Call quality is a determining factor when it comes to customer satisfaction. Period. Studies and experts strongly suggest that businesses engaging with customers over voice calls must maintain industry benchmarks for VoIP call quality. How do we make sure that happens? That’s a question we answer here. We investigate issues that cause hindrances in VoIP […]
Whether it’s the B2C or B2B industry, cloud contact center solutions around the world have earned a reputation for themselves. From poor customer experience to non-existent career growth, associating with a call center still seems daunting to clients and employees alike. In a time when businesses are navigated by customer behavior, call centers have become even […]
Customer satisfaction is no longer a mere aspiration. It’s the lifeblood of modern business. In the era of referrals and branding, call centers have emerged as a critical component for businesses to win hearts. With increasing customer expectations and technological advancements, maintaining your call center’s quality becomes a mandate. To fulfil this objective, call center […]
In today’s fast-paced business landscape, businesses face numerous challenges that can hinder their department’s smooth operations. These challenges include insufficient customer support, complicated calling solutions, fragmented customer data access, and privacy concerns. Fortunately, Voice over Internet Protocol (VoIP) technology offers a promising solution. It offers numerous cloud-based solutions that help you streamline your operations and […]
Phone lines ringing continuously? Representatives busy speaking with callers back-to-back and the call queue is piling up with waiting customers? These lines read like a typical call center scenario. To deal with such situations, you must ensure your team is equipped with the industry’s latest contact center solutions. A hosted contact center solution that empowers […]
Whether it’s finance or healthcare, call centers have spread their branches into every industry and region. Why? Meeting customer expectations has become inevitable for a business’s survival today. Call centers help fasten customer interactions and equip agents with the necessary information to meet their expectations. To ensure they’re getting the most out of their customer […]
Are you a small business looking to enhance your customer communication? A reliable business phone system serves as the backbone of any business’s communication and lays the foundation for memorable customer experiences. When it comes to selecting the right phone system for small business, you’re likely to encounter two primary options: Hosted phone systems On-premises […]
0345 numbers have emerged as a popular calling medium for enterprises, financial institutions, and government bodies in the UK. If you’re a mid-to-large size business in the UK, you might have encountered these numbers while searching for efficient communication solutions. But what are 0345 numbers, and are they free? Let’s delve into this intriguing realm to […]
Unified Communication as a Service or Cloud Based Private Branch Exchange? This question has been floating amongst businesses while choosing a communication solution for the organisation. Cloud based PBX and UCaaS solutions are often used as communication systems in small and large businesses. Due to the increased popularity of customer-centric operations, many business owners must […]
It’s 2025 and we’re a long way from signal fires and drums being used for communication. From 1800s to the present, telephony has continuously evolved to achieve smoother and faster communication. A journey that began with landlines connected through copper phone lines has reached a frontier that allows wireless calling through portable devices. […]
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