Maintaining constant communication with your customer base has always been the foundation stone of any successful business. Over the years, the mode of communication has changed as companies adapted to the evolving world of digital communication. We have shifted from the traditional and analogue methods of cold calling to more advanced solutions like chatbots and […]
Cloud communications have significantly disrupted the traditional ways of transmitting, collecting and processing data. They are now ushering in a seamless and quicker method of disseminating both public and private messages. Private sectors have already begun to adopt these services en masse. Could your local or national government be next? The government sector, seeing the […]
The pandemic hit us unexpectedly last year and just when we thought there was a sign of relief, it came back on us even harder. So, while countries across the globe are leaving no stone unturned to safeguard their people, businesses are facing the wrath of the pandemic. Most companies have opted for the remote […]
The year 2020 had its own share of ups and downs. With stringent restrictions on free movement, zero socialising, and major upheaval in the economy, it was a year full of challenges that none of us would want to go back to. However, with the vaccination going in full swing, 2021 is a better and […]
Cloud-based services have empowered businesses to accelerate their growth. From being able to set up state-of-the-art remote ecosystems to enhancing productivity through real-time tracking, the cloud can do it all. However, the complete benefits of business communication system are utilised with unified communication solutions or UCaaS. As businesses work hard to achieve efficiency through a […]
A strong customer base is built through a robust and reliable telephonic system. These systems improve visibility and ensure quick support to customers. So, what happens if a thriving business needs to switch providers? This is where number porting comes into the picture. In this article, we discuss some of the common myths surrounding the […]
Customer journey is the deciding factor between making a purchase from your business or choosing a competitor. Think back to your own experiences when purchasing, you are much more likely to opt for a provider with a smooth customer journey, rather than one which is disjointed and difficult to navigate. It is important for businesses […]
They say first impressions are last impressions. This definitely stands true for long-distance connections that you won’t be meeting very often (or at all) but only converse with via calls. How you communicate during the first call with a client or an important stakeholder will set the tone for the rest of your conversation. So, […]
There are many different reasons to use cloud communication with your social media platforms––hosted phone systems provide a great way to unify your communications and make sure your conversations remain consistent. When a customer gets in touch with you, it is important that you appear professional, and cloud communication solutions can help you do this […]
Unified Communications as a Service, refers to a suite of applications that brings together the entire communication network of an entity or organisation onto a single platform–– ‘unifying’ them in the process. Also known as UCaaS, these solutions enable communications via IP. They’re complemented by a host of systems and tools such as a hosted […]
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