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About Yukti Verma

Yukti is a content marketing enthusiast with a soft spot for Saas. She loves weaving complicated concepts into simple stories. When not at work, she is found reading books or watching movies.
VoIP Services To Improve Team Performance

Use VoIP Services To Improve Your Team Performance

If you want a high performing workforce, you need to equip your staff with all the tools they need to succeed. An empowered team is a happy and productive team, and, therefore, boosting staff morale is important for maintaining a good work culture.  This is where VoIP services come in handy. Hosted phone systems allow […]

All About Call Conferencing Feature

All You Need to Know About Call Conferencing Feature

In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team.  Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]

How On Hold Music Can Help Your Retain Customers

4 Ways How On Hold Music Can Help Your Business Retain Customers

Silence can be awkward.  Even more so, when a customer just wants a quick response.  Statistics Source: On Hold 32 This report shows just how important on hold music can be. Music keeps callers engaged long enough to wait and speak to the customer service team. Long waiting time and being on hold can negatively […]

Must Have Call Center Features

Top 10 Must-Have Features of Call Center Phone Systems

Call centers have emerged as a key touchpoint for businesses in India. They enable establishing contact with customers, understanding their demands, and offer quick and efficient solutions.   Though a typical call center phone system’s setup reminds us of long call queues and frustrated customers, the modern-day industry has become increasingly streamlined. Backed by cloud-based call […]

Factors To Consider Before Investing in Cloud Phone System

Here’s What You Should Keep In Mind Before Buying A Cloud Phone System

As humans, we are always striving for more. And technology’s rapid pace suits us just fine, increasing everyone’s expectations. Businesses are no less; they are constantly looking for new ways to reach their customers and shifting to a hosted cloud phone system is the way forward.   Cloud-based phone system, in simple words, is a system […]

voicemail to email feature

Never Miss A Call Now With Cloud Phone System’s Voice To Email Feature

Your VoIP phone system has plenty of handy features, but the voicemail to email tool stands out for its utility and simplicity. Not only does it help save time, but ensures that you never miss a message. This feature can be the difference between securing a sale and losing out to a competitor.  When it […]

Benefits of Supporting Customer Support Suite

5 Benefits of Integrating Customer Support Suite With Business Phone System

Your customer support suite and business phone system should seamlessly work together to help your agents deliver impeccable customer service. If, instead, they work independently, then you could be missing out on amazing benefits and features. You may lose out an opportunity for taking your customer service, and your business itself, to the next level. […]

Customer Retention Tips For Business Growth

Retain Your Customers Using Cloud Communication Solutions

Your sales department knows how hard it is to convert potential buyers into actual customers. Losing a business prospect is detrimental to business growth. However, losing a loyal customer is a crippling mistake that could essentially stagnate your business expansion.  According to the book Marketing Metrics, the success rate of selling to a new customer […]

Everything About Call Routing

All You Need To Know About Call Routing

Keep the customer experience up and running even when you aren’t available by smartly routing calls to the most relevant agent. Call routing is a brilliant feature that comes complimentary with your hosted phone system. It gives you the opportunity to make sure each call goes to the best-qualified department or agent. Additionally, this simple […]

call-forwarding-cloud-phone-feature

Why Is Call Forwarding One Of The Most Important Features of Cloud Based Phone System?

You don’t need to be a business tycoon to know that communication is the key to a successful business. Even core functions like management and operations need a strong communication system to perform well. Such efficiency ensures a smooth flow of information within and between different departments of an organisation. When we say communication, we […]