Do you remember how a passbook used to be the only way to check one’s bank balance a decade ago? Standing in long queues to get one’s passbook updated was an exhausting but recurring activity. Now, you have better ways to keep a tab on your account balance that does not involve cumbersome processes. In […]
Ever wonder how an enterprise manages a haystack of calls, while only employing a handful of operators? This is done via automation, and one of the perks of automation is interactive systems. An interactive system facilitates interaction between humans and computers. The first interactive systems were a Graphical User Interface (GUI) that one uses every […]
When visiting a hospital or a clinic, one is bound to think over the long line of people waiting to book an appointment. In today’s time, one can book their flights, get their food, buy clothes and get more done, merely by placing a call, but to fulfil the basic amenity of visiting a doctor […]
With any business, branding is a major factor for success. Because brand name sells itself. The thing common with all brands, irrespective of industry, is observed from the quality of customer service they deliver. And the first point of customer service is delivered from the point a customer contacts your business. One thing every big […]
A call centre’s success is dependent entirely on what quality of customer experience it offers to its audience. To measure the service quality, there are few metrics which have been set in place to generate an idea about where a call centre stands among the competition. One of the most critical criteria that says it […]
Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to ensure proper and efficient functioning of an enterprise. Auto Attendant and IVR are two similar systems of telephony though they undoubtedly have some notable differences. […]
In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]
Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a lifesaver in handling mundane tasks such as answering a never-ending number of phone calls […]
In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]
Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognized for its benefits, certain […]
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