We live in such a paradoxical world. It has never been easier for brands to get discovered, for brands to advertise, market, get themselves out there, and simply get some conversation going. However, the easier the branding has become, the more difficult it is to get sales out of all this exposure. A free phone […]
The way we do business is changing. Gone are the days when staff members were expected to remain rooted to their desks in the office, cold calling; now clients and employees often work flexibly, while being on the move. COVID-19 has played an integral role in the migration to a flexible work environment. To survive […]
In recent times, business flexibility has become more vital than ever. The rapid, overnight changes in the scale, functionality and quality of work is a tough pill to swallow. Owners and staff alike are working in unprecedented conditions. But they all know one thing: this change will follow them in the post-COVID-19 world too. Adaptability […]
Now you can go global even from your backyard. Irrespective of your business scale, SIP trunks allow you to network like a pro. You can establish a local presence and rope in an international clientele with this simple service in place. With a wide range of exciting benefits, SIP networks can transform your traditional phone […]
Five years doesn’t sound that far away, but it is a long time in terms of customer service. If we think back to 2015, online customer service wasn’t as prevalent as it is today, and physical premises were still very popular. Social media had its place in customer service, but brands did not expect customers […]
In this era of steady digitisation across industries, cloud-based solutions like UCaaS and CCaaS have gained much-deserved prominence. These services offer a host of benefits while being cheaper to operate and maintain. Before we delve deeper into this set of comparisons, let us take a look at what exactly the two terms mean. What are […]
The quality of customer service your business delivers depends not only on how seamlessly your agents can resolve issues but also on the availability and precision of the services you offer. During this COVID-19 pandemic, businesses have been pushed to create a smooth remote environment for their employees. Therefore, it has become difficult to have […]
The world runs on numbers. That’s why it comes as no surprise that customer experience has also become largely data-driven. Rising user expectations demand more than just routine conversations from contact centers—businesses are under pressure to proactively gauge consumer needs and interests. To achieve this, you need to gather sufficient data about the target audience. […]
Customer service is more important now than it’s ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now and for the future. There are plenty of ways in which you can invest in customer experience (CX)—for example, through a feature-rich cloud […]
We’ve come a long way from Alexander Graham Bell’s invention of the telephone. Over the years, a multitude of innovations has become critical to a firm’s operations. One such product is the softphone. This telephony system doesn’t even need a wired desk connection or a business phone device. It operates entirely on the cloud which […]
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