Online shopping, the new face of retail, has its share of unique instances. Can you imagine walking into a physical store and putting items in your shopping basket only to realise you don’t need these things in the first place? No, right? But this is a normal consumer habit in the world of online shopping. […]
Businesses nowadays are struggling to upgrade their customer experience strategies to reduce customer churn rate and increase revenues—leading to a better position in the market! According to Forbes, ‘’Customer experience is today’s business benchmark.’’ Therefore, we can say that it is evolving as the new norm for brands. Customers these days have a plethora of […]
Did you know: 95% of customers today seek proactive communication from the companies they do business with? Buyers want to interact with you in a convenient, effective and meaningful way. And to meet these ever-evolving customer expectations, you must have a sound engagement plan in place. In fact, it should be your prime objective, aligned […]
Customer service has undergone a paradigm shift owing to the increasingly competitive landscape. The fundamental principle of enhancing customer experience is retaining existing customers to automatically win over new ones. A remarkable customer experience keeps your customers coming back while promoting your services to others. Businesses with excellent customer experience reported higher customer referrals and […]
Educational institutions are constantly struggling to deliver quality communication to students via their expensive traditional phone systems. Private institutions are also feeling the squeeze in the current financial climate. Budgets are being scrutinised while rising data and telecommunications workloads are continuously stretching the limits of what legacy systems were meant to provide. A phone system […]
It doesn’t matter how amazing your product is. If you fail to deliver a good customer experience (CX), your company is bound to lose customers and sales in the long run. A survey conducted by Oracle revealed that 86% of the customers stop doing business with companies that fail to offer a good customer experience. […]
Omnichannel solutions are designed to deliver a unified experience to customers across different communication channels—phone calls, live chats, emails, in-app chats, social media and chatbots. The omnichannel approach has set a new benchmark for offering exceptional customer service. Omnichannel support for popular platforms is one of the most efficient ways to hook your customers to […]
Did you know Google searches for the term ‘customer experience’ have nearly tripled in the last decade? Why won’t they be; customer-centricity is the key to business success in the modern landscape. With customer expectations evolving rapidly, you need to create a culture around the customer and their needs. Businesses that take steps to please […]
Acefone recently bagged two honorary awards—“Great User Experience” and “Rising Star”—at the 2020 Awards organised by FinancesOnline. FinancesOnline is a respected platform, where one can read detailed reviews of B2B and SaaS software as provided by industry experts. Well-curated and comprehensive, these reviews offer a deep understanding of different companies and their services. FinancesOnline also […]
In the long haul, customer retention pays off better than acquisition—this is why companies are focussing more on delivering a competent customer experience (CX) that makes clients stay. A survey conducted by Bloomberg Businessweek found that delivering a good customer experience is among the top strategic objectives for 80% of businesses. Moreover, a Customer Management […]
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