Page 37 – Blog

post pandemic world with inbound call centre

Reimagining The Post-Pandemic World With An Inbound Call Centre Software

The pandemic has pushed businesses into a tough fight for survival. In a scenario that includes challenges like maintaining minimum to zero contact, organisations have been finding it difficult to keep their business up and running. Though several organisations have switched over to a remote working environment, there are a few sectors where businesses are […]

Bulk SMS and Their Vital Role in Ensuring Business Continuity

While some may assume that SMS is dead, it’s still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still the easiest and the most cost-effective tool for businesses to connect with their customers personally. There is no doubt that social media, print, and web […]

Omnichannel Communication Is Booming, Here’s Why

The modern market is incredibly diverse. From young people who prefer social media and texts, to older people who might be more comfortable with calling and emails, you need to attract and enable all demographics to communicate with you. And you guessed it—establishing an omnichannel presence is just the way to do that. Omnichannel communication […]

Here’s How To Supercharge Your Business With A Vanity Number

The biggest challenge that brands face today is standing out from the crowd. This is owing to the fact that a lot of businesses compete in the same sector or product space. Thus, getting noticed by a customer, especially a potential one, keeps branding agencies and marketing managers on their toes. The struggle doesn’t end […]

evaluate and improve your call centre services

4 Key Points To Use As Reference To Evaluate And Improve Your Contact Center Services

No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer might not have such a haunting experience when the business they are reaching out to uses contact center solutions. The line “let me […]

Tips To Reduce Abandoned Calls In Your Call Centre

When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative impact. A higher rate of abandoned calls means a greater number of dissatisfied customers. The rate of abandoned calls is an important performance indicator, […]

7 Guaranteed Tips To Improve Operational Efficiency In Your Call Centre

Customers are the priority for every business. Therefore, call centers—the first point of contact between your company and consumers—are an integral part of business operations. Increased productivity and reduced operational costs in the contact center depend on the work efficiency of representatives. However, it is only natural for agents to make mistakes sometimes that may […]

leadership-during-crisis-for-a-thriving-business.

Leadership During Crisis: How to Sustain a Thriving Businesses

While it’s relatively easy to lead well in smooth sailing periods, the true test of leadership arises in trying times. How an individual reacts to ‘do or die’ situations determines their credentials as the head. In fact, a report by Infopro Learning states that 83% of organizations feel it is important to develop leaders at all levels. […]

drive business operations with videobots

Learn To Drive Your Business Operations With Videobots

Chatbots have brought about a revolution in the customer service arena. As proven in a study by SmallBizBenius, “37% of people use a customer service bot to get a quick answer in emergencies.” That’s around 2 in 5 businesses, with many firms adopting it as we speak. Chatbots are a great example of how technology […]

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand impacts their purchasing decisions. And happy customers are likely to become returning shoppers and build a strong image for your brand. Needless to say, providing great customer service […]