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CLOUD TELEPHONY + GOOGLE WORKSPACE INTEGRATION
Transform your communications
Automate, collaborate and communicate with this intuitive integration at the helm of
your customer service
![hero img](https://www.acefone.com/assets/img/integrations/gsuite/hero-img.png)
Integrate to leverage unlimited possibilities
The Google advantage
- Automatically create and sync meetings from Google Calendar
- Sync Google Contacts with Acefone for easier access
- Save leads and update your Google Contacts instantly
Automated follow-ups
- Send automated email follow-ups to all your prospects
- Personalise emails as and when needed
- Seamless follow-ups help maximise interactions
Simplified calling
- Forego manual dialling, place calls with just a click
- Record all calls for training, compliance and information
- Get CTI pop-ups for all calls with caller details and history
Steps to Integrate Google Workspace with Acefone
1. Signing Into Acefone
![signing into acefone](https://www.acefone.com/assets/img/integrations/gsuite/signing-into-acefone.png)
STEP 1
Signing Into Acefone
- Log in to your Acefone account
- Under the Services tab, select Integrations
- From the available Integrations, select GSuite
2. Setting up the softphone
![setting up the softphone](https://www.acefone.com/assets/img/integrations/gsuite/setting-up-the-softphone.png)
STEP 2
Setting up the softphone
- Select a user and enable GSuite for the selected user
- Download the Acefone softphone using this link
- Select the platform you wish to install the softphone on
- Install the softphone and log in with your Acefone credentials
3. Integration setup
![integration setup](https://www.acefone.com/assets/img/integrations/gsuite/integration-setup.png)
STEP 3
Integration setup
- Login to your GSuite add-on to start the integration
Bringing your customers closer
to your business
Step into the future of working
Build engagement
Don’t just track metrics, get real-time notifications with customer updates for smoother interactions
- Get notified when customers engage with your content
- Allow your agents to respond in real-time
- Increase your conversion rate by deploying instant responses
![build engagement](https://www.acefone.com/assets/img/integrations/gsuite/build-engagement.png)
![measure smart analytics](https://www.acefone.com/assets/img/integrations/gsuite/measure-smart-analytics.png)
Measure smart analytics
Gain insights from relevant data and gather detailed context on every customer interaction.
- Allows agents to track customer engagement
- Access metrics like prospect clicks, opens, etc.
- Use metrics to drive performance and productivity
Smoother processes
The Google Workspace and Acefone integration can automate mundane, repetitive tasks like a pro.
- Automate tasks like call logging or scheduling meetings
- Add, update or delete information with just a few clicks
- Free up your agents for more important, complicated tasks
![smoother processes](https://www.acefone.com/assets/img/integrations/gsuite/smoother-processes.png)
Integrate your Cloud Phone with
Google Workspace in Three Simple Steps
-
1
Login to Acefone
-
2
Enable Integration
- 3 Configure Integrations
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