At Acefone, we encourage our customers who are considering investing in a hosted phone system for their business to compare phone systems and see what is out there on the market. If you are thinking about doing a comparison but are not sure what you should be looking out for, we’ve put together a handy […]
When adopting any new technology, it is natural to have concerns over security and moving to a hosted phone system is no different. If you are used to your traditional phone system, you might not be too sure how secure a phone system and storing information in the cloud is. So, we’re here to answer […]
Anyone who has done it knows how frustrating cold calling can be. Nearly all attempts end up without generating a meaningful lead for a business relationship. Text message broadcasts on the other hand can reach a large audience at a lower cost but are designed to be ignored in the junkyard of every user’s SMS […]
When running a business, cost is always a factor in any decision you make. As a responsible business owner, you need to ensure that your business runs smoothly. Keeping down costs and managing overheads is an integral part of this, so when buying a cloud based phone system pricing is, of course, an important factor […]
An Interactive Voice Response (IVR) is a technology that allows a computer to interact with callers through the use of voice input via telephone keypad. This technology allows you to filter customers through to the correct department, saving you time and money. Save Your Agents Time By allowing your customers to pre-select options based on […]
Thinking of moving to a hosted business phone system? You’ll be surprised how many exciting features you’ll have access to when you make the switch! We’ve put together some of the top features to show you what you’ll get when you switch. Access To Online Portal Easy to use and intuitive, web portal is designed […]
If you say you want to communicate without revealing your phone number or choose to stay private, Number Masking is bona fide for you. This allows you to be associated with any party without stressing about your privacy. With mode of communication shifting to online, it is extremely important that the data is kept secure. […]
A hosted phone system can integrate seamlessly with your CRM system, providing your agents with an extra tool to help your customers and giving your customers a much better experience. We’ve put together the top five benefits of integrating your phone system with your business’ CRM system so you can make the most of everything […]
Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
Traditional phone systems were designed for businesses who are exclusively office-based and, while this worked for many businesses, the way we work has changed; something which traditional phone systems just haven’t kept up with. This is where business cloud phone service have come in, supporting the changes in business and allowing businesses to progress into modern […]
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