Video conferencing has become the norm during the COVID-19 pandemic. However, many of us have suffered through poor quality video calls, people arriving late due to glitches in accessing the meeting, etc. These headaches are all too familiar in the business world and are particularly difficult when you are in a video conference with people […]
The COVID-19 pandemic led many businesses to transition to the cloud. Though some companies preferred a hybrid working model, maintaining an exclusively remote ecosystem has become mandatory since the pandemic. Cloud communications solution is the first source of support any business can turn to when considering remote work. This communication system comes with a myriad […]
Currently, we are witnessing one of the greatest logistical challenges of our time—the distribution of the COVID-19 vaccine across the globe. While the prospect of an effective vaccine brings with it a lot of excitement and hope, the reality is that distribution companies have quite a lot of roadblocks to overcome. Businesses are taking different […]
2020 is over but some of the challenges that the year brought with itself still loom over us. The pandemic severely impacted several organisations. While some continue to overcome the setback, some were even forced to shut shop. With new norms like social distancing and contactless transactions, organisations world over have been looking for effective […]
Contact centers are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]
The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact center plays a pivotal role in creating these experiences. When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]
Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously. However, even before the pandemic, there were […]
Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents. This reads like a typical contact center scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]
Cloud Contact center Solutions have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after […]
After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]
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