A few years ago, I ordered a pair of shorts online. The shorts were delivered and I realised that I had ordered the wrong size. Now I wasn’t a tech-savvy person then, and something as simple as cancelling an order was an uphill task. But I braved and called customer care, and within a few […]
The communication landscape has changed a lot in the past decade. Internal communication is no longer limited to voice calls and emails, and contact center solutions don’t have to be rigid on-premise deployment models. We are moving into an era where communication tools are more flexible and connected than ever. Modern customers demand a personalized […]
Businesses are moving on from on-premise systems to cloud-based communication platforms. Once they ascertain their communication needs, companies can select a service that they think suits their organisational goals and caters well to their target audience. Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS) are cloud communication solutions that offer […]
Cloud cryptography uses encryption techniques that protect the data stored within the cloud. It protects your data from cloud operators, ensuring that it isn’t manipulated or saved on unauthorised servers. To prevent this breach of data, cryptography in the cloud employs encryption techniques that allow users to access cloud services securely. The data hosted is […]
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