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About Ritwik Raj

Ritwik is a fitness enthusiast with a bachelor’s degree in computer applications. He discovered his passion for storytelling while writing articles for his fitness blog. After which, he decided to switch to full-time writing, exploring his capabilities as a professional writer. He is now practicing his skills as a senior content writer at Acefone Software pvt ltd. to bring words to life.
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Top 6 network security threats & how cloud technology mitigates them

The last decade has gone through many advancements in IT and networking. With time, businesses have shifted from traditional communication systems to cloud networks. Today, we have several cloud solutions and services that provide secure communication for various industries. Unfortunately, some network security threats still exist that could potentially harm businesses.  These risks can harm […]

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How to make performance management easy with cloud telephony

If you’re reading this, chances are you’re a tech enthusiast and understand the significance of data-driven decision-making. You must also know the importance of performance management to drive growth for your business. Today we explore tips and techniques to track performance and improve business operations. We also reveal how hosted phone solutions can integrate seamlessly with […]

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Top 10 CRMs for More Business Success in 2023

CRM or Customer Relationship Management tools are software applications designed to help businesses manage their interactions with their customers and leads. They organize customer data, allowing your business to easily track and analyze customer interactions across multiple channels. Why are CRM tools important for business success? CRMs are crucial for business success because they allocate […]

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Top 5 communication strategies to boost customer satisfaction

Is your business struggling with customer retention? Chances are it’s because of lack of quality communication. Effective communication is the key that holds together organizations and customers. Keeping your customer satisfied can become a daunting challenge once an organization grows. Therefore, businesses today are focusing on improving their communication with both customers and employees.  However, […]

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Mastering Contact Center Operations: Top 5 strategies for success

Businesses today face several challenges that demand proactive coordination and performance tracking. The bigger an organization gets, the more difficult it gets to address those challenges. Despite that, it’s crucial for businesses to address them head-on to stay ahead of the competition.  One powerful solution that can help them do so with ease is cloud-based […]

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Solving Operations Management Challenges: Strategies for Efficiency and Success

Are you struggling with operational challenges that seem to hinder your business growth?   You’re not alone. Operations management can be a complex field, filled with obstacles that require strategic problem-solving.   In this blog, we explore the importance of problem-solving strategies and how they can transform your operations for the better.   Understanding Operations Management   Operations management […]

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Top 5 reasons that makes Philippines the Contact center leader

The outsourcing industry has recently witnessed a significant surge in employment in the Asian countries. Some of the most prominent countries to make an impact in the global market are India, Philippines, Pakistan, Bangladesh, etc. Among these countries stands the Philippines as the greatest contact center industry in the world. Today we look at how […]

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Promoting Remote Businesses in the UK with 0300 Virtual Numbers

Do you want to enhance your local business’s recognition across the UK without being charged an enormous amount? If yes, then 0300 virtual numbers or 03 virtual numbers are your go-to solution for this. The 03-numbers transformed business calling for organisations in the UK since its launch in 2007. Calling these virtual numbers costs at […]

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The 7 most popular CRM tools you can integrate with Acefone 

Similar to all the top VoIP providers in this industry, Acefone has always prioritized high quality communication for smooth customer experiences. Whether it is interacting with customers, team members, or leads, we have everything accessible under one roof.  In fact, we take this ‘one-stop-for-all’ concept further by enabling various API-backed CRM and helpdesk integrations for […]

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Contact Centers vs Call Centers — Which Is Better And Why?

You probably recall hearing the term ‘call center’ from before you first heard the term ‘contact center’. We don’t blame you—both are often used interchangeably. However, contact center solutions not only evolve from call centers, but reimagine customer service and outbound sales.   At their core, call centers deal with customer queries via calls, while […]