Unified Communication as a Service or Hosted Private Branch Exchange? This is a question that has been floating amongst the businesses when it comes to choosing a communication solution for the organisation. Both HPBX and UCaaS solutions are often used as communication systems in small businesses as well as large enterprises. And because of their […]
Customer experience is becoming a top priority for businesses these days. Companies have realised the importance of delivering better customer experience to stand out from their competitors. Customer is king and must be treated the same way, as they can make or break the revenue of your business. Customer Experience is the relationship that a […]
Most businesses are adopting a phone system in their organization. But unlike many who think they know what a business pbx system is, there is so much more to it! In this blog, we will cover all the different aspects of a business phone system, and provide a complete guide about it. So, the next […]
Hosted phones are widely used in customer service, and one such industry is the retail sector. The retail market includes increasing competitors; thus, it is essential to stand out from your competition by simplifying interactions with customers. Retailers need to keep up with customer’s queries and must be available for them all the time. Customers, […]
Many businesses have started using VoIP Phone Service from analog phones because of the benefits that the former provides. As we are stepping into 2020, every business is aiming to increase productivity and promote collaboration through enterprise mobility. VoIP technology has simplified, streamlined, and improvised the way business communicates, and it is here to stay, […]
Omnichannel communication is a way to approach the customer across different communication media while maintaining a seamless experience. It means irrespective of the communication channel, the customer is communicating through the voice calls, chat, email, or social media, the agent can continue the same conversation over different channels. With omnichannel communication, the customer has the […]
Travelling has been on the rise for the past few decades. It has become more of a hobby for many people nowadays. While on the one hand, a greater number of people are willing to travel, on the other hand, the travel and hospitality industry is experiencing a boom! According to Adobe Digital Insights, the […]
CRM or Customer Relation Management offers so much to gain for a business. The biggest benefit of CRM is building a stronger relationship with your new, as well as existing customers. Customer Relation Management (CRM) software can be defined as a tool for businesses to manage the interactions and relationships with the customers by saving […]
Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly cheaper than the traditional PSTN or ISDN lines. VoIP has made international and local calls very feasible, and this is one reason that businesses are opting […]
On a scale of 1 to 5, how much you would be inclined to refer us to your colleague?
We’re here to help you find the right products for your business. Tell us a bit about yourself, and we’ll be in touch
