A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]
To vote for your favorite contestant, please give a missed call on xx-xx-xxxxxx. Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]
The cloud telephony solutions help businesses to set up and run call centers without building and maintaining onsite data centers. The call centers use cloud-hosted interactive voice response (IVR) systems to boost customer service delivery by blending customer self-service and agent-based customer support seamlessly. Likewise, they run multiple outbound calling campaigns efficiently and simultaneously using different types of hosted […]
Here’s how things play out for Jack, your regular customer care agent from a reputed firm: the phone rings, and he drops everything he’s doing to answer. Before he can greet the customer and offer his assistance, the customer starts shouting, “I am done with your company and I want my money back!” In fact, […]
The year 2020 has undergone dramatic changes in the way businesses and teams function. One of the many is the increase in the adoption of a remote working ecosystem. Though not all organisations can successfully operate in a remote environment, in the present reality, a distributed and virtual work set-up is necessary. One often wonders […]
VICIdial* is a sophisticated call center solution that fulfills the contemporary needs for customer services. The communication of your business needs to be uninterrupted and well designed based on the day to day customer data. VICIdial uses the customer data productively. One can customize it as per the needs of the business that lead to […]
When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]
The call centers these days initiate outbound calls for a variety of purposes – selling products, generating leads, running telemarketing campaigns, raising funds, making important announcements and conveying important information. Most call centers these days leverage automated calling systems to schedule and initiate these voice calls without deploying extra agents. In addition to dialing telephone […]
Ever since call center came into existence, outbound calling has been an essential part of the call center activity. Initially, all the dialing would be done by manual efforts but with the passage of time and increasing demands, call centers sought for a dialer that could immediately dial a lot many numbers without any human […]
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