Page 29 – Blog

Unified Communication In The Retail Market: Case Studies

The retail industry was one of the worst-hit during the COVID-19 pandemic. With stringent social distancing and lockdown regulations, brick-and-mortar stores were struggling to equip themselves for such a huge transition––going contactless. Several retailers have been focusing on maintaining an online presence. However, solely depending on one medium of communication is a challenge. Retailers need […]

how npo can benefit from cloud telephony

How Not-for-Profit Organisations can Benefit from Cloud Telephony?

Not-for-profit organisations often take part in a range of activities, dealing with lots of different customer bases—from businesses to supporting people in the community. Therefore, it is important that they have a strong and reliable communication system. Of course, the cost is a big factor for NPOs since they aim to use as much of […]

easter offers for customers with cloud communications

6 Egg-cellent Ways To Promote Easter Using The Cloud

Festivals play an important role in bringing together customers and building strong relationships. Seasonal marketing, an umbrella term used to describe this endeavour, attracts consumers and boosts business sales. One can easily say, holidays and celebrations are always great motivators to spend more. And most businesses will leave no stone unturned to grab attention. According […]

5 ways predictive analytics is improving customer experiences

5 Ways Transcript Analytics on Voice Calls can Enhance Contact Center Operations

Happy customers are the mainstay of success for all types of businesses. All one needs to do is understand their expectations and be proactive. Listen closely to look for opportunities and pay attention to everything a customer says. Thankfully, gathering loads of insights with your contact center operations is not a tough task at all, […]

ucaas can turn remote workforce to long term customer success

6 Ways UCaaS Can Transform your Remote Workforce for Long Term Success

According to the Office for National Statistics, almost 1.7 million people in the UK work from home. This amounts to approximately 5% of the 32.6 million working population. The report also states that 8.7 million people have worked from home at some point in time. Though several companies are still getting accustomed to the shift […]

Integrations You Can Use To Make Video Conferencing Better

Video conferencing has become the norm during the COVID-19 pandemic. However, many of us have suffered through poor quality video calls, people arriving late due to glitches in accessing the meeting, etc. These headaches are all too familiar in the business world and are particularly difficult when you are in a video conference with people […]

How Remote Employees Can Ensure Better Cloud Security?

The COVID-19 pandemic led many businesses to transition to the cloud. Though some companies preferred a hybrid working model, maintaining an exclusively remote ecosystem has become mandatory since the pandemic. Cloud communications solution is the first source of support any business can turn to when considering remote work. This communication system comes with a myriad […]

handling logistic challenges with ucaas and ccaas

Distributing the COVID-19 Vaccine: Handling Logistic Challenges with CCaaS and UCaaS

Currently, we are witnessing one of the greatest logistical challenges of our time—the distribution of the COVID-19 vaccine across the globe. While the prospect of an effective vaccine brings with it a lot of excitement and hope, the reality is that distribution companies have quite a lot of roadblocks to overcome. Businesses are taking different […]

Give Your Start-up a Cloud-Empowered Boost In A Disrupted World Economy

Technology has helped companies expand successfully despite facing several challenges—even more so for start-ups. The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way. Therefore, you need to […]

how relevant is video communication in post covid19 world

How Relevant Is Video Communication In The Post-COVID-19 World. Is It Here To Stay Even After People Go Back To The Office?

2020 is over but some of the challenges that the year brought with itself still loom over us. The pandemic severely impacted several organisations. While some continue to overcome the setback, some were even forced to shut shop. With new norms like social distancing and contactless transactions, organisations world over have been looking for effective […]