Welcome to Acefone Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your […]
What did advertisements look like when you were a child? Perhaps that famous actor, or those two dogs dancing, or even that touching tale of mother and child? If not the visuals, we bet you can still hear the jingles play in the back of your head. At the same time, remember numbers like Airtel […]
This is the ‘Customer is King’ era. Consumer experience is no longer limited to the purchase itself. With the advent of the Internet, communication channels have grown exponentially—we have emails, messaging apps, social media platforms, chatbots, and more. However, one form of communication has maintained its reign over these years: the telephone. Telephonic conversations are […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
A cloud phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office based – sometimes you will need to set up offices on sites, sometimes you will need to be out meeting clients and suppliers; but what you do not need it […]
There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding that your phone system simply cannot keep up with your business, or it does not have the features you need to do business effectively […]
Virtual call centers aka virtual contact center have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centers. Virtual call centers are more cost-effective and open up your business to new talented staff based anywhere in the world. As a manager, you might find it […]
SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]
For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
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