Page 34 – Blog

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax of the story, you need to connect with demand as well. That’s where customer experience comes in. In a saturated market, the connection you […]

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]

social media channels for customer service

A 2021 Guide to Winning at Social Media Customer Service

Back in the day, customer service began with exchanging messages through posts. Then came telephones––users could contact the companies at specified working hours to get their issues resolved. Later, this era of telephones was overtaken by the Internet. Email communication was considered fast and cost-effective. Fast forward to today—social media channels rule the customer service […]

Some Fantastic Tips to Win Customers During Outbound Calls

Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always receptive to outbound sales calls. However, there are ways to ease the customer’s reservations and turn a cold call into a productive conversation! To some […]

6 Reasons Why You Need Free Phone Numbers For Marketing Campaigns

Effective and out of the box marketing can help businesses build a strong brand image and reach out to a larger number of customers. Businesses, both established and new, strive to create a great brand image and make consistent marketing efforts to establish their growing presence in the business world. Customers may not recognise your […]

Why Cloud Services Are The Backbone of The ITES Industry?

A typical IT environment demands servers, hardware, licenses, and software installation. Acquiring and maintaining these can be a tedious process that requires a sizable amount of funds, along with extended deployment cycles. The emergence of cloud services has freed the IT/ITES industry from these herculean tasks. Cloud services enable businesses to virtualise IT systems and […]

How Customisable Pricing Plans Are A Plus in a UCaaS Solution?

Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working in a remote environment, it has become cardinal to explore mediums that ensure unified and streamlined communication across a distributed working setup. Though fully-established organisations have the luxury of opting […]

How Long Hold Time is Costing Your Business

Time is money. However, many organizations fail to realize this when it comes to the time of their clients. There is no surer way of sending your customers packing away than constantly putting them on hold. Clients might ignore a little faulty service from time to time but they never ever forget that one time […]

Break Away From Annoying IVRs—Follow This List of Do’s and Don’ts

The hard truth about Interactive Voice Response (IVR) systems is that customers do not prefer them. Sometimes, all a caller wants is to speak to an agent and get their doubts solved pronto. Though businesses incorporate an IVR system intending to cut down on call centre costs, they end up earning frustrated clients––so much so, […]

How Cloud Communications Have Helped The Government Navigate COVID-19

As we get ready to leave behind 2020 and step into the new year, we can sit back and recap how things went—and how they’re likely to continue for at least a while in the future. Businesses suffered, social lives went on a neverending pause––everything was shrouded in uncertainty. And this holds true for governments […]