Sometimes clichés are necessary. So here’s one that we live by, the customer is king. Delivering seamless customer experiences is the only way for your brand to stand out and earn a competitive edge. A cloud contact center software is a central touchpoint to engage customers, interact with them, and solve any issues they may […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So, what is Number […]
Outsourcing services have now become the trend for almost all kind of businesses from banking to IT. The availability of workers at a lower cost sounds lucrative to companies, especially those with a large workforce. However, when it comes to call centers, outsourcing has always been a confusing decision. There are both advantages as […]
Over the past many months, as the world has battled a global medical emergency, the changes thrust upon us have not been restricted to any specific sector or aspect of life alone. Business practices and consumer expectations have evolved rather fundamentally and in a very short while. There are two specific aspects to this evolution […]
Time and again businesses have found setting up a contact center software tedious. Contact centers, as the frontline to serve customers round-the-clock, are major touchpoints for organisations. In fact, they are often called ‘cost centers’ in businesses. Their performance is hugely judged by the numbers they show; so the industry is considered highly competitive. The […]
COVID-19 has forced work-from-home upon the unlikeliest of candidates. Organisations of all sizes, scales, and specifications have adopted completely alien strategies and mediums in a bid to continue running their businesses. In this scenario, one of the most affected players have been startups, and it is they who’d benefit the most from adopting cloud phone […]
With consumer bases scattered across the globe, a local number just doesn’t cut it anymore. Businesses need to have a strong communication network, whether within the city or from Delhi to Dubai—customers should never feel the physical distance. How do you achieve flawless conversations anytime and anywhere? With the use of cloud-based tools, of course. […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionized the way […]
Whether you own a small business or run an established firm, it is a no-brainer that you would want to showcase your professionalism through what you do. And a great way to do so is by deploying the IVR (Interactive Voice Response) technology for your business phone solutions. You must be wondering — how will […]
A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]
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