8 mins read
We ditched telephones for mobile phones today because they are portable, and we can access it from anywhere. We know how flexible and efficient mobile phones are and have switched from telephones to mobile phones, especially for personal use.
Similarly, it is important for businesses to understand the benefits of adopting the latest communication solutions. Cloud communication uses the internet for voice and data communications.
With cloud communications, you can collaborate and communicate from anywhere and on any device. Employees can work remotely on any device, which makes them happier and satisfied at work. The business communication medium should be updated as well, offering remote access and portability.
Let’s understand how cloud communication promotes mobility and enhance productivity in your business.
Research by Strategy Analytics showed 1.75 billion people, or 42% of the global workforce, will be mobile by 2020. It will be a challenge for IT professionals to meet the demands of such a high number of employees, but with the concept of enterprise mobility, it can be achieved.
Before we go any further, let’s understand the meaning of enterprise mobility.
Enterprise Mobility
It is an approach to work where employees can work while they are away from the office with cloud services. The company data can be accessed from anywhere and on a variety of mobile devices.
It connects all the employees through mobile devices. Enterprise mobility gives employees the flexibility to work that further improves job satisfaction and boosts productivity. It is becoming popular as mobile users are increasing day by day.
Cloud Communications Promote Mobility
Mobility is the ability to work from anywhere and on any device and changes the way you do business. You no longer need to be physically present at the office; you can use your own devices like smartphones, laptops, and tablets to do your work.
Communication is a crucial part of any organisation, but often many organisations neglect the need to have a cloud-hosted phone for communication. Following are the ways how cloud communications can promote mobility.
1. Real-Time Collaboration
Businesses that deal with customers or clients have to provide service 24/7; in such cases, agents or employees who are away from the office can still take or make calls.
Urgent calls need an immediate response, and by adopting a cloud-based communication solution, you can integrate with apps that provide real-time collaboration from anywhere and anytime.
2. Unified Communications
Unified Communications (UC) is an integration of all the communication mediums in a single dashboard. It includes communication channels such as voice calls, video conferencing, email, SMS, and instant messaging.
Your agents or employees can access it from anywhere irrespective of the location and device. UC makes it easier for the agents as they get all the information of call log details on a single dashboard.
3. Bring Your Own Device
The Bring Your Own Device (BYOD) policy allows employees to use their personal devices for business purposes. Data is stored on the cloud and thus can be accessed from anywhere, anytime without any difficulty.
Employees are comfortable with their own devices, and it boosts productivity. The company’s data stays safe and protected by enabling guidelines for the devices and apps that are accepted. With the increasing demand for remote accessibility, BYOD was introduced to promote mobility.
Cloud Communications Enhances Productivity
Mobility and productivity are basically two concepts that are interconnected because mobility enhances productivity. Let’s understand how cloud communications and mobility together contribute to enhancing the productivity of your business.
1. Cloud Collaboration
When employees are able to collaborate easily and share files remotely, it increases employee efficiency and productivity. With cloud communications, multiple people can access or work on the same file at the same time from different locations.
With cloud collaboration, employees can connect and collaborate, enhancing team productivity.
2. Saves Time
Switching to cloud communications save time in collaboration as teams can share files and collaborate with each other from anywhere and anytime. Employees are not restricted to their desks and can work even when they are travelling or on vacations.
Cloud allows employees to have flexible working hours, and when they get the freedom to work as per their convenience, then it results in employee efficiency and business productivity.
3. Integration with Existing Systems
Cloud-hosted phone systems are integrated with software programs (such as CRM) that your business requires.
Integration makes switching between the tools seamless by eliminating the need to transfer data from one source to another manually. Multiple devices can access data and integrate cloud services at the same time via the internet from different locations.
Conclusion
Mobility has changed the way we work, and it is the future of modern-day businesses. It promotes portability by letting you use your mobile devices, and you get the flexibility to work as per your schedule. More and more companies are encouraging mobility because of the kind of benefits it provides.
You will also experience an increase in productivity when your employees are free to work from anywhere and on any device. Get seamless communication experience by shifting to the cloud and connect with your team no matter where you go.
Every organisation wants an increase in business productivity, and cloud-hosted communication solution will help you achieve that. When your employees get flexible working hours and can use their personal devices, employee productivity increases.
According to a study by Stanford, allowing your agents to work from home has proven to increase productivity and helps in retaining employees as well. With cloud communications, employees can connect, collaborate, and remotely access data while they are on the move.
Also, employees take less leave when they are allowed to work remotely. With cloud collaboration, multiple people can work on the same file together, saving time and effort.
Statistics states that employees who work remotely at least once a month are 24% more likely to be happy and productive.
Want to know more about cloud communications, talk to our expert at 0800-084-3663 to get assistance in understanding our cloud solutions for your business. Get a perfect communication solution for your business with Acefone. Try now!
