For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]
Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]
As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]
Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]
For those in the real estate business, you know that it is important to be able to multitask and be flexible. Your priorities will change by the hour and being tied to a desk phone is not ideal for this industry, where you need to be out with clients and customers, showing them houses or […]
Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate with their company of choice with ease. Therefore, it makes sense for you, as an organization, to go the extra mile with every communication channel, […]
If you are thinking about installing VoIP phone systems into your business, then it is important to make a well-informed decision on which system to buy. At Acefone, we understand that VoIP can be confusing to people without technical knowledge and backgrounds as there is a lot of complicated terminologies to get your head around. […]
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