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Voice Broadcasting: Definition and Benefits

While running a marketing campaign, businesses need to reach…
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Here is Why Unified Communication Important Today

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A good customer service does increase the sales of a business.…
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Top 10 Reasons Why Your Business Needs An Inbound Call Centre

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If you run a business, prioritizing your customers above everything…
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8 Qualities of a Highly Efficient Call Centre Agent

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Update: This article was recently updated to provide accurate…
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UCaaS: New Buzz in Business Communication

Gone are the days when desk phones and telephony tools were the…
What is IVR Number

How Different Industries Are Using IVR Solution

Do you have to communicate with customers and answer the same…
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Will Chatbots Replace IVR?

Customers these days are greatly inclined towards self-service…
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How to Safeguard Your Business Transactions Using OTP Service?

According to the 2017 Data Breach Investigations Report released…
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Things You Need to Know Before You Switch to Cloud Telephony

Introduction With the rapid changes in technology these days,…
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Points to Keep in Mind Before Choosing Your Business Phone Number

In the past few years, tablets and smartphones have turned into…
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14 Call Center Metrics to Measure Your Customer Satisfaction

Call center managers have to take a lot of critical decisions…
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All About Toll-Free Numbers

Most of the businesses these days depend upon communication as…
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Beginner’s Guide to IVR

Irrespective of your organizations size and the industry, Interactive…
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5 Ways to Get Customers to Pick Your Calls

As the famous saying goes, Conversations lead to Conversions This…
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Transactional or Promotional SMS: What Does Your Business Need?

According to a report released by Dynmark International, the…