The marketplace has long shifted from a product-centric landscape to that focusing on services. In simpler terms, it’s all about customer satisfaction. A happy customer ensures repeated sales, word-of-mouth recommendation, and a bright brand image overall. The key to a positive experience is efficiency, and that’s where IVR system steps in. IVR or Interactive Voice Response […]
A stellar customer experience constitutes customer success and also encourages customer loyalty. Very soon, a customer’s experience with a brand will be a company’s fundamental differentiator, even outweighing price and the product. It is no longer be enough to have just a good product at a good price, and smart businesses are taking notes. Now, […]
As customers, we all have seen this form of marketing on various platforms. Especially after being popularized by our government. Businesses today from various sectors use missed call solution for a plethora of advantages, ranging from customer verification to collecting votes for a political campaign and everything in between. However, have you ever wondered what this is […]
Meetings are an important part of everyday working life, encouraging you to get to know your colleagues and making communications and project briefs clear and easy to understand. But what happens when we can no longer meet our colleagues face to face? A hosted phone system provides a solution for you to run effective meetings […]
At Acefone, we understand that working from home can be difficult when your staff are used to the office environment. There are lots of different issues to navigate with your staff, but luckily there are plenty of applications on the market to help you and your staff make the most of your time working from […]
Even when working from home, you can still benefit from an 0800 or an 0808 number. With the technical capabilities of a cloud phone system, customers can call your 0800 number and be directed immediately to one of your agents – no matter where they are based. You can work seamlessly from home through the […]
In the Finance industry, it is important to remain connected and contactable at all times. Clients need to be able to get in touch with you quickly and sometimes in an emergency, so a robust and reliable phone system is a must for any business in the financial industry. Financial businesses are often dealing with […]
With a hosted phone system, managing a call center from home is easier than ever before. Working remotely may be completely new for some call center managers and may take some time to transition and ensure staff are working as efficiently as possible. But we have some tips and tricks to help ease that transition […]
VoIP phone solutions are an ideal addition to any business owner who is serious about improving their communications and bringing their company into the 21st century. With innovative solutions providing a range of amazing features and giving staff the freedom to work from wherever they want to, every business no matter if they are large […]
We are sure you have a lot of questions before investing in a toll-free number. Do not waste time combing through pages with jargon, limited resources or outdated information. We have compiled a nifty list that answers all common queries: 1) What is a toll free number? It is a phone number where the service […]
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