Do Something Different With Your Wedding Invites! Send Personalised Voice Messages In Bulk!

Yukti Verma

Author

Interaction Hub

July 23, 2021

8 mins read eye

Table of content

The pandemic hit us unexpectedly last year and just when we thought there was a sign of relief, it came back on us even harder.

So, while countries across the globe are leaving no stone unturned to safeguard their people, businesses are facing the wrath of the pandemic. Most companies have opted for the remote work model, with a certain percentage of their employees working from home.

Businesses have now started to get in the groove and begun to strategise ways to thrive in the new normal.

For the rest of us too, a new normal seems to be the only way forward. Weddings included––yes, we are talking about one of the most important occasions in probably everybody’s life.

Gone are the days of a long guest list, carefree shopping and a destination wedding. Not to mention, we still have some lockdown restrictions in place.

So, how do you follow all the guidelines and still prep for a beautiful, wonderful wedding?

We’ll tell you.

Cloud communication for wedding invites

Yes, you read that right!

You can use cloud communication to send your wedding invites.

Nearly 85% of businesses use cloud-backed tools to store their business data. But the capabilities of cloud communication aren’t limited to augmenting the customer base and serving clients in a corporate environment.

It can be effectively used to serve the needs of individuals too.

Cloud communication is a medium that is used to convey information via a centralised data repository. When a cloud provider saves your wedding-related information, like the complete guest list, on a centralised repository like a CRM tool, exclusively created for your special day, you can easily deliver your wedding invitations to your guest list.

Let’s see how this is done in detail.

Help send voice messages

The key to wedding invites is personalisation. Perhaps, that’s why going down personally inviting a guest is the conventional way to distribute wedding invitations.

However, now is not the time to be socialising and meeting people for any non-essential occasion is a huge question mark.

But don’t you worry, cloud communications can help you.

You will need to look for a state-of-the-art cloud communications service provider. Simply record your personalised invite and hand it over to them along with your guest list. The cloud communication service provider will populate their CRM with your contacts and schedule an outbound call broadcast campaign using your invite.
The best part about this is that you can easily modify the time you want your message to reach the recipient. This helps you ensure that your invite reaches the inbox of your loved one at the most suitable time irrespective of varying time zones.

You can send your personalised voice invitations to a bulk of your guests and rest assured that a big part of your wedding has been taken care of.

Trigger text messages

Have you categorised your guest list? Looking to send a mix of voice and text messages? Not sure how to go about it?

Cloud communication does it for you. You needn’t take the trouble of sending messages to everybody individually and inviting them. Create your message. Add a catchy subject line. Ensure that the recipient recognises and understands your text message. And you’re good to go.

Hand over the text to your cloud communication service provider. Choose your guests or categorise a separate list to whom you want to send the text invites. Create the list and trigger a text message campaign for these invitees. And voila, your work is done!

Utilise video conferencing

Relationships cannot be defined in words. The depth of a few connections is divine. And how can you simply stop by sending a personalised voice message to such special ones?

Take it one step further––act it out and show your emotions through video conferencing capabilities available on cloud communication channels. Or connect with your loved ones via a personal conference. Speak to them and let them know that you’ll miss them in person on your special day.

Want more? You can even try to live stream your wedding for these special guests. All you will have to do is inform your service provider about your requirements.

And yes, the personal connection is strengthened. Also, you can schedule these conferences and virtual streaming to align with various time zones.

Explore file-sharing capabilities

Cloud communication boasts centralised data storage. And so, it is easy to share information, access data, and send files effortlessly.

Now, what if you want to send soft copies of your wedding invitations to a few guests?

You can have your service provider save it in a common location and share it with guests. They will be able to access these files at a convenient time.

Not just the invite, details about your wedding venue, time, dress code, and itinerary can also be shared via this common platform. This will help your guests who want to make it to your wedding in person or others who want to feel involved even from a distance.

IVR RSVP

Receiving your guests’ RSVP response is important, to say the least. Knowing how many guests you will have to attend makes all the difference in the pandemic era. There’s social distancing, sanitisation, and a lot more things to think about.

Sure, you can receive RSVPs via SMSes or calls, but we can suggest a better way.

Ask your service provider to add an IVR system to your number. So, when you send out invites via call broadcasting, your guests will be provided with an extension that they can RSVP via keypad or voice inputs. For instance, they can press 1 for affirmative, press 2 to decline, and press 3 if they’re unsure.

You can even choose a special toll free number or vanity number for this purpose. The digits of this number can be selected to represent something personal to you, like your couple name or your wedding date. Say, if your wedding date is August 10, 2021, your free phone number can be 0800-107-2021.

Not only is this convenient and saves a lot of time, but let’s agree, this is way cooler. What’s more? The IVR menu can be multi-level so that guests can leave precise answers. So they can press 1 if they are attending and then get routed to the next menu, wherein they get an option to select whether they will be coming alone, or if they will be bringing someone with them.

The possibilities are endless here.

Benefits of using cloud communication

So, what exactly are the benefits of using cloud communication for your wedding?

Cost-effectiveness

Let’s face it––weddings are an expensive affair. And with so much to consider, thanks to COVID-19, your spending is only going to go up.

But fret not. Cloud communication solutions are here to save you.

The tools cut down on expenditures by automating redundant processes and helping you save money on them. For example, inviting guests involves travelling, meeting people, eating out and socialising. But a smart cloud-backed solution eliminates all these steps, thus saving you money and time.

Moreover, printing out hundreds of invites for your guests won’t come cheap. Not to forget, the amount of paper that goes to waste. With cloud communications, all of this is out of the equation. You save money and take an environment-friendly approach.

Scalability

What if your fiancée ends up adding another 50 guests to your list? Ideally, you will need to rush to print extra copies of invitations and then run around again to distribute them.

The cloud server is your friend. Simply add or remove the number of guests and trigger call or SMS broadcasts to invite them. Last-minute panic––what is that?

Moreover, you can scale up and down your plan to enjoy more features, or remove those that you don’t need. For example, if you decide to simply text message your guests and later on end up video conferencing them, you only need to pay-as-you-use. So, you pay extra just for the additional services, instead of paying a flat monthly fee for tools that are of no use to you.

Security

Nobody wants all the intricacies of your wedding getting out in public. Cloud ensures that all the private details remain private.

Security options like role-based access, two-factor authentication, end-to-end encryption and firewalls protect all your personal details. So, if you have your invites, menu, and the likes stored on the cloud and wish to restrict access only to yourself and your partner, you can easily do so.

Flexibility

Do you want one guest to receive the invite at 0800hrs in the morning and the other during the early evening?

The cloud makes it possible for you to trigger your messages at various times of the day or days of the week. You can even schedule your messages as per time zones. So, if you wish to send the invites to friends who’re travelling and are in a different time zone, you can select an hour that’s appropriate for them and leave the rest to the system.

Automated, intelligent processes ensure that your invite is sent out on time––without any errors or the need for reminders. Better than having a planner, isn’t it?

In a nutshell

Your wedding is a once-in-a-lifetime experience and nothing should stop you from having the best time ever. Cloud communication technology has been built to cut out needless hassles from processes and provide a smooth journey, no matter the situation the solutions are used in.

So, choose from a plethora of options to make the most of your wedding day even in the middle of the pandemic.

Looking to connect with a cloud provider? Well, look no further! Acefone is available 24×7 to assist you with everything cloud. Connect with one of our experts at 1888-859-0450 or drop us an email at [email protected].

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Yukti Verma

Author

Yukti is a content marketing enthusiast with a soft spot for Saas. She loves weaving complicated concepts into simple stories. When not at work, she is found reading books or watching movies.

Cloud Communication: Secret To Becoming A Large Organisation

Karan Beniwal

Author

Contact Center

July 21, 2021

8 mins read eye

Table of content

All businesses start out small but dream of making it in the big leagues.

It is only with the right decisions, tools, and timing (and a bit of luck), that people see their business scale to new heights. This is true for any business in any industry.

If one makes the right investments, they are sure to see their business expand. With the digital revolution happening around us, the right investments are in the technologies that businesses use on a daily basis.

Many would assume that it is hard to give general advice to small businesses since they are extremely segmented and varied across industries. But when we dive deep into the growth plan of businesses, we find that they go through similar problems in their expansion phases. Almost all these problems arise from poor management of expansion strategies.

As the old saying goes, “You gotta spend money to make money”.

But what are the best investments a small business can make in order to grow?

The answer—cloud communications. It is the first step in the better management of all your business communications, be it with customers, clients, or even with teams internally.
Read on to learn how cloud communication can provide your company with the necessary tools to start its journey to the top.

What are cloud communications?

Cloud communications offer businesses the ability to shift their standard telephone network (PTSN) onto the Internet to provide voice and data communication services. In simpler terms, cloud communications help your business take the most essential parts of your business onto the Cloud.

Ever since the world was hit with the COVID-19 pandemic, it has unveiled our reliance on technology for almost everything.

As offices transitioned into make-shift home desks, organisations started to explore innovative ways to use technology and improve efficiency and productivity.

That’s what cloud communication did!

When businesses take their communications on the cloud, they get a range of features:

1. Makes remote working easier

As all communication is done over the Internet, businesses have the leeway to hire a robust remote workforce from different parts of the world. This enables smooth work from home setups while helping businesses secure the best talents.

2. Secures data and communications

Every business demands a secure network of communications. This demand has only amplified with a remote setup. Thus, to secure the most vital communications, you must invest in providers that guarantee top-level security within their data centers.

3. Access and share information from anywhere, to anywhere

Having information on the cloud offers your business the freedom to access it from anywhere in the world, on any device. This greatly enables collaboration between departments and locations.

4. Allows expansive integration

Every business runs its own version of a software. This can be as simple as Microsoft Word or as complex as proprietary software. The benefit of cloud communications is that it seamlessly integrates with any software your business is currently invested in.

5. Easy on the pocket

Legacy phone systems charge not only for the calls you make but also for the hefty hardware. With cloud communications, you can do away with all hardware and allow your employees to use their desktop as a softphone.

Tracking your journey to the top, with cloud communications:

1. Starting up:

In the infancy of any business, founders are always conscious of expenses. It is true that the initial costs are fixed and necessary for any startup. But when starting, many businesses become penny-wise but pound-foolish. This means that they sign up for services that may seem cheaper initially, and over time the bills start racking up.

For small startups, cloud communications can:

A. Build a virtual workforce:

Startups lack one crucial element of business success—employees. Teams are generally of a few people. While this is the norm, clients always prefer a well-established company that can take on big orders.

In this area, cloud communications offer businesses the ability to create a virtual workforce through tools and services like automated Interactive Voice Response systems (IVR’s), call forwarding and call routing. While your business may be small, to a client these features impose the image of a structured company.

B. Hire remotely:

To counter the problem of hiring the right talent, cloud communications offer the ability for startups to hire remote employees. With the seamless nature of communications over the Internet, added to the ease of access to information, businesses should not have issues starting with a remote workforce.

C. Offers plans based on size:

The biggest benefit of cloud communications is its ability to bring total operational costs down. This is most useful for startups who do not wish to spend huge amounts of money for services their business is not ready to use. Thanks to the personalisation possibilities with cloud communications, your business can only choose and pay for services your business needs.

2. Small-Medium Business:

As you continue growing your business and your workforce, the next step is to keep the working environment up to date with your expanding company. The first step is to upgrade your cloud communication services to fit your organisation requirements.

Thankfully, cloud communications offer services that can cater to your growing business demands:

A. Scalability

Cloud communications services can expand as your business needs do. For example, as you open new locations, you would need new lines to your existing business number. With cloud communications, opening new lines at new locations is as simple as checking a box. This allows you to expand without the hassle of reinstalling entire communications systems at the new location.

B. Get enterprise-level system at affordable prices:

It is a myth that SMB’s cannot work on the software systems used by larger organisations. The benefit of cloud communications is that some providers offer specialised services that fit well within your budgets. This offers you the ability to utilise the benefits of the systems used by MNC’s at affordable pricing.

C. Low capital expenditures:

Finances are always a point of contention for businesses. But since communications are an essential service, businesses try to search for the best plans from legacy telephone partners. Cloud communications offer businesses the ability to keep CAPEX to a minimum by doing away with hardware and offering suitable priced plans as per the organisation’s needs.

3. On the top:

Once your business is at the top, you can start to look for services that help you build on your profits while helping you maintain an image of a big establishment.

With these cloud communications services, you can establish and grow your brand image:

A. Establish a global and a local presence

Cloud communications offer you the ability to opt for local as well as international phone numbers. With this, you can have your business cater to highly localised or with global clients, as per your requirements.

B. Improve Security

One of the most sacred aspects of a large business is its ability to keep information secure. With the right cloud communications provider, you get the ability to safely store and access data from anywhere in the world.

C. Explore other services

Cloud communications offer a business highly specialised and personalised services as per their organisation’s needs. As your business expands, you can try and invest in other services like toll free or vanity numbers, offering your business the ability to stand out from the clutter. Additionally, with a more robust communication system, you can run simultaneous business calls, therefore, never missing a new caller seeking a business opportunity.

Final thoughts

The expansive services offered by cloud communications offer your businesses the ability to scale new heights from the ground up. With a more improved communication network, your business can reach new employees and new clients.

If you are interested in seeking cloud communication for your business expansion, reach out to Acefone and explore the variety of services we offer. Our experts are always ready to answer all of your questions. Connect with one at 1888-859-0450 or you can also drop an email at [email protected].

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

Reviews

0(0)

Karan Beniwal

Author

Karan is a communications graduate with a passion for film and writing and is on an indefinite journey to search for and capture stories from around the world. He is currently exploring the world of content marketing to bring to life the products and services we use every day. Connect with him on Linkedin

Hosted Phone Systems: A Game-Changer for University Campuses

Himani

Author

Contact Center

July 20, 2021

8 mins read eye

Table of content

Educational institutions are constantly struggling to deliver quality communication to students via their expensive traditional phone systems. Private institutions are also feeling the squeeze in the current financial climate. Budgets are being scrutinised while rising data and telecommunications workloads are continuously stretching the limits of what legacy systems were meant to provide.

A phone system is not only a means of communication but also plays a vital role in securing an institution’s data and managing various operations. Introducing a cloud-hosted phone system can be a game-changer for your university campus.

Owing to the COVID-19 pandemic, the entire education system has become virtual. Professors and staff are delivering lessons and information online, with students trying to make the most of these. Operational costs have skyrocketed. A traditional phone system cannot be a permanent solution for a remote world.

So, what now?

A cloud-based phone system can be your saviour in this crisis.

Hosted phone systems support remote working. You can experience the best possible features while staying regulation-compliant at much lower costs. What’s more––you’re easily able to monitor performance and resolve any issues faced by your students, faculty, and staff effortlessly regardless of their location.

However, many administrators hesitate to make this shift because they fear the new phone system will not be able to cope up with the university’s administrative workloads. It’s a common myth among people that installing and setting up a cloud-based phone system is a time-consuming and painful process with a high upfront expenditure.

But the fact is––shifting to a cloud-based phone system is time-saving and cost-effective at the same time.

Many cloud service providers offer hosted phone systems at competitive prices using which you can deliver superior customer experiences and handle all your business operations effortlessly. In fact, the advantages of cloud-based phone systems for universities significantly exceed the pain of upgrading.

In this article, we will talk about how hosted phone systems can be a game-changer for educational campuses.

So, let’s dive into some benefits of hosted phone systems that you’ll love for your educational institution.

8 ways the education industry can benefit from hosted phone systems

Communication plays a significant role throughout the admissions process. Institutes need an efficient phone system that can solve their day-to-day communication needs.

A hosted phone system will be the best option for not only overcoming any communication barriers but also managing administrative operations effortlessly. Here’s how they can help.

1. Scalable solutions

Scalability is an important concern for universities. As student enrolment fluctuates, a traditional set-up will drive the overall expenditures of a platform owing to its limited scalability.

A cloud-powered phone system allows administrators to easily reconfigure virtual classrooms and faculty offices as per changing needs and easily decrease their workload. With cloud solutions, they don’t need to invest in a scale they won’t use. On the other hand, there’s no need to pay extra when it comes to scaling up––they only have to pay for what they use.

The learning and development departments of educational institutions require higher bandwidth to operate seamlessly.

2. Mobility

On a university campus, hundreds of operations take place day in and day out. All the faculty, employee and student operations are connected at every step, no matter where all the stakeholders are.

Regular operations such as adjustment classes, rescheduled practicals, and on-site projects collapse against the potential of conventional phone systems. The majority of traditional phone systems fail to offer the mobility feature, due to which it becomes very hard to operate off-campus.

The hosted phone system fulfils this lack of functionality of conventional phone systems. It allows everyone to connect to the centralised system from anywhere and at any time. They can even access information and data on the go, communicating seamlessly as they do.

As the world is moving towards wireless technology, wireless mobility has become one of the essential requirements of educational campuses.

3. Seamless security

Big educational institutions are not just meant to provide education; they are also meant to deliver healthcare services, research facilities, and counselling sessions to their students, faculties, and employees.

In order to carefully handle such a massive amount of university records, the university needs to maintain high-end security controls. A cloud-backed phone system offers various measures to manage campus communications in a secure manner. These measures include two-factor authentication, end-to-end encryption, firewalls, and role-based access to data.

4. Disaster management

Disasters never come with prior notice. The majority of traditional phone systems fail whenever a disaster strikes.

A hosted phone system is disaster-proof. Your provider will ensure that your data is backed up securely on several servers across the world. They also provide instant recovery of your data, facilitating business continuity and eliminating loss of revenue or reputational damage. This offers high-level stability and peace of mind to administrators even in case of an emergency.

Once you move from your traditional phone system to a hosted phone system, no matter even if the system encounters any disaster or emergency, communications will continue seamlessly.

5. Improved productivity and connectivity

At the time of admissions, connectivity is the most important thing for universities. In order to connect with new students and to smoothen their admission procedures, universities need productivity apps that help them handle bulk operations.

Hosted phone systems offer reliable and efficient connectivity tools that save both time and money. They can also improve the productivity of the admission staff with features such as call conferencing, call monitoring, and more.

These phone systems also offer communications over multiple channels, allowing procedures such as data and media sharing, counselling using video conferencing, and many more functionalities.

6. Easy to set-up

It’s a common myth among people that migrating from a traditional phone system to a cloud phone system is a complicated task. But the truth is that cloud solutions are quite easy to install.

These phone systems do not require bulky hardware and heavy set-ups. Everything happens over the Internet. Even at the time of installation, the university can work in a hybrid environment. When the migration process starts, the institute must keep some of its users on the existing phone system until the installation of the new cloud-based phone system is completed.

The maintenance, too, is the cloud provider’s responsibility. Institutions don’t have to worry about timely upgrades, compliance with the regulations, security checks, and regular maintenance activities.

7. Strong communication even at the time of emergency

Traditional phone systems are static in nature. So, when you call 911, the phone system will announce its location address. In case of an emergency, when 911 is dialled on the traditional phone systems, a correct PSAP (Public Safety Answering Point) connection is needed to reach the correct location address.

On the other hand, cloud telephony set-ups work with a unified communication system. Users can connect with each other using any channel.

In case of emergency, using a mobile with 911 compatibility, a professor can dial 911 from their laptop from anywhere on the campus. It will announce the professor’s location to PSAP. In this way, instant help can be sent to anyone on the campus caught in an unfortunate incident.

Conclusion

A shift to the cloud phone system can be a game-changer for universities. It is an irresistible combination of value and service for every penny-pinching administrator.

A hosted phone system smoothens everyday operations and communications at these institutions. It is also an efficient tool to handle the daily records of hundreds of students out there on or even off-premises.

If you are also planning your educational institution’s communications to shift to a cloud-hosted phone system, contact Acefone today at [email protected] or call us at 1888-859-0450.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

Reviews

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Himani

Author

Himani is a content writer at Acefone. She is an avid blogger and Youtuber as well. She loves to explore the miraculous world of technology. Connect with her on Linkedin

Starting a Business Venture in 2021? Here Are the Top 8 Tips You Must Know Before the Launch of Your Dream Business

Yukti Verma

Author

Contact Center

July 19, 2021

8 mins read eye

Table of content

The year 2020 had its own share of ups and downs.

With stringent restrictions on free movement, zero socialising, and major upheaval in the economy, it was a year full of challenges that none of us would want to go back to.

However, with the vaccination going in full swing, 2021 is a better and brighter year to start a new business venture.

With limited employment and no alternatives for livelihood, businesses have been burdened with the responsibility to pull themselves up and keep going.

Therefore, you must implement constructive strategies to make your venture a hit. These strategies will not just arm your business with adequate resources but also protect you from economic damage in the future. To put it simply, you’ll be prepared for the worst!

So, now that you have decided to equip yourself with the processes and technologies for the future, let’s see how you can implement them.

It’s simple—Cloud-based communication systems are the way to go!

And given the times, centralised accessibility and remote ecosystems will continue to rule the business world.

What should you be looking for in cloud capabilities? Let’s check them out right away!

What are cloud-based communication systems?

Traditional communication systems require phone lines and specific infrastructure to stay connected. Every call has costs that have to be incurred. On the other hand, cloud-based communication systems are provided by a cloud service provider.

These calls simply require a strong internet connection and voila! You don’t even need specific devices to complete your setup. Use any device like your mobile phone or desktop and get started.

The added bonus? It’s scalable and affordable too!

The benefits of adapting to a cloud-based communication system are countless. Here are the ones that you may need to start your dream venture in 2021.

1. Implement a Unified Communication system

Estimations suggest that the unified communication market is expected to grow from USD 15.8 billion in 2019 to USD 24.8 billion in 2024.

The availability of information is cardinal for the successful operation of a cloud-based telephony center. Working in kiosks can hinder the free flow of information, thereby negatively impacting the efficiency and productivity of processes.

For instance, a customer calls your contact center. He is a returning customer with a query about the usage of the product he has bought from you. In a legacy-based system, your agent may not be aware of this. They may try to pitch a sale with the customer only to know that the customer has already made a purchase.

On the contrary, in the case of a unified communication system, your agent can easily retrieve data about the customer history, their purchase details, and preferences. They can proactively try upselling in this scenario.

That’s how important a unified communication system is. It weaves together the various facets of your telephony system and offers a holistic view of all the processes.

This may include combining the CRM, different channels of communication like email, chat, text messaging, and video conferencing. Your agents can also use AI-powered analytics to predict outcomes and solutions for customers.

Therefore, unified communications are an unavoidable part of your new venture.

2. Adapt Artificial Intelligence

Artificial Intelligence can make a groundbreaking difference in the cloud-telephony scenario. It helps predict customer needs and facilitate contextual conversations. Implementation of chatbots saves manpower and time. They provide the required assistance to customers without human intervention.

Additionally, natural processing language, speech-to-text, and sentiment analysis are a few other capabilities that assist cloud-based telephony systems to function seamlessly. They help to:

Understand the customer better
Transcript customer messages
Gauge the mood of the customer

Moreover, AI provides recommendations and suggestions to the customer based on this comprehension.

Artificial Intelligence, though still in its nascent stages will help you take your big leap this year.

3. Improve team collaboration

The COVID-19 pandemic has introduced a not-so-familiar model of operating that includes remote work. This work ecosystem may fail tremendously if there is a lack of management tools.

When we say management tools, it includes everything that can be utilised to improve team collaboration. For example, video conferencing tools, chat tools, instant messaging apps, and virtual conferencing tools.

A cloud-telephony system builds an entire remote setup with these project management tools. They support stakeholders to reach out to their team in case of an emergency. Also, it allows your employees to ping their superiors when they need quick help.

When you include these project management tools in your cloud telephony system, you:

Enhance communication between your employees
Eliminate the chances of your remote workers feeling left out
Breed healthy communication channels

There are more such benefits that help businesses build a collaborative environment for the workforce.

4. Incorporate high-end call screening

Call screening is an important part of a cloud telephony system. In the traditional call screening, all you can see is the name and number of the caller. However, in cloud-based call screening, the capabilities are multifold.

You can view the name and numbers of your callers. They are asked to record their name while connecting the call which helps in avoiding unnecessary calls during work hours.

In addition to it, you can also transfer calls, send them to voicemail, block them completely, or answer them.

Call screening tools come with spam shields. They check numbers on a database and ensure that they aren’t spammed before connecting it.

5. Include click-to-call

The secret behind a successful business? Seamless communication.

You should strive to ease every mode of communication and ensure that your customers are easily able to reach out to you.

The click-to-call capability can be your knight in the shining armour for this purpose. In the current competitive scenario, customers may not have the patience to note down your business number from websites or brochures to contact you.

The click-to-call feature helps here. The Call to Action (CTA) button on your website or other collateral can be redirected to your cloud telephone to interact and build a connection with your representative.

This option reduces the number of loops to reach out to you, thereby facilitating faster and seamless customer connections.

6. Track call analytics

Deriving intuitive insights are essential for the success of a business. Cloud telephony systems help obtain important analytics on-call performances across your organisation. These metrics help you measure, consolidate, analyse, and report call data.

In fact, you can identify bottlenecks and rectify them well before they impact the bottom line of your business.

For example, if you have triggered a marketing campaign for a particular industry vertical, you can quantify the responses you receive through these analytics. You can perform a comparative analysis of different industry verticals and check which ones perform the best and others that need attention.

This repository of analytical data will help you to optimise your business.

7. Maintain call recordings

Cloud telephony system comes with this in-built capability of recording calls. It records all customer calls made across an organisation.

Call recording is an important feature for monitoring and evaluating the quality of calls. It may not be possible for supervisors to listen to calls in real-time. However, recorded calls can help identify areas of improvement—both in agent skills and organisational processes.

For example, if an agent is spending more than the required time to resolve a customer issue, the supervisor can work towards finding the root cause and implement a workaround.

Additionally, call recordings can help new joiners to get trained. These recordings are important to provide them with real-time work experience without actually doing it.

8. Support BYOD

Remote working culture has become the norm. Your employees may prefer taking calls from their mobile phones, desktops, or devices provided by your organisation.

Security and accessibility play an important role in this case. When you choose a cloud telephony system, you have the option to synchronise all these mediums of communication. You can attend calls from either of these devices and also transfer calls from one device to another based on your comfort and availability of devices, securely.

This way, your agents can attend calls even when they are out-of-office or travelling.

Wrap up

Maintaining data on the cloud has become a norm rather than an exception. With a hybrid working environment to continue even in the future, it has become important to consider the capabilities of the cloud to facilitate work and uninterrupted processes.

If you are new to this arena, the points discussed above will give you a peek into the various capabilities you should consider in a cloud communication environment.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

Reviews

0(0)

Yukti Verma

Author

Yukti is a content marketing enthusiast with a soft spot for Saas. She loves weaving complicated concepts into simple stories. When not at work, she is found reading books or watching movies.

Private Cloud vs Public Cloud: Which Is Better For Your Business

Yukti Verma

Author

Contact Center

July 16, 2021

8 mins read eye

Table of content

Cloud-based services have empowered businesses to accelerate their growth. From being able to set up state-of-the-art remote ecosystems to enhancing productivity through real-time tracking, the cloud can do it all.

However, the complete benefits of cloud communications are utilised with unified communication solutions or UCaaS.

As businesses work hard to achieve efficiency through a vertical department structure (silos), the unified communication strategy can support you to break through internal communication barriers and facilitate the free flow of communication.

However, before making the jump to UCaaS, one needs to pay attention to the differences between a public and a private cloud system. Let us dive into that.

An introduction to public and private cloud systems

To explain in a nutshell, cloud computing is an approach wherein data centers and servers are hosted centrally while allowing for easy access around the world. One of the many advantages of using cloud-based solutions is that you need not worry about maintenance and infrastructure setup. All of the major setups is handled by cloud providers.

Let’s check the two different types of cloud computing in detail.

Public cloud

As the name suggests, a public cloud is where data centers, software, and services are offered in a publicly accessible data center. That is, several other organisations may share the same data center space with you. While the services are provided by a third-party cloud service provider, they may not dedicate a storage space or a data center exclusively for your organisation.

Advantages of a public cloud

The advantages of public cloud may include, but are not limited to:

Cost-effectiveness when it comes to start-ups or small-sized businesses who want to shift to the cloud
Disaster management services, which secures your data in times of crisis
High scalability and reliability as other services and tools can be added or removed as and when required
User-friendliness, in terms of accessing data or services
Private cloud

A private cloud, on the other hand, is set up specifically for your organisation. This exclusivity offers full freedom to customise and choose storage components based on your organisational requirements.

Private cloud is best suited for companies that deal with highly sensitive data and require high-end personalisation and scalability.

Advantages of a Private Cloud

The major benefits of a private cloud include the following:

It comes with future-ready data security and compliance capabilities
It offers the freedom to have complete control over your data. You can customise your core architecture based on your requirements
The components of your private cloud infrastructure can be tailor-made to accelerate your performance
Private clouds are also highly reliable
They come with features of monitoring and automated tools that simplify processes and boost performances

Now that we have a basic understanding of the difference between the two, let us check out more about the UCaaS strategy based on private and public clouds.

What is a unified communication strategy?

As we understand it, a cloud system enables communication over the Internet instead of using a Public Switched Telephone Network or PSTN. All required infrastructure and tools are offered by cloud service providers.

UCaaS involves the integration of these cloud communication tools for better productivity. This enables an organisation to communicate in different formats like instant messaging, video messaging, chat, and other collaboration tools to streamline communications.

The UCaaS strategy can be delivered over the private or public cloud. Read on to check out more about them.

What is public cloud communication?

Now that we have already peeked into the details of the public cloud, you may have already guessed about the features of a public cloud communication system.

Just like your information, all your applications, tools, and data on CRM are managed by a publicly hosted platform. This is the most cost-effective way of moving your communications to the cloud.

However, if you deal with highly classified communications, then you must look for public cloud providers that offer the best in security.

For a public cloud communication system, the following are the benefits:

No need for a dedicated onsite team to manage your infrastructure
Enhance team productivity
Have your service provider take care of patches or software updates
Easily scale up and down based on your requirements
You pay-as-you-use and are saved from the trouble of paying more through a flat monthly payment model

What is private cloud communication?

As mentioned above, a private cloud allows your business to store data on an exclusive cloud system. Thus, in a private system, all your communications will be stored on that exclusive server.

Advantages of Private Cloud:

Comes with higher uptime
You can use it for sensitive and critical information
Better control on productivity and performance

However, private cloud systems are comparatively more expensive than public systems. Additionally, since the server is exclusive to you, there may be instances where you would need to deploy an onsite maintenance team.

Private or public: what to choose?

After understanding the basics of both these systems, the next question is which one out of the two should your business adopt?

Typically, this decision depends on the underlying requirements of your business. You should consider asking your team the following questions.

Why are you looking for a cloud-based communication system?

Before selecting a public or a private communication system, you should first understand why you need a cloud-based communication system.

Are you trying to cut down on your costs? If so, the public cloud should be your choice. On the other hand, if you want to have better control over your network and secure your data, then a private cloud system should be the choice for you. Analyse the different needs of your business and choose the best type of communication system based on those requirements.

Do you require self-service capabilities?

Are you looking to have maximum control over your cloud solutions? Do you have a full-fledged team to take care of your customisations? In that case, you should be good with a private cloud system.

However, if you want your cloud service provider to take charge of all your business operations, then you should conduct your business on the public cloud.

Evaluate your in-house capabilities and settle down with the best option for your business.

What is the nature of your business?

The nature of your business plays an important role in the efficiency of your communication deployment model. For example, if your business involves heavy data testing, requires scaling up and down, or if it includes a predictable computing need, public cloud communication should be your choice.

However, if your business involves an exchange of sensitive information and you cannot afford downtime, a private cloud communication system should be the best option for you.

In a nutshell

Both public and private clouds have their set of pros and cons. Before making a decision, you should evaluate your business requirements along with the features offered on these two cloud communication platforms.

If you are interested in cloud communication services, then you can contact us at [email protected] or call us at 1888-859-0450.

If you're interested in improving your business communication solution

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Yukti Verma

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Yukti is a content marketing enthusiast with a soft spot for Saas. She loves weaving complicated concepts into simple stories. When not at work, she is found reading books or watching movies.

Things You Should Look for in a Partnership Programme [Infographic]

Ratnam Sinha

Author

Infographics

July 15, 2021

8 mins read eye

Table of content

A good partnership programme is a win-win for both parties. While one party gains in popularity, customer base, and validation, the other reaps the rewards for their efforts in the form of profits.

Before getting into such an alliance with another entity, the parties must carefully consider the fine prints. A successful symbiotic relationship is built not only on the basis of what both parties obtain out of it but also on how they contribute to each other’s growth.

Thus, if you’re considering getting into a partnership with a cloud provider, you’ll have to go beyond the profit margins you’ll incur and look at how they enable you to perform better and earn a name for yourself.

Here are some factors you need to keep in mind before partnering with a cloud provider:

Things You Should Look for in a Partnership Programme

Simplicity and efficiency

One of the first things you should look for is the simplicity of the product. Since you will partner to sell that product, it should be easy for you and your team to understand and explain its usage and advantages. If it is an Internet-based product, you should be able to fully access and use the features, even if you aren’t tech-savvy.

The product must also be easy-to-use and efficient for other users, only then will you find credible buyers for it. So, if the product is good, simple to understand and boosts user performance, you will have a beneficial partnership.

Steady and persistent

To make sure you can maximise your profits with the partnership programme, you must ensure it offers a steady revenue model. If the company ensures a stable and consistent profit stream, then the partnership is a good idea.

Always remember that partnerships are most beneficial if they are made for the long term. This ensures a constant revenue stream for your business and it also helps you grow in the process.

Broad target audience

You might want to make sure that the programme you are entering isn’t for a very niche market. The wider the target audience, the easier it becomes to sell.

If the product offers something for businesses of all sizes––small, medium and large—you will not struggle to find buyers for the product. Moreover, since the audience is broad, marketing strategies can be planned more efficiently.

High-profit margins

This one doesn’t require much explaining. You must always look for a partnership where you can get the highest profit. The bigger the profit margin, the better it is for you. It is as simple as that!

Easy to onboard

Neither you nor your customers would want a lengthy and drawn-out onboarding process. A tedious set-up might end up in you losing customers and receiving bad reviews, rather than making a profit.

Thus, you must get an understanding of the service and onboarding process beforehand. It should be quick and easy so you can induct new customers swiftly without having to invest a lot of your precious time.

Effortless

Look for a partnership programme where you have to put in the minimal effort for maximum returns. Believe us, these do exist! With the right businesses, you will be able to cut deals that offer high margins along with quality support and ask for the least time investment.

Engage and learn

It is okay to not know everything about the product from the beginning. What is not okay is for your partner to not lend you the support for learning.

Thus, it is important to partner with someone who is willing to give you training sessions and a wide range of marketing collateral. They should never hesitate to engage in a productive conversation that helps you understand the nuances of the product better.

Dedicated support

No one will expect you to be a master of the product just as you start. A good partner will know that you will be needing assistance from time to time, and thus, shall offer you consistent and quick support.

Ensuring that your partnership programme has dedicated 24x7x365 support is crucial for your success. Not only will this help you perform better, but it will also facilitate a smoother relationship between you and your partner.

Conclusion

Think of it this way––like you prioritise your customers, your partner should make you their top priority. After all, you’re not just making a profit for yourself, you’re also giving your partner a boost in popularity and business.

This is why you should always be treated equally and given complete assistance. A great partnership programme is one where both parties benefit each other, without any complaints.

If you're interested in improving your business communication solution

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Ratnam Sinha

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Ratnam is an SEO enthusiast and content writer working as a Digital Marketer with Acefone. He is fond of traveling and new experiences. He is a huge Marvel fan and is always open to learning.

Starting A New Call Center? A 5 Point Checklist That Will Keep Your Center From Failing

Karan Beniwal

Author

Contact Center

July 14, 2021

8 mins read eye

Table of content

Modern contact centers are the backbone of exceptional customer service. However, running a successful call center is no easy task. Startups face even steeper challenges in this area.

With long odd work hours and low pay scales, agents find it difficult to continue working at call centers for long periods. This results in an attrition rate much higher than other forms of workplaces. This does not bode well for any business, let alone one that is in the nascent stages.

Additionally, businesses often set up their call centers in haste, hoping to get started quickly and gather more leads. While call centers allow customers to better interact with your business, a poorly set-up call center will do the opposite of the intended outcome.

This is because modern customers desire premium quality customer service irrespective of the size of your organisation. Thus, the onus of offering quality services falls on you and your management.

Major reasons new call centers struggle

When businesses set up their contact centers, they can face a range of challenges and issues. Some of these are:

1. Outdated tech

This is one of the most overlooked issues. Businesses, especially startups, in a rush to activate contact centers at minimum costs often deploy out-of-date technologies. Not only does this severely impact the working of contact centers, but you will also miss out on valuable data insights from customer queries.

2. High attrition rates

As mentioned above, call centers are one of the most difficult places to work at. The constant pressure of maintaining targets, frustrated customers and being on the phone all day can take a severe mental toll on any individual. All of this results in either a demotivated workforce or high attrition rates.

3. Lack of training

While all contact centers train their agents about the company’s product and services, this is not where the learning should stop. Agent training should include a robust framework of how to answer customer queries, and how to engage in discussions.
Managers must remember that, at the end of the day, all the effort will pay off and bring in good results not just for the team but for the business as well.

4. Low funds

Since businesses feel contact centers can run on simple tools and an average quality workforce, they tend to get the least funding. This is one of the major reasons why new contact centers fail to garner much traction.
Thus, investing in training, quality agents and technology will result in better performance and the delivery of top-notch customer experiences.

5. Poor management

Strategic management of any department is crucial for its success. Without a proper direction and goal in sight, teams work in the dark. Thus, businesses need to manage these centers and their employees like they manage the rest of their organisation. This means it is important for managers to set aside tangible goals for support representatives and constantly monitor their performance.

Contact centers are often the primary contact for customers, thus, businesses need to get it right from the very get-go. Here are a few tips you can implement to mitigate the challenges and ensure success for your new contact center.

1. Invest in new tech

Contact centers must be run with up-to-date technologies. Not only does this augment their overall productivity and efficiency, but it also allows agents to provide better customer service.

While hardware like modern desktops and phone systems are necessary, proper communication tools must be added to the arsenal as well. These can include a unified communications system, a smart IVR or better call routing and call forwarding methods.

Keeping pace with the technological advancement of the modern world will greatly improve your agents’ ability to have better conversations.

2. Get on the cloud

The world is moving to the cloud. While the pandemic has surely fast-tracked this move, the time of legacy storage and phone systems had already been passing. More and more companies are shifting from traditional phone systems to cloud telephony. Not only does this save on CapEx, but your centers can be up and running instantly.

Cloud communication also provides a host of personalised services at lower operational costs. These services can include cloud phone system auto-attendants, call recordings, real-time call monitoring, and analytical reports among many others.

3. Set goals and KPIs

Parkinson’s law states that “work expands so as to fill the time available for completion”. Thus, it is important for managers to define achievable goals for their team members. This will help them fulfil their duties in a better fashion and reach out to more quality leads.

Managers must also employ tools to track the performance of contact center agents. With cloud communications, you get a range of tools and metrics to measure team performance. These can include first call resolution, average handling time, customer satisfaction score, among others.
Based on their performance, you can modify or switch their responsibilities, design training sessions and more.

4. Train your agents

No consumer likes to talk to an agent who does not know the products and services well. Thus, training your agents about your offerings can improve their ability to resolve customer queries.

This will also enable them to significantly reduce their time spent on each call as they will be more confident and better prepared to guide the customer instead of referring back to the manual repeatedly.

5. Curb Attrition Rates

Many businesses might feel that attrition rates are beyond their control. However, this thinking is one of the few reasons new contact centers end up failing. Your agents are like your family. If you treat them with respect, they will make lifetime bonds with you.

Thus, to encourage agents to continue working with your latest contact center, you should employ strategies to curb burnouts. Starting with employee recognition programmes is a good way to boost the morale of your team and encourage them to strive for better results.

Even investing in new technologies can reduce the monotony of redundant and routine tasks they have to conduct on a regular basis.

To sum up

An efficient call center can be a major boost to a business. Not only does it let you connect with existing customers, but it can help you expand your reach with features like voice and SMS broadcasting. Thus, businesses must look to invest well in their centers and improve their overall customer service.

If you are thinking of launching your own contact center, then look no further. With Acefone’s personalised cloud communication solutions, you can get your contact center set up in no time. Interested? Then reach out to us at [email protected] or simply call us at 1888-859-0450.

If you're interested in improving your business communication solution

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Karan Beniwal

Author

Want to Emotionally Connect with Customers? Use These Effective Tips to Bond with Your Audience in 2021

Saurabh Sharma

Author

Customer Experience

July 13, 2021

8 mins read eye

Table of content

A few years ago, I ordered a pair of shorts online. The shorts were delivered and I realised that I had ordered the wrong size.

Now I wasn’t a tech-savvy person then, and something as simple as cancelling an order was an uphill task. But I braved and called customer care, and within a few seconds, I was speaking to an agent.

I told him that I ordered the wrong pair of shorts and didn’t understand the cancellation process. The agent raised the cancellation request on my behalf, asked me if I would like a refund or wanted to reorder the correct size. Not just that, he also taught me how to raise a cancellation request myself.

Guess what? I still order clothes from that brand.

I don’t do it just because of the quality or because it’s convenient to order online. I prefer the brand because I had a pleasant and positive experience. When I called their customer care, my queries were answered efficiently and immediately.

It’s what turned a customer into a brand advocate. It happened because I emotionally connected with the brand.

Building a rapport with customers and having an emotional connection can help businesses progress in a tremendous way. But how do you build such rapport, when all your customers vary in their age, geography, and behaviour?

It’s simple—foster lasting emotional bonds that make them feel valued irrespective of these parameters.

Without further ado, let’s learn how you can personalise customer relationships to build genuine connections and loyalty.

Build brand intimacy

The emotional connection that a brand builds with its customers is called brand intimacy. It is fuelled by feelings and constant support.

To put it simply, how a customer engages with a business depends on how they feel about the brand. They are likelier to promote your business if they have a positive experience and vice versa.

There are multiple reasons why a customer emotionally connects with a brand.

For example, most people use the same product for years on end. Is it because it’s the best brand in the market? No, it’s simply because there’s a level of familiarity and comfort. When a customer has a good experience with a brand, they become emotionally invested in it. And emotions are the core of a lasting customer relationship.

Irrespective of your business size, small gestures make all the difference. Customer feedback, polite support, instant solutions, free coupons as rewards are just a few simple ways of building intimacy with customers.

Be authentic

The idea behind being authentic is simple.

Don’t think of your customers as just potential leads and start treating them like people. Your customers are astute, they can easily sense traditional marketing methods based on how you interact with them. Instead, stand apart by being “less professional” and “more personal” with your customers.

Show them the human side of your business. Create your content strategy around authentic stories about your business and employees.

Be transparent. Unveil how your business operates to deliver the best services in town. Make them feel excited about your brand. Tell them about the challenges you face and how your employees work together to overcome them.

There are numerous ways in which you can develop personal relationships with your customers.

For example, If you are an e-commerce business, send a handwritten note to make your customers feel special. Make every delivery personalised.

Additionally, if a customer is dissatisfied with your service, call them and apologise instead of letting a machine do the same. Let your customers know you care.

How To Be Authentic

Tell a story

Everyone loves a good story. We all have been telling stories about our experiences, struggles, and cultures for generations now. Humans are wired to be drawn towards stories because they are effective, engaging and interactive. When a customer can relate to a story, you create an emotional connection.

Talk to your customers. Be vulnerable. Tell them the journey of your business struggles and challenges. Give your company a face that people can relate to and build a strong emotional connection with them—via stories. Wondering how?

A great way to do it is through testimonials and reviews.

Testimonials are the best way to foster trust. When a customer sees other people facing the same issues, and how your company solves their problems, they develop trust.

Put up reviews of customers on your website. It is important for them to know how your agents deliver instant solutions without wasting their time. Unfold stories about your CEO and employees to resonate with your existing and potential new customers.

Different Ways To Tell A Story

Interact with your customers

The COVID-19 pandemic has made interaction crucial more than ever. Ask your audience how they are doing. Interact with them in-person or through social media, but delve into conversations.

Put yourself in your customer’s shoes, ask questions that will help you understand what drives them better. Ask them if they are satisfied with your services, what problems they face, take feedback for customer support, delivery, communication, and understand their needs.

Don’t be afraid of criticism and focus on interacting with your customers.

Social media plays a significant role in understanding consumers. How people engage with your content, the things they like and dislike can give you an insight into your customer’s emotional needs.

Therefore, build a strong social media presence and engage consistently. Respond to the questions, complaints, and comments of your customers. Talk about issues that stir conversations among people. Use visuals and themes that your audience is drawn to.

customer interation

Have fun

Humour is the best way to build a connection with your audience. People relate to humour faster than paid advertisements. The added perk? It costs nothing.

The majority of businesses are notably serious—humour can steal the show for you. It creates a positive and refreshing impact on the customer, making your business more memorable and relatable.

You can incorporate humour in your content strategy, promote it via social media in the form of GIFs, memes, comments, etc. Play with industry trends, greet your customers in a warm and friendly tone, make them feel relaxed, etc., to forge loyal and emotional connections.

Conclusion

Emotional connection is the key to building loyal relationships with customers. By empathising with your clients, you can elevate your marketing and sales strategy.

As mentioned above, a customer who is emotionally invested in your brand is more likely to use your services and promote your business via word of mouth. Think about your customer’s emotions and connect with them today.

If you want to build emotional connections with your customers, in these tough times, contact us at 1888-859-0450 or send an email to [email protected].

If you're interested in improving your business communication solution

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Saurabh Sharma

Author

Saurabh is a content writer at Acefone. He is a fan of standup comedy, football, and Hindu mythology. He is fond of travelling to unexplored places, meeting new people, and having newer experiences that enrich his soul. Connect with him on Linkedin

Acefone’s Partnership Programme Is The Best Way To Boost Profits

Anshika Nagar

Author

Partnership

July 12, 2021

8 mins read eye

Table of content

When it comes to cloud communication and its potential, the sky is the limit. At Acefone, we tend to reach it expertly and often. Our cloud solutions come with unlimited advantages—but most importantly, they streamline and simplify communication.

Each solution is completely scalable, flexible and customisable.

In the past few years, cloud communications have seen a steep rise. Not surprising, given that they enable remote working, support omnichannel communication, remove infrastructural burdens, and offer a no-strings-attached, plug-and-play experience. Not to forget, they can be used across industries, by businesses of all sizes and types.

For instance, Acefone’s VoIP services enhance and elevate business communications in all avenues of application. With both internal and external communication capabilities, our cloud solutions can provide excellent customer service and enable deft collaboration between teams whether they use softphones or unified portals.

There’s no denying the profitability that comes with investing in the Cloud. And, so, with all this in mind, Acefone is proud to announce its Partnership Programme.

Acefone Partnership Programme

Our partnership programme creates the perfect platform for businesses to grow and foster long-term business relationships, maximise earnings and increase customer retention. The fact that you get all this with a steady revenue model is a definite plus.

Become a reseller

As a reseller, our partners can leverage great income opportunities by selling Acefone to their customers. They get an inventory of solutions that can be sold to all kinds of small, medium and enterprise-level businesses, and earn lucrative commissions for every renewal and upsell.

Over the course of the journey, you’ll realise that we stay with you every step of the way. We aid you in all your endeavours as well. An exclusive account manager ensures smooth functioning, regular feedback sessions and offers support 24x7x365. Additionally, partners have access to a wide variety of sales tools, marketing collaterals and efficient service delivery.

Become an affiliate

Our affiliate or referral programme strips everything down to the basics and adds the finishing touch of an instant, steady income flow. Under this programme, our partners need only sign up, bring in leads and earn rewards. The rest, we’ll handle. No hard-selling involved!

The benefits are endless

The Acefone Partnership Programme is designed to bring in results that help our partners expand their operations and add quality products to their portfolios. What sets us apart, however, are the benefits our partners get to enjoy.

Minimal efforts with high profits

Our partners get to buy our products at a heavily discounted rate and then resell them at a significant profit margin. Our cloud services come with instant set-up and superlative offerings, ensuring a high customer retention rate. This means customers are likely to renew their services again and again.

Selling is easy

When it comes to cloud solutions, one never has to worry about them going obsolete. Our cloud phone system and VoIP solutions have industry-wide utility and zero restrictions when it comes to customisation and scalability. When everything is so simple, selling is certainly not an issue.

24x7x365 partner support

Under the Acefone Partnership Programme, you are our top priority. With an exclusive account manager at the helm of all your endeavours, we can easily ensure a low turnaround time and unwavering support in all that you do. Add to this 24x7x365 availability, and you’ve got yourself a winner.

Sales-focused

Acefone offers logistical management, provisioning and high-level customer support. While we take care of all this, you do what you do best: focus on sales without any distractions.

Multitude of collaterals

From the very beginning, our partners get access to a wide range of sales and marketing collateral. It starts with detailed demonstrations, guides and training sessions. And continues with sales pitches, dedicated support and joint campaign planning.

Top-of-the-line products

Acefone’s promises quality, robust products. Our cloud solutions are easy to deploy and use, have enterprise-grade security standards, and are entirely flexible. When you resell our products, there are no hiccups.

Advantages that set you up for success

We work with our partners round-the-clock, offering 360-degree support and end-to-end assistance. While there are numerous ways we achieve this, here are some of our favourites:

Advantages Of Becoming Acefone's Partner

Battle cards

We arm you with everything you need to face the sales battle. Dramatic? We think not. Think of our sales battle cards as cheat sheets for all our products. All the important information is right there for your perusal—product features, use cases, benefits, and FAQs. There’s more still, these cards will help you figure pricing negotiations and how to make attractive pricing bundles too.

Call talk track

What if we told you that we have a detailed checklist that can help you meet your sales targets every time? Our partners are happy to get access to our call talk track that operates like an indexed sales pitch. Be it probing, solution design, pitching, negotiation or closure, the talk track offers relevant insights on all fronts, pushing your sales process forward.

Exclusive account managers

As a partner, you get paired with an exclusive account manager who is dedicated to your success. They’ll help you with query resolutions, aid in collaterals, help you finalise deals and even set up training sessions.

Feedback sessions

Monthly feedback sessions facilitate the two-way communication needed for a successful partnership. We’ll simply get on a call to discuss analytical reports and some important metrics that will help you define your business strategies better.

And we have so much more up our sleeves. Partners also get:

> Ready-to-use sales presentations

> Dedicated support staff

> Exclusive sales workshops

> Sales training manuals

> Marketing workshops

> Easy-to-implement marketing campaigns

> Post-sales engineering coaching on first five deals

> Minimum turnaround time for queries

> Software demos

Ready to be our partner?

Whether you join as a reseller or an affiliate, the Acefone Partnership Programme opens many opportunities for increased engagement, growth and prosperity.

Here comes the best part: our programme is open to a variety of business profiles so everyone can benefit. And, signing up is just as easy. All you have to do is fill our form and wait for us to contact you.

Learn more about the Acefone Partnership Programme and join today.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Anshika Nagar

Author

Anshika Nagar is the assistant content editor at Acefone. She enjoys interacting with different forms of media and loves to write about tech, travel and lifestyle. When not working, you will find her reading and binge-watching tv shows. Connect with her on Linkedin