Page 18 – Blog

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Everything You Need to Know About IVR: Definition, Working, Benefits and Limitations with Examples

In today’s digital age, IVR (Interactive Voice Response) system with modernized calling technology has become vital in developing and advancing businesses across different platforms. Not only it allows callers to resolve issues with self-service options, but it also saves up on the company’s precious resources like time and money. However, riddled with limitations, a poorly designed […]

Debunking VoIP Myths and Misconceptions

Voice over Internet Protocol (VoIP) has transformed the way businesses interact with their customers. The interactions have become seamless and more convenient for both consumers and service providers. And with features like call recording, monitoring, call redirection, etc., you not only enhance your business communications but also boost productivity. In layman terms, VoIP is an […]

Why Millenials are Rapidly Adopting Cloud Technology

We regularly come across terms like baby boomers, Gen Z, and millennials in multiple conversations about ‘generational gaps’ and the tech-savviness of millennials are often one of the points of discussion. For the uninitiated, millennial refers to anyone who was born between 1980 and 2000, effectively putting them in the age bracket of 21-41 currently. […]

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How Adding Click-To-Call with a CRM Integration can Elevate your Customer Journey

Integration is the heart of every business. All your systems and technologies must work together like a well-oiled machine in a modern enterprise. However, that’s not always the case. The most common problem that employees face when analysing customer data is that it’s scattered and hardly present in a single place. Integrating CRM (customer relationship […]

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Understanding Parallel Ringing: Definition, Benefits and Working

As the name suggests, parallel ringing or simultaneous ringing enables business call centers to automatically redirect incoming calls to all contact center agents. In simpler terms, it sends calls to every available agent and has the fastest one answer. Essentially, parallel ringing allows brands to respond to their customers and prospective callers at a much […]

Get Your Customer Support Holiday-Ready and Amp Up Your Customer Service

All businesses know the importance of customer support and try to do what it takes to delight their customers. It is, after all, prudent to see customer service as an opportunity rather than just a cost. They see this from the prism of happier customers who will continue to remain loyal and will likely become […]

Top 5 Practices to Offer Better Self Service Technology

Self Service Technology or SSTs are service interfaces that a customer can use without the help of an operator. An ATM (Automated Teller Machine) was the first self-service technology introduced to us. It replaced the people who usually dispense money at banks or help us check our account balance. In fact, the self-service technology market […]

7 Steps to Boost Productivity in Hybrid Work Environment

The CoVID-19 pandemic has impacted almost every human on our planet in some form or the other. With lockdowns imposed all around the globe and social distancing norms in place, people began working from home and remote work became the norm. Now, with the influx of vaccines, some employees have started returning to offices while […]

DDoS Attacks: What are They and How to Secure your Systems Against One

In the world of cybercrime, targeting of businesses is commonplace. It is not just large businesses that are threatened by such attacks. Unfortunately, whether an organisation is big or small, the vulnerability exists. And it is important to be cognizant of disruptions that such attacks can bring about. This is certainly an important topic for […]

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Enhance Post Purchase Experiences for Customers with Automated Emails and Calls

After a customer makes a successful purchase, you might think that the job is done. However, this isn’t the case! If you don’t offer any post-purchase service, you could be at risk of losing a potentially loyal customer. Some customers may also be dissatisfied with the care they receive after the sale, making them return […]