In today’s time, it is difficult to imagine services without Internet connectivity or automation. Same is the case with banking services. With the advent of technology, most services in this sector have gone online or are facilitated via phones. It is at With newer technology in place, the banking sector has updated various customer service aspects, including a […]
The food industry is forever growing. Customers aren’t just looking for the right restaurant to enjoy their meal but also to have the best experience. The responsibility of a restaurant entails the delivery of high quality and delicious food at the right time. Undeniably, the food business has undergone a revolution. With people unable to […]
Contact centers are essential for businesses because they bridge the gap between organizations and customers. And they have evolved tremendously—from stand-alone operational kiosks to multi-functional platforms through which customers can reach out to you. However, the belief that cloud contact centers are best accessible through phone lines is still prevalent. It’s notable though, that contact […]
The importance of contact centers goes far beyond answering customer calls. It is the focal point to attract consumers and build trust among your target audience. Even if your agents are unable to resolve issues spontaneously, the assurance that somebody is always available to help will result in happier customers. Nurturing this satisfaction is possible […]
We’ve come a long way from being a society of phone operators, or even landlines—the so-called ‘dark ages’ when people were glued to their landlines and could not attend calls on the go. Virtual numbers, powered by the cloud, have been a game-changer for the business communication arena. Perhaps the term seems ambiguous to you. […]
Virtual numbers have various uses across multiple industries. There’s a long list of benefits associated with the service, including enhancing marketing strategies and helping your business bounce back from the impact of the pandemic. Now, more than ever, businesses need to stand out from the crowd to ensure they capture customer attention. The COVID-19 crisis […]
As smartphones take over our daily lives, we also notice an upward trend in customers calling up businesses before making any purchases. Marketers realise this and, therefore, plan their advertisements accordingly. However, if your visitors are unable to click on the ads and connect instantly, all advertising and marketing efforts go in vain. This is […]
Conversational AI has seamlessly become an integral part of our lives over the last few years. Devices like Alexa and Google Home are used by most people alongside voice-activated systems in cars and smartphones. As artificial intelligence becomes more common in our day to day routines, it’s inevitable that technology will also become a vital […]
“The first step in exceeding your customer’s expectations is to know those expectations.” –Roy H. Williams, Author and founder of the Wizard Academy Institute. As per a Walker study, customer experience will overtake product and price as the key differentiator at the end of 2020. Businesses, even after understanding the value of customer expectations, often fail to build […]
Every business aspires to deliver seamless customer experiences. However, it isn’t always possible to strike the right balance between business needs and goals. It is always a good idea to get inspiration from what others have found to be useful or moving. Here, we have listed a few motivational quotes that have helped encourage customer […]
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