Initially, the success of law firms used to be a direct function of their legal acumen and experience in the specific practice. However, the exponential increase in the number of such firms with time has increased the competition significantly. This has brought about a shift in focus onto the softer aspects of this practice, such […]
Over the past two millennia (maybe more), humanity has transformed the world to suit our growing needs. Such events have left an indelible impact on our societal structure, modifying different aspects of public and private life for generations. Amid these changes, there were hindrances that halted human progress. Some of the more prominent examples being […]
Several businesses are now choosing to store their data on the cloud. Cloud offers a safe and secure way to keep your data without losing out on the physical space in your office premises. The advantages of relying on cloud storage are many. Advances in technology mean that it is more secure and cost-effective than […]
Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centers. As per industry research, it takes at least 18 dials to connect with a prospective buyer over the phone. With a conversion rate that low, and non-connect calls, which either end up in voicemail, or are not even picked […]
If the pandemic has taught us anything, it is that communication is key. And no communication is more important than the information that the UK government sends out to its people, especially during times as uncertain as the Covid-19 era. However, ensuring consistent communication with such a large audience at once can be a daunting […]
An accountant’s life is busy from dealing with clients’ finances to onboarding new clients. Accountants rarely have a quiet day, and then, particularly during key financial periods in the year, they might need some extra support. Accountancy firms can always increase their spend on staffing and equipment. Alternatively, they could also invest in a hosted […]
Modern customers expect quick responses from businesses. And these expectations have only risen with the proliferation of social media platforms. Customers do not hesitate to switch brands when exposed to poor service. One successful strategy to keep service levels high is by improving your customer response times. Doing so helps you resolve customer queries speedily […]
The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]
Businesses today have complex IT needs. Need such as high uptime, various computing services, disaster recovery plans, ensuring regulatory compliance and so much more. While great features facilitate better efficiency and productivity, they also need a robust and reliable system to be able to manage evolving needs and ensure business continuity. This is possible only […]
The COVID-19 pandemic opened Pandora’s Box by introducing multiple challenges, such as social distancing norms and contactless services, to the global business community. These changes took their toll on the existing business structures as they quickly tried to adapt to the new normal without losing their customer base. The initial stages of the lockdown saw […]
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