The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
Customer behaviour has drastically changed over the years. Consumer expectations have grown tremendously, and therefore, price is no longer the only differentiating factor—communication has become an integral part of customer experience. In this article, we will discuss the main points to keep in mind while procuring an Indian Virtual Number. But first, let’s understand the […]
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]
While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a Mass communication technique which broadcasts pre-recorded voice messages to […]
Gone are the days when desk phones and telephony tools were the only means for business cloud communications solution. Today, businesses demand a solution that is handy, cost-friendly, and easy to scale. UCaaS, here is the perfect solution that rescue the company from a complex communication system. UCaaS expanded as Unified Communications as a Service, […]
Do you have to communicate with customers and answer the same set of questions regularly? If yes, then Interactive Voice Response (IVR) is what your business needs. Interactive Voice Response automates the hassle of attending calls manually or answering the mundane question every day. It automatically greets the caller with a pre-recorded welcome message and […]
Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that customers prefer to use self-help tools instead of contacting company agents. Due to this rising demand for self-service options, market is flooded with self-service tools. […]
According to the 2017 Data Breach Investigations Report released by Verizon, 81% hacking-related breaches leveraged either stolen or weak passwords. The report further adds, Social engineering is a common means for cybercriminals to establish a foothold. And employees are making this further easy by using easy-to-crack passwords. Users and IT departments are even often guilty of not […]
Introduction With the rapid changes in technology these days, traditional and manual ways of communication have been replaced by automation. Nowadays, automating your communication processes has become a necessity in place of leisure. And cloud telephony is one such solution that has brought this change in the communication industry. Cloud has impacted the masses far and wide. […]
In the past few years, tablets and smartphones have turned into a fundamental part of modern workplaces. Businesses and its employees utilize mobile devices for internal and external corporate communication, but businesses cannot carry out communication seamlessly without a dedicated business phone number. The dedicated business phone number encourages you to keep the personal and […]
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