For every organisation, the HR department is like the heart of the business. Undoubtedly, the human resources sector is an integral part of companies. This particular department impacts the minutest aspect of businesses. From managing people, hiring and onboarding employees to employee exit processes. Needless to say, HR plays a cardinal role in the seamless […]
Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone unturned in making them happy. The quality of services and customer care that you offer are vital to your growth. Customers will not […]
The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a brand. 61% of consumers stopped transacting with a brand after an unsatisfactory service experience. 59% of consumers expect better customer support than they did a year ago. […]
India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties that exist within the country reflect the same. Our dance with democracy or elections is never too far away. General elections give way to state […]
Not-for-profit organisations often take part in a range of activities, dealing with lots of different customer bases—from businesses to supporting people in the community. Therefore, it is important that they have a strong and reliable communication system. Of course, the cost is a big factor for NPOs since they aim to use as much of […]
Happy customers are the mainstay of success for all types of businesses. All one needs to do is understand their expectations and be proactive. Listen closely to look for opportunities and pay attention to everything a customer says. Thankfully, gathering loads of insights with your contact center operations is not a tough task at all, […]
According to the Office for National Statistics, almost 1.7 million people in the UK work from home. This amounts to approximately 5% of the 32.6 million working population. The report also states that 8.7 million people have worked from home at some point in time. Though several companies are still getting accustomed to the shift […]
Voice over Internet Protocol (VoIP) is fast becoming the primary phone service option preferred by most consumers and businesses. Global Insights Market Inc. projects that the VoIP market will hit $55 billion by 2025. A significant factor contributing to this growth is the increasing popularity of workforce mobility and extensive features that VoIP offers, like […]
Technology has helped companies expand successfully despite facing several challenges—even more so for start-ups. The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way. Therefore, you need to […]
When you run a business, you should expect phone lines to keep buzzing throughout the day. A ringing phone is often the sign of a prospective customer, but that’s not always the case. At times, you may get swarmed with spam calls—the last thing any agent would want to encounter. In fact, spam calls are […]
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