Page 40 – Blog

6 Ways Your Business can Optimize Call Centers using Auto Dialer Systems

Nowadays, customers connect and interact with businesses through multiple customer service channels – telephone calls, voice chats, live chats, emails, text messages/SMS, social media, online discussion forums, and mobile apps. But a large percentage of customers still access customer services by telephone. Hence, it becomes essential for enterprises to optimize their inbound and outbound call […]

5 Tips To Retain Customers During A Global Crisis

Let’s begin with an example: Suppose there is a bucket with several holes in its base and walls. A hose is put into the bucket to fill it with water. Since the bucket has holes, the water will leak. Here, the water going into the bucket represents new customers that are acquired by a brand. […]

VoIP versus UCaaS: The Ultimate Breakdown

Modern businesses require modern business phone service. That’s why companies these days search high and low to find the perfect service to fit their needs. If you’re one of these organisations, you’ve indubitably come across different terms like VoIP and UCaaS; both are praised for their high-benefit, low-cost nature. So how do you make the […]

What Is GDPR And How Does It Affect Call Centers?

What Does GDPR Stand For? GDPR stands for General Data Protection Regulation. It is a new legislation introduced by the European Union that requires businesses to protect the personal data and privacy of European Union citizens throughout the world. Its objective is to integrate the flow of data between all member states and strengthen the […]

Bringing IPL Home With Cloud Communication

Bringing The IPL Home With Cloud Communications

Bated breaths. Cheering crowds. The thrill of a sixer. The disbelief of a wicket. Nothing beats the madness cricket brings out in us, and no other franchise league has been able to capture the young spirit of sport the way the IPL has. According to the Broadcasters Audience Research Board (BARB), the IPL’s viewership has […]

Here’s How To Leverage SIP Trunks For Your Business

Businesses generally tend to use a conventional telecom set up to meet their communication needs. They use a classic Public Switched Telephone Network (PSTN), which is a circuit switch network requiring physical connections between two nodes for a call to connect. This is incredibly archaic and is thrusting most modern organisations towards SIP trunking because […]

Why You Need Business Phone Number To Turbocharge Your Business

Here’s Why You Need A Free Phone Number To Turbocharge Your Business

We live in such a paradoxical world. It has never been easier for brands to get discovered, for brands to advertise, market, get themselves out there, and simply get some conversation going. However, the easier the branding has become, the more difficult it is to get sales out of all this exposure. A free phone […]

Future Proof Your Business With Cloud Communication

This Isn’t The Last Pandemic, Futureproof Your Business Using Cloud Communication

Change doesn’t knock on the door, it barges in. This COVID-19 pandemic has clearly illustrated the need for businesses to prepare ahead for all unforeseen disasters. The challenge for most businesses is this—nobody can afford such massive upheavals every few years or so. How do you ensure that you are fully prepared for the next […]

Do More With Acefone’s Cloud Phone System: Here’s How

The way we do business is changing. Gone are the days when staff members were expected to remain rooted to their desks in the office, cold calling; now clients and employees often work flexibly, while being on the move. COVID-19 has played an integral role in the migration to a flexible work environment. To survive […]

Will AI Be The Face Of Future Customer Experience?

If your business journey is a train ride, then the customers are the engineers of the control room. They can keep you on track or derail your way off-course. And all of this depends on the quality of your support service. A seamless experience leads to happy consumers, sure. But more importantly, it leads to […]