Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents. This reads like a typical contact center scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]
Contact centers have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after the […]
After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]
Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always receptive to outbound sales calls. However, there are ways to ease the customer’s reservations and turn a cold call into a productive conversation! To some […]
Effective and out of the box marketing can help businesses build a strong brand image and reach out to a larger number of customers. Businesses, both established and new, strive to create a great brand image and make consistent marketing efforts to establish their growing presence in the business world. Customers may not recognise your […]
Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working in a remote environment, it has become cardinal to explore mediums that ensure unified and streamlined communication across a distributed working setup. Though fully-established organisations have the luxury of opting […]
The COVID-19 pandemic has certainly taken a toll on the way we lead our lives. Weddings are no exception to this. With the priority being social distancing, organising once-in-a-lifetime celebrations like a wedding can become tedious. If you are someone who wants to strike the right balance; take ample precautions and not lose the spirit […]
Christmas and New Year are right around the corner. While the pandemic has added a level of uncertainty to this holiday season, contact centers will still have to be prepared to handle a surge in calls. This time of the year is certainly like a double-edged sword for the call centers. Not only does the […]
Businesses that constantly modify themselves based on the shifting trends of their industry are bound to be successful. The growth of your business may also depend on your ability to adapt to the latest technologies. The same holds true for the legal industry as well. The field of law is undeniably quite intricate—involving numerous simultaneous […]
Today, customers expect your business to be easily accessible from wherever they are. They want integrated support across all channels—whether it is email, social media, or phone calls. This means that an omnichannel business model is essential to ensure that you can be found wherever customers are looking. With increasingly high customer expectations, businesses today […]
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