Implementing a hosted IVR system is a fantastic way to make your small business stand out from the competition. When used correctly, they can give your small business communication a professional touch, irrespective of the industry you operate in. The hosted IVR system, or Interactive Voice Response system, is an automation tool that helps your […]
Business communication system have come a long way since their introduction. From simple letters to magazine-like catalogues, phones, and then online communications—interacting with organisations has become easier over the past few decades. This accessibility can be attributed to the technological advancements in communication systems. With each successive iteration, these systems are improving performance, decreasing prices, […]
The shipping and delivery industry has seen a boom in recent times, particularly during the COVID-19 pandemic. Global national lockdowns gave way to the rise of online shopping—for both large and small businesses. The demand spurt can be linked to businesses that are offering discounted and next-day delivery services to stay ahead of the competition. […]
Most casual users of the Internet and social media are increasingly concerned about protecting their personal data and privacy. There are news stories abound on data leaks and data hacks regularly, causing netizens concern. And rightly so, since sharing personal data while shopping or often visiting e-commerce websites has become imperative. Not just that, most […]
Most businesses understand how crucial customer communication is. Without consistent and meaningful communication, you can’t deliver outstanding service or even successfully sell your products and services to prospective customers. Staying in touch with your audience becomes all the more critical during times of crisis. After all, how do you update clients about delivery delays, inventory […]
Initially, the success of law firms used to be a direct function of their legal acumen and experience in the specific practice. However, the exponential increase in the number of such firms with time has increased the competition significantly. This has brought about a shift in focus onto the softer aspects of this practice, such […]
Over the past two millennia (maybe more), humanity has transformed the world to suit our growing needs. Such events have left an indelible impact on our societal structure, modifying different aspects of public and private life for generations. Amid these changes, there were hindrances that halted human progress. Some of the more prominent examples being […]
Several businesses are now choosing to store their data on the cloud. Cloud offers a safe and secure way to keep your data without losing out on the physical space in your office premises. The advantages of relying on cloud storage are many. Advances in technology mean that it is more secure and cost-effective than […]
Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centers. As per industry research, it takes at least 18 dials to connect with a prospective buyer over the phone. With a conversion rate that low, and non-connect calls, which either end up in voicemail, or are not even picked […]
If the pandemic has taught us anything, it is that communication is key. And no communication is more important than the information that the UK government sends out to its people, especially during times as uncertain as the Covid-19 era. However, ensuring consistent communication with such a large audience at once can be a daunting […]
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