While running a business, unhappy customers are bound to appear from time to time. As much as you would like to ensure that all of your customers are happy, it is important to prepare for the worst if things go wrong. Having a process in place to ensure that unhappy customer’s problems can be solved […]
Customer engagement and clear communications are key to running a successful business. Whether you’re in finance or retail, getting customers to engage with your product, service or brand is an integral part of increasing your sales and customer loyalty. There are many things that can help towards enhancing your customer engagement, from your phone system […]
Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organizations have explored numerous ways to enhance telephonic communication. The idea is to be available to your customers whenever they need to connect for resolution of their concerns […]
When choosing a hosted phone provider, there are plenty of elements you should be considering; does the phone system have the right features your business needs? Is it scalable so it can grow with your business? You may be focused more on the features which are an important part of your choice, but it is […]
We’re all adjusting to working from home, and this means for most of us we will be taking part in many more conference calls than we are used to. Video call conferencing can still be just as professional as a face to face meeting, you just need to be more mindful of distractions and ensure […]
An IVR (Interactive Voice Response) system is not just another amazing feature on your hosted phone system, it can be an integral part of your marketing and sales strategy if you invest some time into optimising it so it works for your business and your customers. In this article, we take a look at how […]
Picture this: Business is booming and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
Unified Communications-as-a-Service (UCaaS) is redefining the way business is done in many ways, all for the benefit of business owners and customers alike. Coronavirus has forced many businesses’ hands on the subject of remote working, but those with a UCaaS solution already in place were able to adapt quickly where some businesses struggled. The future […]
Sales success depends on a number of factors, from the quality of your product to the need for your product or service in the marketplace. However, even with high quality and in-demand product, your sales team need to have the right traits to connect with your customer and sell the products to them. If the […]
When you’re building a business or brand, it is important to build trust at the same time. Customers are much more likely to make a purchase with you if they see legitimate reviews and feedback from other customers similar to them. Customer reviews are without bias and give a true representation of the products or […]
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