When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]
The call centers these days initiate outbound calls for a variety of purposes – selling products, generating leads, running telemarketing campaigns, raising funds, making important announcements and conveying important information. Most call centers these days leverage automated calling systems to schedule and initiate these voice calls without deploying extra agents. In addition to dialing telephone […]
Ever since call center came into existence, outbound calling has been an essential part of the call center activity. Initially, all the dialing would be done by manual efforts but with the passage of time and increasing demands, call centers sought for a dialer that could immediately dial a lot many numbers without any human […]
While setting up a call center, the businesses need to focus on managing both inbound and outbound calls efficiently. The inbound calls are made by a customer or prospect to gather specific information or resolve a specific problem. The outbound calls, on the other hand, are made by a call center agent or salesperson to […]
In the previous blog, we have talked about Why is Cloud-Based Predictive Dialer a Complete Outbound Calling Solution? In this, we will cover how hosted predictive dialers are the best tools for better call center productivity. Before moving to the topic, let’s understand the hosted predictive dialer first. Hosted Predictive Dialer A hosted predictive is the […]
Welcome to Acefone Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your […]
What did advertisements look like when you were a child? Perhaps that famous actor, or those two dogs dancing, or even that touching tale of mother and child? If not the visuals, we bet you can still hear the jingles play in the back of your head. At the same time, remember numbers like Airtel […]
This is the ‘Customer is King’ era. Consumer experience is no longer limited to the purchase itself. With the advent of the Internet, communication channels have grown exponentially—we have emails, messaging apps, social media platforms, chatbots, and more. However, one form of communication has maintained its reign over these years: the telephone. Telephonic conversations are […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
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