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What is Number Masking ?

India is home to more than 3000 new businesses, third biggest…
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Six Ways to Combat Fraudulent Activities with SMS Verification

It is no news that online messaging platforms have hijacked the…
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Do’s and Don’ts of Interactive Voice Response

According to Reuters.com, The Interactive Voice Response Market…
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10 Ways to Promote Your Business Toll-free Number

A toll-free number is not only a strong medium of communication…
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Top 6 Best Call Routing Strategies for Your Business

Call routing is an efficient way to handle incoming calls and…
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What is IVR Blasting?

IVR blasting refers to a combination of IVR service and call…
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Follow these Tips to Create Highly Engaging IVR Surveys

IVR surveys are designed to receive feedback on the working of…
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Missed Call Service: A Boon for the Banking Industry in 2021

Do you remember how a passbook used to be the only way to check…
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Interactive Voice Response: 8 Ways It Benefits Every Call Centre

Ever wonder how an enterprise manages a haystack of calls, while…
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Toll-Free Solution: An Asset for Healthcare Industry

When visiting a hospital or a clinic, one is bound to think over…
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Brand Your Business with Toll Free Number

With any business, branding is a major factor for success. Because…
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Why Your Call Centre Should Have Low Average Speed of Answer

A call centre’s success is dependent entirely on what quality…
Auto Attendant or IVR Which Option to Choose and Why

Auto Attendant vs IVR: Which Solution to Choose and Why?

Having the right telephony phone system is imperative for running…
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10 Points to Add in Your Checklist While Testing IVR – Part 2

In part 1 (10 Points to Add in Your Checklist While Testing IVR),…
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10 Points to Add in Your Checklist While Testing IVR – Part 1

Interactive Voice Response (IVR) is getting widely adopted by…