Choosing a VoIP provider is a big decision for a company, as a phone system is so integral to the day to day running of a business. It becomes crucial that you make the right decision when it comes to choosing a VoIP provider for your business. So, we’ve put together five things you should […]
A hosted phone system doesn’t just give you access to plenty of amazing features to benefit your business, they also save your business money. There are plenty of ways that investing in a cloud phone system can help your business cut costs, while never needing to compromise on quality. Call Anywhere, Anytime For Less The […]
A free phone number is an ideal way to break down barriers between you and your customers and ensure you can always give them the best possible service. If you have a premium number and your competitor has a free phone number, you may find valuable customer enquiries going to your competitors; something which a […]
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
Customer behaviour has drastically changed over the years. Consumer expectations have grown tremendously, and therefore, price is no longer the only differentiating factor—communication has become an integral part of customer experience. In this article, we will discuss the main points to keep in mind while procuring an Indian Virtual Number. But first, let’s understand the […]
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]
While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a Mass communication technique which broadcasts pre-recorded voice messages to […]
Gone are the days when desk phones and telephony tools were the only means for business communication. Today, businesses demand a solution which is handy, cost-friendly and easy to scale. UCaaS, here is the perfect solution that rescues the company from a complex communication system. UCaaS expanded as Unified Communications as a Service, is a […]
Do you have to communicate with customers and answer the same set of questions regularly? If yes, then Interactive Voice Response (IVR) is what your business needs. Interactive Voice Response automates the hassle of attending calls manually or answering the mundane question every day. It automatically greets the caller with a pre-recorded welcome message and […]
Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that customers prefer to use self-help tools instead of contacting company agents. Due to this rising demand for self-service options, market is flooded with self-service tools. […]
On a scale of 1 to 5, how much you would be inclined to refer us to your colleague?
We’re here to help you find the right products for your business. Tell us a bit about yourself, and we’ll be in touch
