A new business is often loaded up with a lot of different tasks and in order to keep up with those tasks while also maintaining high efficiency in the business, it is crucial to implement helpful tools. With so many applications available to you currently, it can be hard for any business owner to select […]
Cloud-based VoIP services have become a major part of business communication around the world. Voice Over Internet Protocol, more commonly known as VoIP has not only made it possible to make cheaper calls using the internet but has also streamlined business processes with the vast variety of features that it offers. If your organisation doesn’t […]
The COVID-19 pandemic is negatively impacting a lot of businesses around the globe. As work from home is being implemented, most businesses have switched to cloud-based solutions to ensure uninterrupted work process. As for the marketing campaigns of your business, it is still possible to reach out to your customers and boost your business’ productivity. […]
Remote working is becoming more popular these days and a lot of companies have accepted the idea of remote employees. While working in an office, there are certain rules and regulations you have to follow, but remote working is completely different. This doesn’t mean there are no rules and regulations, but there is no single […]
Nowadays, working from home is becoming a common practice among businesses. Though it can be an effective strategy, there is a chance of it falling apart if proper communication among the team members is absent. Thus, to eliminate the chances of that happening, many organisations take different measures to ensure the connectivity among the team […]
Coronavirus, or COVID-19, is a global pandemic that has been spreading across the globe since early 2020. And it is not something to be taken for granted, it has resulted in lockdown all around the world and people are going through a phase of “Social Distancing.” This means that everyone is either staying at home […]
In a call center, there are a lot of tasks going on at the same time. This makes it easy for the employees and managers to get distracted and lose track of time completely. This is why it is important to manage time, especially for a call center manager. Time management skill is highly desired […]
Have you ever contacted a business and waited in the queue before being connected to an agent? It gets quite boring when you just sit there waiting, isn’t it? But when there is some music, the hold doesn’t feel as much of a wait as it would be without one. As we listen to that […]
When we hear Artificial Intelligence or AI, the first thing that comes in our mind is a machine that can act and think like a human being. But that reality is still far away in the future. Artificial Intelligence really is the ability of a machine to do a particular work on its own and […]
VoIP Phone System or Business Phone System or Hosted Phone System or Cloud PBX doesn’t matter what you call it, it is the backbone of small business communications solutions in the current scenario. VoIP phone systems are basically cloud-based communication solutions that allow the business to make or receive calls over the internet, providing an […]
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