As a modern business, delivering great customer experiences should be your top priority. This makes an omnichannel contact center a must-have. Why? Your customers might want to connect with you through live chat, messaging apps, email, and other channels. To manage interactions seamlessly, you need a unified approach. In this guide, we’ll explore what is […]
Choosing the right business phone number for your company can significantly impact your brand’s accessibility and reach. Indian Businesses often find themselves asking– Should we opt for a toll-free number for business or a local landline number? Understanding the nature, the pros and cons of each number is crucial to make informed decisions that align […]
Compliance with industry laws, government regulations, and internal policies is more than just a checkbox—it’s a necessity. Every violation, no matter how minute, can cost you time, money, and other resources. Did you know that customer data breaches alone cost businesses an average of $4.45 million per instance? Many of these breaches stem from overlooked […]
If you run a business, prioritizing your customers above everything else is the best way to progress faster. Delivering a great customer experience is essential, especially since 67% of customers anticipate a resolution within three hours. To meet these expectations, contact center managers must prioritize efficiency and ensure a smooth service experience. Inbound call centers […]
As a BFSI player, how do you stand out in today’s crowded market? As technology continues to progress, customer expectations are also evolving. According to a McKinsey study, your customers are likely to be 20% more satisfied with digital usage. Other than digitalization, trends like hyper-personalization and open banking are taking their course. Hence, it […]
For as long as businesses have existed, ‘saving big bucks’ has been a key area of concern. Almost every century has witnessed a new groundbreaking theory for cost optimization. From Henry Ford’s assembly line in 1913 to lean manufacturing in the 1980s, each approach aimed at reducing expenses. The offshoring trend in the late 1990s […]
Over the last few years, Artificial Intelligence (AI) has been critical in transforming customer experience (CX). From automating interactions to delivering hyper-personalized experiences, AI has enhanced customer satisfaction while ensuring profitability. A 2024 AIPRM report found that 44% of companies believe that using AI can enhance the efficiency of their operations. However, AI adoption is […]
Customer behavior has drastically changed over the years. Their expectations have grown tremendously, especially when it comes to experience. According to a recent study, 86% of customers say they would leave a brand after even a single bad experience. Hence, improving communication has become integral to enhancing customer experience. Out of the various channels of […]
Every successful business has one common denominator, a happy customer. One of the most important ways to provide your customers with a great experience is seamless communication. That involves taking care of every communication channel, most importantly calls. However, managing calls efficiently can be overwhelming. Long wait times, missed calls, […]
Missed calls were first initiated to save up on hefty call charges. Its use has now evolved to signal basic life updates like reaching home safely, a date going well or a product being delivered. At its peak, the sophistication of missed calls beats the morse code, hands down! One ring for a yes, two […]
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