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CLOUD TELEPHONY + MICROSOFT DYNAMICS 365 INTEGRATION
Deliver customer delight
Acefone telephony solutions + Microsoft Dynamics 365 = A powerful integration to
transform your customer relationships.
![hero img](https://www.acefone.com/assets/img/integrations/ms365/hero-img.png)
Integrate and enjoy:
Ease of communication
- Set up in a jiffy; simply turn on the integration extension
- With Acefone+Dynamics 365, connect with customers in one click
- Keep track of all call centre operations on a single screen
Superior efficiency
- Add and update leads via the CRM dashboard
- Store all call logs and recordings on a unified platform
- Achieve lasting results by leveraging deep customer insights
Agent-friendly features
- Get email templates, social media and subscriber list management
- Amplify team collaboration with a hosted phone system integration
- Easily access Dynamics 365 customer data in your Acefone extension
Steps to Integrate with Dynamics 365
1. Signing Into Acefone
![signing into acefone](https://www.acefone.com/assets/img/integrations/ms365/signing-into-acefone.png)
STEP 1
Signing Into Acefone
- Log in to your Acefone account
- Click on the Services tab on the side navigation bar
- Click on Integrations
- Enable Dynamics 365 by clicking the toggle button
- Click on Instructions
2. Configuring Dynamics 365
![configuring ms365](https://www.acefone.com/assets/img/integrations/ms365/configuring-ms365.png)
STEP 2
Configuring Acefone with Microsoft Dynamics 365
- Click on the enable button to initiate the integration process
- Select a user from the dropdown menu and enable the CRM
- Enter the Microsoft Dynamics 365 Domain URL and Microsoft Dynamics 365 Resource URL
- Domain URL will look like https://(OrganizationName).crm.dynamics.com
- Resource URL will look like https://(OrganizationName).api.crm.dynamics.com
For eg., if the organisation’s name is Acefone, the URL will be https://acefone.crm.dynamics.com
3. Authenticate Chrome Extension
![authorising ms365](https://www.acefone.com/assets/img/integrations/ms365/authorising-ms365.png)
STEP 3
Authenticate Acefone Chrome Extension
- Go to the Chrome Web Store and search for ‘Acefone Extension for MS Dynamics’
- Download the extension
- Enter Acefone credentials to log in to your Dynamics 365 CRM Chrome extension
- Get all the details of your Acefone account on Microsoft Dynamics 365 CRM
Download the chrome extension here: Acefone Extension for MS Dynamics.
Bringing your customers closer
to your business
The integration meant for success
Improved intelligence
Leverage intelligent technology to make smarter business decisions
- Spot trends and proactively resolve issues for better business
- Automate tasks and build custom apps to elevate CX
- Make better decisions with intelligent tools and reports
![improved intelligence](https://www.acefone.com/assets/img/integrations/ms365/improved-intelligence.png)
![work on the go](https://www.acefone.com/assets/img/integrations/ms365/work-on-the-go.png)
Work on the go
Solutions that enable you to work whenever you want, wherever you are
- Manage all apps, CRM, and analytics with just one solution
- Work with a remote team and enjoy multi-device access
- Multiple back-ups ensure disasters don’t stop your business
Tailor-made for you
We understand that your unique business has unique needs.
- Upgrade, scale or relocate your business anytime
- Get transparent bills and pay only for what you need
- Enterprise-grade security keeps your data safe at all times
![tailor made for you](https://www.acefone.com/assets/img/integrations/ms365/tailor-made-for-you.png)
Integrate your Cloud Phone with
Microsoft Dynamics 365 in Three Simple Steps
-
1
Login to Acefone
-
2
Enable Integration
- 3 Configure Integrations
More Cloud Telephony Integrations
Explore all integrationsRead More About Cloud Phone Systems
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Try our cloud communication solutions today.
![contact img](https://www.acefone.com/assets/img/acefone/form-bg/contact-img.png)