Thinking of moving to a hosted business phone system? You’ll be surprised how many exciting features you’ll have access to when you make the switch! We’ve put together some of the top features to show you what you’ll get when you switch. Access To Online Portal Easy to use and intuitive, web portal is designed […]
If you say you want to communicate without revealing your phone number or choose to stay private, Number Masking is bona fide for you. This allows you to be associated with any party without stressing about your privacy. With mode of communication shifting to online, it is extremely important that the data is kept secure. […]
A hosted phone system can integrate seamlessly with your CRM system, providing your agents with an extra tool to help your customers and giving your customers a much better experience. We’ve put together the top five benefits of integrating your phone system with your business’ CRM system so you can make the most of everything […]
Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
Traditional phone systems were designed for businesses who are exclusively office-based and, while this worked for many businesses, the way we work has changed; something which traditional phone systems just haven’t kept up with. This is where business cloud phone service have come in, supporting the changes in business and allowing businesses to progress into modern […]
Interactive Voice Response (IVR) is a technology that allows interaction with callers before they reach an operator; giving you the ability to gather the required information and route the calls to the right operator. With a hosted PBX system, you can implement an IVR which can help ease the journey your customers go through when […]
The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up. The only common thing today and 10 years before in an office is the telephone. So is the telephone the ultimate invention? In its true […]
A cloud phone system provides all the tools call center agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put together our five must-have tools for call center agents. 1. Call Alerts Make sure you start all your calls professionally with call alerts. A call alert lets […]
If your business deals with customers on a regular basis, you want to ensure that each and every interaction is as positive as it possibly can be. Unfortunately, it is inevitable that some interactions with customers won’t go as planned; but call recording will give you the opportunity to learn from every possible situation. Help […]
The Telecom Regulatory Authority of India (TRAI) has formulated certain restrictions and regulations for broadcasting and bulk SMS services. The authority’s mission is to create the growth of telecommunications industry such that India leads the role in the emerging global information society. A business or telemarketer intending to send either transactional or promotional messages to […]
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