Customer engagement and clear communications are key to running a successful business. Whether you’re in finance or retail, getting customers to engage with your product, service or brand is an integral part of increasing your sales and customer loyalty. There are many things that can help towards enhancing your customer engagement, from your phone system […]
Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organizations have explored numerous ways to enhance telephonic communication. The idea is to be available to your customers whenever they need to connect for resolution of their concerns […]
When choosing a hosted phone provider, there are plenty of elements you should be considering; does the phone system have the right features your business needs? Is it scalable so it can grow with your business? You may be focused more on the features which are an important part of your choice, but it is […]
We’re all adjusting to working from home, and this means for most of us we will be taking part in many more conference calls than we are used to. Video call conferencing can still be just as professional as a face to face meeting, you just need to be more mindful of distractions and ensure […]
An IVR (Interactive Voice Response) system is not just another amazing feature on your hosted phone system, it can be an integral part of your marketing and sales strategy if you invest some time into optimising it so it works for your business and your customers. In this article, we take a look at how […]
Unified Communications-as-a-Service (UCaaS) is redefining the way business is done in many ways, all for the benefit of business owners and customers alike. Coronavirus has forced many businesses’ hands on the subject of remote working, but those with a UCaaS solution already in place were able to adapt quickly where some businesses struggled. The future […]
Sales success depends on a number of factors, from the quality of your product to the need for your product or service in the marketplace. However, even with high quality and in-demand product, your sales team need to have the right traits to connect with your customer and sell the products to them. If the […]
When you’re building a business or brand, it is important to build trust at the same time. Customers are much more likely to make a purchase with you if they see legitimate reviews and feedback from other customers similar to them. Customer reviews are without bias and give a true representation of the products or […]
The marketplace has long shifted from a product-centric landscape to that focusing on services. In simpler terms, it’s all about customer satisfaction. A happy customer ensures repeated sales, word-of-mouth recommendation, and a bright brand image overall. The key to a positive experience is efficiency, and that’s where IVR system steps in. IVR or Interactive Voice Response […]
A stellar customer experience constitutes customer success and also encourages customer loyalty. Very soon, a customer’s experience with a brand will be a company’s fundamental differentiator, even outweighing price and the product. It is no longer be enough to have just a good product at a good price, and smart businesses are taking notes. Now, […]
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