2 mins read
Acefone has once again proven its leadership in cloud communication by winning not just one, but two prestigious awards. Acefone has been honored with the coveted CX Innovation Leadership Award by Gainskills Media, reinforcing its commitment to revolutionizing customer experience (CX) with cutting-edge technology.
Additionally, Acefone was recognized as the Most Scalable CPaaS Platform at the Insurance Innovation Summit & Awards 2025. Shella Seth, Chief Business Officer of Acefone, received the award on behalf of the company at the event.
The Award-Winning AceX Platform: Transforming CX
Acefone’s CXaaS platform, AceX, has been designed with the latest CX trends and market evolution in mind.
Here’s what sets it apart:
- True Omnichannel Communication: AceX integrates multiple communication channels—voice, video, messaging, and email—into a single, unified solution, ensuring seamless customer engagement across platforms.
- Scalability and Flexibility: Built on a robust cloud infrastructure, AceX scales effortlessly to meet business demands, providing uninterrupted service even during peak periods.
- Advanced Analytics: AceX’s real-time analytics offer actionable insights, helping businesses monitor performance, identify bottlenecks, and optimize CX strategies.
- Security and Compliance: Acefone adheres to the highest data security and regulatory compliance standards, ensuring customer trust and satisfaction.
Acefone’s CPaaS Excellence
Acefone received the Most Scalable CPaaS Platform at the Insurance Innovation Summit 2025, for empowering businesses with agile and cost-effective cloud communication solutions.
This award validates the relentless pursuit of excellence in providing businesses with highly adaptable and robust communication infrastructure. AceX enables enterprises across industries to streamline communication, enhance engagement, and drive growth at scale.
Leadership’s Message
Ashish—This recognition reflects our dedication to empowering businesses with the tools they need to deliver exceptional customer experiences. As CX continues to evolve, Acefone remains committed to innovation and excellence, helping our clients build lasting relationships with their customers.
Shella Seth—While Acefone believes in scaling its solutions to meet customer expectations, it also fosters scalable teams. We have formed new team structures, bringing in enterprise-level experts in the operations and tech teams. This new hierarchy creates space for dynamic growth at all levels.
A Vision for the Future of CX and Cloud Communication
As businesses evolve, Acefone remains committed to delivering industry-leading solutions that empower them to build meaningful and lasting relationships with their customers. Acefone is focused on driving further advancements in CX and CPaaS technologies, ensuring businesses stay ahead in an evolving market.
