4.8/5 on Capterra.
Get your free trial today! 
Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents. This reads like a typical contact center scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]
Contact centers have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after the […]
After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]
Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always receptive to outbound sales calls. However, there are ways to ease the customer’s reservations and turn a cold call into a productive conversation! To some […]
Effective and out of the box marketing can help businesses build a strong brand image and reach out to a larger number of customers.  Businesses, both established and new, strive to create a great brand image and make consistent marketing efforts to establish their growing presence in the business world. Customers may not recognise your […]
Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working in a remote environment, it has become cardinal to explore mediums that ensure unified and streamlined communication across a distributed working setup. Though fully-established organisations have the luxury of opting […]
The COVID-19 pandemic has certainly taken a toll on the way we lead our lives. Weddings are no exception to this. With the priority being social distancing, organising once-in-a-lifetime celebrations like a wedding can become tedious. If you are someone who wants to strike the right balance; take ample precautions and not lose the spirit […]
Christmas and New Year are right around the corner. While the pandemic has added a level of uncertainty to this holiday season, contact centers will still have to be prepared to handle a surge in calls. This time of the year is certainly like a double-edged sword for the call centers. Not only does the […]
Businesses that constantly modify themselves based on the shifting trends of their industry are bound to be successful. The growth of your business may also depend on your ability to adapt to the latest technologies. The same holds true for the legal industry as well. The field of law is undeniably quite intricate—involving numerous simultaneous […]
Today, customers expect your business to be easily accessible from wherever they are. They want integrated support across all channels—whether it is email, social media, or phone calls. This means that an omnichannel business model is essential to ensure that you can be found wherever customers are looking. With increasingly high customer expectations, businesses today […]
Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the US, you need to find a way to hold these transactions at minimal costs and with the maximum quality. Another important consideration is the time difference between […]
Generic marketing techniques are no longer effective. The need of the hour is to understand the specific requirements of your customers and solve their problems. Nobody likes their inbox filled to the brim with sales emails. It is the customer who decides what product to buy and which brand to associate with. Therefore, your business […]
SIP, or Session Initiation Protocol, can open up your business to a world of new opportunities and possibilities. If you have a traditional PBX system and are looking for ways to save money then SIP is a natural first step into the world of VoIP. The technology allows you to enjoy the benefits and security […]
The pandemic has pushed businesses into a tough fight for survival. In a scenario that includes challenges like maintaining minimum to zero contact, organisations have been finding it difficult to keep their business up and running. Though several organisations have switched over to a remote working environment, there are a few sectors where businesses are […]
No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer might not have such a haunting experience when the business they are reaching out to uses contact center solutions. The line “let me […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
Share This Article on Your Favorite Social Media Platforms!
