The banking industry is an ever-evolving ecosystem. Since this industry deals with sensitive data and involves a huge customer base with varying needs, it is prone to frequent changes. Needless to say, financial firms strive hard to keep themselves up-to-date with the shifting trends and demands of the customers. Moreover, customers often provide information that […]
Hosted PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) Trunking are different solutions but united in bringing a range of exciting features to business communications. If you want to enjoy the benefits of VoIP (Voice over Internet Protocol), the first question you’ll need to ask is whether to opt for hosted PBX or SIP […]
For someone who is a part of a call center in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]
This is an era of a constant digital revolution, wherein we strive to break the barriers in the way of seamless communication. And more so during this current pandemic. We have been forced to stay indoors, often deprived of meeting our near and dear ones. Naturally, daily routines have been shattered for many. Patients who […]
We’ve all been a witness to the unprecedented massive digital transformation that has taken place in the past year. No aspect of our lives has been left untouched by this paradigm shift. Most of the platforms and services that consumers engage with daily have changed beyond recognition in an incredibly compressed timeframe. Of course, a […]
The world is going through an unexpected crisis that demands minimal human contact. Businesses have left no stone unturned to survive and emerge successfully from this battle. Working remotely and reaching out for products and services from home has become the new normal. Though organizations have begun to adapt to changes, what is the real […]
While some may assume that SMS is dead, it’s still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still the easiest and the most cost-effective tool for businesses to connect with their customers personally. There is no doubt that social media, print, and web […]
The modern market is incredibly diverse. From young people who prefer social media and texts, to older people who might be more comfortable with calling and emails, you need to attract and enable all demographics to communicate with you. And you guessed it—establishing an omnichannel presence is just the way to do that. Omnichannel communication […]
The biggest challenge that brands face today is standing out from the crowd. This is owing to the fact that a lot of businesses compete in the same sector or product space. Thus, getting noticed by a customer, especially a potential one, keeps branding agencies and marketing managers on their toes. The struggle doesn’t end […]
Customers are the priority for every business. Therefore, call centers—the first point of contact between your company and consumers—are an integral part of business operations. Increased productivity and reduced operational costs in the contact center depend on the work efficiency of representatives. However, it is only natural for agents to make mistakes sometimes that may […]
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