Remember the 2006 Hollywood film Outsourced? The protagonist Todd flew all the way from the US to a small town in India to set up a call center for his company. This was pretty much how things worked back in the early 2000s—while globalisation had enabled multinational corporations to take advantage of lower wages in […]
In a world where technology is becoming increasingly affordable, customer experience is one of the biggest differentiators among SaaS players. There is one thing, however, that most tech companies miss: If your employees are disgruntled or poorly looked after, they will never be able to keep your customers happy. Reasserting this belief, CX expert Deirdre […]
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