Leveraging Acefone’s VoIP telephony solutions for real estate businesses

4 mins read

Cloud communication plays a pivotal role in ensuring seamless operations and customer satisfaction for modern businesses. Unfortunately, many real estate businesses face challenges like poor communication, lack of centralized storage, and lack of team flexibility.

This case study reflects upon a client case from 2019 when Acefone revamped a business’s real estate cloud software. We helped them overcome communication challenges and reach double collaboration capabilities with higher efficiency.

The Indian real estate industry has become increasingly difficult for companies to manage their communication efficiently with rising demand for properties. Traditional communication methods, such as cellular calling and face-to-face meetings have their limitations and can hinder business deals.

Communication Challenges Faced by the Real Estate Client

This real estate client was also struggling with communication barriers just like other businesses. The struggle pushed them to search for a robust telephony solution to deal with their communication challenges. After dealing with a few low-quality cloud service providers, they reached out to one last service provider before switching back to their traditional phone system altogether. Fortunately, their collaboration with Acefone’s feature rich VoIP solutions helped them overcome the following challenges:

Delivering solutions for Real Estate with Acefone’s Contact Center Services

During Acefone’s collaboration with the real estate client, we offered them our cloud contact center solution. A cloud based calling solution to help them centralize their operations, increase mobility, and fortify data security.

We conducted thorough analysis and tailored our solution to meet their needs. We also helped their IT department set up the portal.

After setting up their real estate cloud software’s integration with Acefone’s contact center solution, we enabled their preferred CRMs and helpdesk systems. The integrations helped them easily store customer data and access it from any of their devices.

Popular Features for Real Estate

Cloud telephony
Suite

We offered a comprehensive unified communication platform that integrated all their communication channels into one place. It allowed real-time communication across departments and teams.

Centralized
Data Storage

They received a secure cloud storage system that allowed them to centralize all their data. They stored all their critical data in a structured manner, ensuring easy access for authorized staff only.

Customer Relationship
Management

Our cloud telephony solutions are connectable with many popular CRMs. This capability allowed the real estate client to manage leads, track interactions, and automate follow-ups better.

Call
conferencing

Our solution offered the client’s teams call conferencing capabilities. It reduced the need for physical meetings and enhanced collaboration across remote teams.

Analytics and
Reporting

Our solutions provide advanced analytics and reporting capabilities. These capabilities allow the client to gain valuable insights into business performance, customer preferences, and market trends.

Security and
Compliance

We implemented multi-layered firewalls, data encryption, multi-factor authentication, and scheduled data backups to secure the client's sensitive information.

Integration with
Third-Party Tools

Our cloud telephony solutions seamlessly integrated with the client’s third-party tools, commonly used in the real estate industry. This integration streamlined their workflows and data exchange.

Benefits of Integrating Real Estate Solutions with VoIP

Our client benefitted immensely from the solution we provided. Some of the top benefits they saw were;

Enhanced Collaboration

By adopting Acefone’s cloud contact center solution for real estate, the client experienced a visible transformation in their interdepartmental collaboration. Our unified VoIP services seamlessly connected their teams from across multiple locations.
Teams working on various projects could easily communicate, share insights, address challenges, find resolution and exchange critical information in real-time. This newfound synergy led to enhanced productivity.

Improved Efficiency

The real estate client witnessed a noticeable improvement in their operations following the integration of Acefone’s contact center with their real estate solution. Centralized data storage removed all the previous hindrances of data scattering and mismanagement.

The client’s team could efficiently access vital information for tasks like negotiating contracts, updating projects, and reviewing finances. Their workflows became streamlined as their operations experienced fewer obstacles.

Increased Mobility

After integrating Acefone’s contact center solution, the client experienced better mobility for their agents and staff. The mobility proved invaluable for the agents working on-site. They could instantly access property details, contracts, and client preferences while engaging with potential buyers.

Data Security and Compliance

Acefone’s robust data security measures had a strong impact on strengthening the real estate client's data protection and compliance efforts. In an industry where client privacy, financial records, and information integrity are everything, our enhanced security measures brought peace of mind. End-to-end encryption, multi-factor authentication, and centralized data backup provided an unbreakable shield against potential cyber threats for the real estate client.

Takeaway

Acefone's collaboration with the client’s real estate cloud software brought significant improvements to their business communication. Adopting Acefone’s VoIP services addressed the unique challenges faced by the client. It resulted in prompt interactions with customers, higher efficiency, increased mobility, and impenetrable data security. This transformation also helped them position themselves as a tech-savvy and reliable player in the competitive real estate market.

If you're interested in improving your business communication solution