Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on improving it. Imagine a scenario where a customer calls your call centre to resolve an issue. Often they have to navigate a robotic IVR system […]
The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]
Mental health, its significance and its role in shaping individuals have been spoken about at length over the last couple of years. The conversation about prioritizing a healthy work-life balance has entered public discourse and is being emphasized now more than ever. Several reports have brought to light how the pandemic affected the mental health […]
When it comes to running successful marketing campaigns, everything boils down to thinking outside the box. You need to focus on creating an impact so that you can enjoy high ROI without spending a fortune. This is possible only with creative ideas and unique tools instead of run-of-the-mill strategies. A missed call number scores on both fronts […]
Reports reveal that the market size for cloud computing is expected to grow from USD 371.4 billion in 2020 to USD 832.1 billion by 2025. Cloud computing is the buzzword in the industry today. With the COVID-19 pandemic coming back on us, businesses have begun to look at advanced technological options to help deal with […]
Modern-day customers are an impatient lot. They expect instant gratification and if your agents aren’t available when they call, you can expect your customers to forget your brand regardless of the quality of your products and services. Keeping them on hold or making them wait until you find an effective resolution is even worse. According […]
Organisations all over the world need to communicate to establish their presence. Businesses need to constantly reach out to new prospects while managing existing clients. Additionally, communications are necessary to maintain internal business processes as well. When it comes to insurance companies, communication attains another level of importance. The very nature of their service requires […]
VoIP or Voice Over Internet Protocol is a telephony system that plays an important role in taking charge of communication for businesses. One major advantage of VoIP telephony is that it does not need any additional hardware, like telephone lines, to function. Calls over VoIP only require stable Internet connectivity. This allows businesses to have […]
Delivering contextual and seamless customer experiences (CX) is vital to business success. Every interaction plays a crucial role in shaping long-term customer relationships. Across sectors, customers determine the value of your brand based on the CX you provide. Considering the banking sector––what is the first thing that comes to your mind? Long queues, continuously ringing […]
India is a massive country with a diverse population and a vast user base of mobile devices and networks. With the market offering such immense potential, it isn’t surprising that the competition between telecom operators is booming. This is a boon for users who have access to new and more affordable telecom plans every day. […]
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