevent any possible fraud.

build local presence

Build Local Presence

Create a local and trusted presence among your global users with masked virtual landline numbers.

Benefits of Phone Number Masking

Why Get Acefone’s Call Masking Service
for Your Business?

Masking business phone calls is a secure way for companies to connect with customers while keeping the details of both parties concealed. You can also build a trusted local presence and minimize transactional frauds.

maximum privacy

Maximum Privacy

Keep the identities of the customer and the agent hidden over call by masking their personal phone numbers.

secure transactions

Secure Transactions

Avoid off-platform engagement and provide a unified secure method of business transactions.

easy call management

Easy Call Management

Manage masked calls better with call recording, detailed analytics, and reporting on a customizable dashboard.

cost saving

Cost Saving

Get advanced inbound & outbound call functionalities on a unified platform at cost effective rates.

Have Questions?

Learn more about Acefone's call masking services from our experts.

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Popular Call Masking Features

two way masking

Two-way Masking

Assign proxy virtual numbers to both the agent and the customer for enhanced privacy.

dynamic caller ids

Dynamic Caller IDs

Get different caller IDs for multiple agents or use the same ID for all your agents.

one click calling

One-Click Calling

Allow agents to dial directly from the “call” button on the website or app.

call recording

Call Recording

Automatically record customer calls to prevent frauds and monitor quality.

call tracking

Call Tracking

Download detailed reports of all inbound and outbound calls from one platform.

advanced analytics

Advanced Analytics

Track detailed call analytics, insights and KPIs through reports sent to your inbox.

quote icon blue

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

Want to learn more about number masking (FAQs)?

A number masking system is designed to conceal phone numbers during calls. It replaces real phone numbers with temporary virtual numbers to route the call without revealing the callers’ identities. This protects the privacy of your support executives and customers and helps you comply with data regulations.

When a customer calls your support rem, the masking service assigns them a temporary number and hides the real one. This temporary number is then forwarded to an agent from your team and their number is also marked with a different temporary number.
The entire conversation happens through these temporary numbers, ensuring both the customer's and your company's real phone numbers remain hidden.

When a customer calls your support team, the masking service assigns them a temporary virtual number and hides the real one. This virtual number is then forwarded to an agent from your team and their number is also marked with a different temporary number.
The entire conversation happens over virtual number calls, ensuring both the customer's and your representative's phone numbers remain hidden.

Here are a few benefits of number masking:

  • Privacy protection

    Number masking helps you protect the privacy of your customers and agents through temporary virtual phone numbers.

  • Fraud prevention

    Call masking ensures all transactions remain on the official platform, preventing fraud.

  • Enhanced trust

    Secure communication through masking strengthens your brand's reputation as a reliable partner.

Here are a few parameters you should consider before selecting a call masking service provider:

  • Functionality

    Check whether your call masking service provider offers key features like one-way and two-way masking, seamless integration with your existing software suite, and advanced analytics.

  • Security and Reliability

    Ensure your provider prioritizes data security with robust encryption and complies with data protection regulations (e.g., GDPR, HIPAA). Also, check their network uptime and service scalability.

  • Cost and Pricing

    Analyse whether the provider has transparent pricing that fits your budget and offers flexible payment plans like pay-as-you-go.

  • Customer Support

    Check if the provider’s support teams are available to connect with you 24/7 on your preferred communication channels (calls, chats, and emails).

  • Reputation

    Read online reviews to assess the provider's reputation within the industry and among users.

At Acefone, our onboarding experts will help you set up your phone service and enable number masking until you’re ready to make calls.

Yes, you can mask your agent’s number along with the customer’s details if your system has the two-way masking functionality.

To know the detailed plans and packages for number masking, you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.

You're at the start of something special.

Try our cloud communication solutions today.

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Please select numbers of users required.
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By submitting this form, you agree to Acefone's privacy policy and T&C.

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