Customer service and CRM (Customer Relationship Management) have become essential for businesses aiming to thrive in today’s industry. Several contact centers still struggle to deliver standard customer experiences but seek a resolution to overcome this challenge. Heverton Anunciacao, a global customer experience (CX) expert, shares his incredible journey on how CRMs help enhance customer services […]
Texting came into our lives with the advent of cellular phones over two decades ago. It remained a convenient way to communicate between friends, family, and acquaintances for quite a while. Over a period of time, however, businesses began to uncover the benefits of simpler and faster communication through instant messaging. Mass messaging became the […]
To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]
The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]
We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools. Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]
Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]
Business phones are crucial components of business communications. Not only are they needed for interacting with customers, but they also enable seamless communication between employees. Over time, offerings of business phones have improved tremendously. From being a measly phone box, crawling its wires across the office floors, business phone lines are now taking the advantages […]
“B2B or business-to-business buyers don’t go to work and forget what they do as humans. There’s a new normal that blurs the line between B2B and B2C. They just want things personalised,” says Brian Solis, principal analyst and author of Altimeter Group. Well, it’s no secret that buyers today expect solutions curated especially for them. […]
Freelancing is the perfect way to do what you love and get paid for it. You get to work on your own terms—decide who you work with, define your working hours, choose your projects, and so forth without having to go through common work troubles like office politics or long commute hours. Many freelancers work […]
Back in 2015, there was an announcement by BT that PSTN networks in the UK will move towards closure and completely shut down in 2025. The countdown has begun, with just about 3 years left to the grand shutdown. It is important to be aware of the changes one can expect, the reasons behind these […]
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