What are VoIP Phone Services? How Does VoIP Work and It’s Common Problems

Ritwik Raj

Author

Voice - VoIP

May 17, 2024

6 mins read eye

Table of content

The world’s first Telecommunication agency came into existence on May 17th. Since then, this date has been celebrated as World Telecommunication & Information Society Day (WTISD). It marks the foundation for the idea of a more connected world.

Many technological enhancements have been made to achieve this objective, and VoIP is the latest on the list. VoIP has deeply grown into the global market, assisting businesses from every industry.

Thousands of companies today have invested in VoIP phone services for high-quality communication within their teams and with customers. Yet many still lack familiarity with VoIP technology.

To those wondering “What is a VoIP Phone Service and how does it work?”, this blog is for you.

What is VoIP Phone Service?

VoIP Phone services are internet-based communication services that allow you to make and receive phone calls without using traditional phone lines. Based on the Voice over Internet Protocol (VoIP) technology, they offer five times the features, flexibility, and scalability at a fractional cost of traditional phone services.

It’s not surprising to find that industries all around the world are switching over to VoIP. It uses a wider frequency range for data transmission, giving VoIP calls superior quality than traditional calls. You can make calls from any device (desktops, laptops, and tablets) as long as it has an internet connection.

Check it out: What is a VoIP Phone System?

How do VoIP phone systems work?

Business people looking at how VoIP works on tablet — Team of business man and business woman discussing how VoIP works

To get a strong understanding of how VoIP phone system work, let’s look at an example.

Imagine calling your mother using a VoIP application. In that process, your voice goes through the following phases:

Step 1: The Microphone captures your voice

Step 2: ADC chops it into small data packets.

Step 3: The data packets are compressed for faster travel.

Step 4: The data packets travel over the Internet using IP.

Step 5: The DAC at your mother’s end deciphers the data packets back into electrical signals.

Step 6: Your mother’s phone speaker converts those signals into your voice.

We’re now going to dissect this process further to ensure you are fully aware of the intricacies of VoIP phone systems.

Step 1: Voice Capturing

Your voice acts as an analogue wave, moving from your mic to the speaker on the other end. Before it reaches the other end, the VoIP phone’s mic converts them into electrical signals.

Step 2: Breaking Your Voice

The electrical signals are long linear waves, which the Analog-to-digital converter (ADC) chops into data packets. Each packet consists of a chunk of your voice information.

Step 3: Compressing Data Packets

In the third stage, VoIP shrinks the data packets, making them tiny and fast to travel across the Internet at a higher speed.

Step 4: Transmitting Data

Using Internet protocol, tiny data packets containing your voice signals travel the Internet alongside emails and other data. These data packets travel at high speed, reaching the recipient faster than regular phone signals.

Step 5: Decoding the Message

Once the packets reach the receiving end, the ADC converts them back to electrical signals. The speaker then converts these signals back into sound signals, playing your voice for the recipient.

Bonus Fact

Throughout their journey, the data packets containing your voice signals undergo a quality control check. If they are found lost or damaged, the error correction codes rectify them to ensure you get high-quality voice signals.

VoIP Phone vs Landlines- Which is better for your business?

In the modern world, VoIP phone systems are a better business option than traditional landline systems. From setting up to making calls, VoIP phone services are easier to maintain and operate. We have laid out the distinctions between the two for your clarity:

VoIP vs Landline Comparison List

Common VoIP Challenges Businesses Might Face

Despite providing its users with several advantages and comforts, VoIP can occasionally encounter challenges. If you’re planning to get a VoIP phone system for your business, you must familiarize yourself with the common challenges and learn how to fix them.

Call Quality Issues

The call quality of any VoIP call relies on your broadband and internet service provider. To experience high-quality conversations, you must have a stable and high-speed internet connection. Low bandwidth and unstable internet connections can lead to poor call quality, dropped calls, noise and latency issues.

Security Concerns

VoIP phone systems are often victims of cyber threats such as eavesdropping, toll fraud, and denial-of-service attacks. Therefore, fortifying your VoIP services becomes a crucial step to safeguard your business information. To achieve this, look for VoIP providers with multi-layered network firewalls and data encryption to filter the VoIP traffic.

Dropped calls

A call drop during a critical business call can be devastating for anyone. Dropped calls are one of the most common challenges VoIP users face. Enterprises with large call volumes are prone to experiencing such issues quite often. To avoid this, Unitedworld Telecom recommends ensuring that your VoIP phone system and all the hardware involved are up to date with the current version.

Echo/feedback

Feedback or an echo during a VoIP call is yet another common VoIP phone system issue that is caused by network latency or bandwidth issues. Any network instability can cause the voice on an active call to echo over the other person’s end. Avoid using wireless or multiple speakerphones to prevent your voice from travelling through additional disruptions. Test the headset and internet connection being used for VoIP calling.

Phone Not Ringing on Call

Are you missing calls from customers and team members because your VoIP phone doesn’t ring? It is straightforward: Your calls are forwarded to voicemail instead of ringing the assigned user. This VoIP problem has an easy fix. You must ensure your devices are registered on your VoIP phone system and by the VoIP service provider. Lastly, remember to check whether the devices are on DND and follow the defined call forwarding settings.

Learn more about Common VoIP Problems & How to Fix Them here.

Takeaway

Today, we celebrate World Telecommunication and Information Society Day and the advancements bringing our world closer together. VoIP phone services are a key example of technological advancement, offering global businesses a powerful alternative to traditional landlines. VoIP’s cost-effective, feature-rich, and flexible nature allows calls from anywhere with an internet connection.

With this blog, we aim to teach you how VoIP works and address some common challenges that businesses might face. Our goal is to empower you to embrace the future of communication with VoIP.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

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Ritwik Raj

Author

Ritwik is a fitness enthusiast with a bachelor’s degree in computer applications. He discovered his passion for storytelling while writing articles for his fitness blog. After which, he decided to switch to full-time writing, exploring his capabilities as a professional writer. He is now practicing his skills as a senior content writer at Acefone Software pvt ltd. to bring words to life.

Top 5 VoIP for Remote Workers in 2025

Ritwik Raj

Author

Voice - VoIP

May 16, 2024

8 mins read eye

Table of content

The onset of Voice over Internet Protocol (VoIP) technology in the modern world opened many doors of opportunities for businesses. VoIP has enabled firms to simplify communication because of its virtual nature and zero reliability on hardwired phone lines.

VoIP ensures consistent internal and external communication with HD calls, flexibility, and a plethora of telephony features at your disposal. Such functionalities make it suitable for empowering remote teams. VoIP enables them to operate effortlessly with affordable and best cost-to-value options.

If your business operates remotely, you need a VoIP service provider that smooths your operations and prevents your teams from getting overwhelmed. To help you select the perfect VoIP companion for your remote teams, we’ll look at some of the best affordable VoIP services available.

What is VoIP and how does it work?

VoIP telephony is a form of communication that utilizes internet connections instead of traditional PSTN phone lines. It transforms your regular voice calls into tiny data packets that travel over the internet and are translated back to voice signals on the other end.

This leads to crystal-clear calls, device flexibility, and a plethora of features like video conferencing and instant messaging—all at an affordable price. With VoIP, your remote teams stay connected and collaborative, delivering uninterrupted communication and a better user experience.

To learn more about VoIP, read this blog: What is a VoIP phone system?

Is VoIP better than Landline for remote workers?

VoIP is considered a better-suited companion for most businesses than landlines, especially those with remote teams. Here’s how VoIP empowers them:

Features such as video conferencing, media file sharing, and instant messaging allow remote teams to collaborate efficiently from distant locations.
Teams can stay connected and attend calls anytime, anywhere. It minimizes connection disruptions and keeps operations running smoothly.
Small and mid-sized businesses can save expenses on long-distance calls and expensive hardware and better allocate their resources to core operations.

Best VoIP Phone Systems for Remote workers

voip for remote workers

1. Acefone

Acefone offers exceptional VoIP phone systems for remote workers, allowing you to upgrade your communication operations. You get pay-as-you-go plans, giving you the flexibility to scale your VoIP services as your business grows. Acefone offers VoIP systems, contact center solutions, virtual phone numbers, 65+ customizable features, and several CRM and API integrations.

With Acefone, you get a dedicated customizable dashboard and support for all devices, allowing your team to connect from anywhere. Acefone’s seamless VoIP services ensure uninterrupted calls, 24×7 assistance, and 99.99% guaranteed uptime for your business’s continuity.

Offerings:

Acefone offers a limited Voip free trial offer on all plans to test their VoIP services before committing. Basic plans start at $14.99 and include unlimited domestic calling, 1 US local number/ user, free multi-level IVR, telephony features, integrations, and volume, as well as annual discounts.

2. Vonage

Vonage provides VoIP for remote workers to both business and residential categories. It combines voice, messaging, and video communication into one platform; however, it is popular for its video collaboration tool, which converts voice, SMS, and team messages into video meetings with a button.

Regardless of the plan you choose, Vonage gives you access to a dedicated administrative portal equipped with third-party integrations, VoIP-based features, reports, and analytics. Users can use Vonage’s calling features across all their plans. They also offer volume discounts for 1000+ user accounts.

Offerings:

With standard plans starting at $19.99, Vonage provides its users unlimited SMSs, calls, team messaging, and mobile and desktop app support.

3. Nextiva

Nextiva provides versatile VoIP for remote workers with annual discounts, making the initial investment for SMBs affordable. Nextiva offers some of the most comprehensive call analytics at such affordable plans.

Nextiva is a key provider of toll-free calling, with 1500 minutes included in its Essential plans. Users also get access to its softphone apps, ideal for remote working teams. Even though it provides affordable plans, some features that VoIP providers offer by default are only available at Nextiva’s superior pricing packages.

Offerings:

Nextiva’s basic plan, beginning at $18.95, gives you access to basic features such as unlimited voice and video calling, voicemail, virtual numbers, and internet faxing. They also have a 7-day free trial available.

4. Zoom

Zoom is one of the most popular calling/ conferencing applications. Surprisingly, very few people know that Zoom also offers VoIP for remote workers.

Zoom Phone, the VoIP service provider, offers cost-effective plans with crystal-clear audio and device compatibility. While features like internet faxing and call recording are payable add-ons, Zoom Phone suits remote teams already using Zoom. You and your team members can swiftly switch between video and voice calls without disconnecting and share media files simultaneously.

Offerings:

Basic plans begin at $15.00, offering you US & Canada Numbers and limited domestic and international calling. Zoom Phone also has a mobile application in place for users on the go to maintain business continuity and seamless communication.

5. MightyCall

Like the other VoIP services in this list, MightyCall provides phone system for remote workers to ease communication for small and medium-sized businesses. It offers remote access to 30+ features and many CRM integrations, giving new VoIP users a smooth transition to newer technology.

MightyCall’s VoIP solutions specialize in customer services. They offer VoIP phone system, virtual numbers and features like call recording, live call monitoring, voicemail to email and numerous automations.

Offerings:

MightyCall’s basic plans start at $15 with unlimited calling, messaging, access to APIs and integrations, and business phone numbers.

How to choose the best VoIP for remote workers

To ensure you’re making the right decision for your business, we have collated a list of factors to consider before choosing a VoIP service provider.

Seamless Collaboration: Look for features such as softphone compatibility, video conferencing, instant messaging, and call forwarding/transfer. These VoIP features ensure your remote team stays connected and productive.
Pricing: Narrow down services offering flexible plans that can adjust with your team’s size. Pay-as-you-go options are ideal for growing teams, while larger teams can benefit the most from volume discounts.
Ease of Use: A user-friendly interface and dashboard are vital elements for your business’s smooth adoption. VoIP providers like Acefone, Nextiva, and Zoom Phone ensure that professionals from non-technical backgrounds can effortlessly use VoIP solutions.
Data Security: Data security and end-to-end encryption are critical for protecting your business’s sensitive communication information.

Revisit our five best VoIP service recommendations mentioned earlier and analyze your team’s size, communication requirements, and cost allocation available. Look for personalized demos and free trials to test the VoIP Phone service and filter the providers with the best cost-to-value ratio.

You must also factor in additional features such as international calling rates, call recording capabilities, and integrations with project management tools specific to your industry.

Takeaway

VoIP technology is a game changer for upcoming and remote teams. It enables your business to leverage crystal-clear calls, flexible pricing, advanced telephony features, and more for smoother communication. With this list of the five best VoIP services affordable for remote teams, we hope you get all the information you need to finalize a VoIP service provider.

FAQs

Most VoIP services like Acefone, Nextiva, Zoom, and more offer US local phone numbers with their VoIP plans while signing up. They allow you to pick a number with specific area codes of your preference.

Some of the business types that use VoIP services the most are

Remote Teams: Helping remote workers engage customers calls using any internet-connected device.
Virtual Offices: Businesses without physical offices can set up a digital presence using VoIP services.
Startups and SMBs: VoIP offers scalable plans as compared to traditional phone systems, ideal for growing businesses.
Customer-Facing Businesses: Companies dealing with customers on the front end can utilize VoIP’s integration with CRM systems and features like call recording and analytics, valuable for sales and support teams.

VoIP has developed a strong grasp on the global market and is continuing to grow. Some of the upcoming trends that we can except soon can be AI-powered features, better security, smoother collaboration tools, and integration.

The VoIP services mentioned earlier can be considered some of the top alternatives for RingCentral. Especially Acefone, known for its simplified VoIP phone system, advanced calling features, detailed reporting and 24×7 customer assistance.

To get your hands on a VoIP system for your remote business, you can get in touch with our experts by submitting your details in the form given below. We aim to help you take your business through a digital revolution and simplify operations simultaneously.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Ritwik Raj

Author

What is BPO Contact Center? A Complete Guide

Ritwik Raj

Author

Contact Center

May 13, 2024

6 mins read eye

Table of content

The early 1990s marked the rise of BPO around the globe, with companies like Coca Cola and Kodak outsourcing their operations to third party entities.

Three decades later, the BPO industry has spread its branches wide across the global market. Modern companies outsource their operations to gain several advantages such as cost savings, scalability, access to expertise, better customer experience etc.

This blog focuses on BPO contact center , exploring how outsourcing your business’s operations can benefit you on various avenues.

BPO Contact Center

What is a BPO Contact Center?

Contact center software delegated for specific business functions are known as BPO call center. They offer front line communication services to businesses for operations like customer support, marketing and even learning and development. Unlike traditional in-house contact centers, BPO contact centers operate externally and independently, catering to multiple clients.

It’s also essential to understand the difference between BPO contact center and call centers. A call center focuses on handling calls, whereas a BPO contact center offers a broader range of services.

Such BPO contact centers offer a wide range of services like voice calls, email support, live chat, and social media services. By leveraging BPO call center equipped with advanced technology, you can ensure efficient and effective communication with your customers.

Benefits of BPO Contact Center for Your Business

Irrespective of the type of BPO contact center system you outsource your operations to, there are some common benefits across all industries.

1. Cost Effectiveness

Outsourcing operations to a BPO contact center can lead to significant cost savings for your business. By leveraging specialized expertise and talented professionals from different regions, contact centers can deliver high-quality services at lower costs.

2. Remote Work Friendly

BPO contact center employ skilled personnel with diverse expertise and skills. They also enable professionals to work from the comfort of their homes. This diversity enables businesses to access a broader range of expertise, specialized skills, and language capabilities.

3. Enhanced Scalability

One of the key upsides of outsourcing your business functions to BPO call center is scalability. These contact centers are equipped to handle high call volumes as well as fluctuations, allowing you to scale your business based on your requirements. You can do all that without making significant investments in infrastructure or new recruitment.

4. Focus on Core Business Activities

You can redirect resources and attention towards more strategic initiatives and ROI-centric activities by leveraging on business outsourcing. It enables you to drive innovation, improve core efficiency, and achieve long-term goals faster.

5. Enhanced Customer Experience

BPO contact centers are built to provide superior customer services. With professionals available 24/7, multilingual support, and tailored interactions, contact centers can help your business deliver exceptional customer experiences.

How to Choose the Right BPO Contact Center for Your Business

You must consider several factors when evaluating potential BPO contact centers for your business. One wrong choice can lead to cascading failure in the future:

1. Industry expertise

The first item on the list is relevant experience and expertise in your industry. Understanding your industry dynamics, customer preferences, and regulatory requirements is crucial for delivering tailored services that meet your specific needs.

2. Services offered

Evaluate the range of services the BPO contact center offers you. You must ensure the services align with your business requirements. Whether you need inbound support, sales outreach, technical assistance, or back-office functions, the contact center should be capable of meeting your needs effectively.

3. Technological Advancement

Evaluate the software and other solutions the BPO contact center relies upon to deliver their services. Observe their calling solution, CRM systems, analytical tools, servers, network firewall etc. A balanced technology bundle is essential for delivering seamless and efficient services. The solutions enable integration with your systems and providing real-time insights into customer interactions seamless.

4. Safety Measures

You must prioritize data security and privacy when choosing a BPO contact center. Ensure that the contact center has robust security protocols, compliance certifications, and failsafe measures to protect any leakage of sensitive information and mitigate the associated risks.

5. Cultural Alignment

Partnering with a BPO contact center whose values, work culture, and communication style align with your organization’s ethics is an added benefit. It makes collaboration between both entities smoother, fostering prompt communication, clear goal understanding and a harmonious partnership.

6. Pricing

Evaluate the pricing structures and service level agreements (SLAs) to ensure the contact center has adequate transparency and alignment with your budget constraints. Once you understand the contact center pricing model, look for any additional fees/ charges, to avoid unprecedented expenses.

Learn More: Omnichannel Contact Center

How to Outsource Operations to a BPO Contact Center

Outsourcing your operations to a BPO contact center can be strategically advantageous for your business. It helps streamline various processes, enhance customer services, and drive team efficiency. Also, about 93% of organizations have implemented or are planning cloud services for their BPO contact centers worldwide.

Here’s a step-by-step guide on how you can outsource your operations to a BPO contact center:

Step 1: Define Objective

You must define your business objectives before outsourcing the operations. Determine the specific functions you intend to outsource and why. You should also define the desired outcomes you aim to achieve with the collaboration.

Step 2: Evaluate Business Needs

Conduct a thorough evaluation of your operations, identifying areas that you need to outsource to the BPO contact center. Consider factors such as call volume (inbound & outbound), resource allotment, phone service infrastructure and service standards.

Step 3: Research Potential BPO Contact Centers

Research potential BPO contact center vendors based on the factors mentioned above. You must also consider paying office visits if they’re an onshore contact center, request proposals and gather references and reviews from their previous customers.

Step 4: Define Service Level Agreements (SLAs)

Lay out definite service level agreements with the potential BPO contact center vendors. Define the parameters for performance expectations, response time, and other key metrics that hold critical value to your business operations.

Step 5: Establish Communication Channels

Set up efficient communication channels and protocols between your business and the potential BPO contact center vendor. Assign a dedicated POC (point of contact) in your business to ensure smooth communication and valuable collaboration.

Step 6: Align Training and Resources

Plan and schedule learning sessions and required resources for the BPO contact center team to ensure clear understanding of your product/ services, brand values and service standards. Ensure that the delegated team gets access to the required tools, systems and knowledge base to enable seamless service delivery.

Step 7: Integrate Business Systems

Integrate your communication systems with the BPO contact center’s solutions. Successful integration facilitates effortless data transfer and workflow continuity.

Step 8: Review and Optimize

Once the BPO contact center is in place, review the operations and evaluate the performance frequently. Also conduct surveys to gather feedback from your customers to identify improvement areas on both ends (your business and contact center vendor).

Investing in BPO Contact Centers

We hope this blog post provides you with sufficient information about BPO contact centers. To put it in a nutshell, outsourcing operations to such contact centers gives you the opportunity to save costs on unwanted expenses and resources. You can shift your attention toward enhancing your core functions, ensuring your business flourishes better.

Collaborating with a BPO contact center can allow you to experience the mentioned benefits with minimal risks. To ensure that your BPO contact center performs well, you can check out our cloud contact center solution that was designed to make outsourcing an effortless process.

Book your demo call today.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

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Ritwik Raj

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6 Ways VOIP Business Phone System Saves Your Company Money

Ritwik Raj

Author

Voice - VoIP

May 10, 2024

5 mins read eye

Table of content

Ever crunched the numbers and wished there was a way to trim down those hefty communication expenses?

What if you could find a solution that not only saves you money but also enhances the way your business connects with customers and collaborators?

Enter the realm of VoIP business phone systems – a game-changing technology poised to revolutionize your bottom line.

Let’s delve into how this innovative solution could be the financial breakthrough your business has been searching for.

What is a VoIP Business Phone System?

Imagine your business as a well-oiled machine, with communication serving as its lifeblood. Now, meet the business VOIP solutions – the unsung hero orchestrating seamless connections and collaborations. Unlike traditional phone systems, VoIP solutions operate beyond physical constraints, tapping into the boundless realm of the internet.

It’s not merely a communication tool; it’s the cornerstone of your organization’s dynamic dialogue, fostering innovation and unity across all fronts.

A VoIP business phone system aka a hosted VoIP system is a communication software that carries the telephony system on the internet without any additional hardware.

How does VoIP work?

VoIP takes your regular voice calls and transforms them into tiny digital packages, moving across the internet at tremendous speed. Think of it as upgrading your vehicle from a carriage to a Formula-1 car. VoIP business services make conversations crystal clear and happen in a flash, without the limitations of old phone lines.

But VoIP solutions are more than just speedy voice calls. They free you from being glued to your desks, enabling you to be more productive and efficient. They empower users to take calls from anywhere with an internet connection, whether you’re at the office, on a business trip or working from your hammock (hey, no judgement!).

VoIP business systems keep you connected and ensure every message gets through, loud and clear.

Save Money

6 Ways VoIP Business System Increases Your Savings

Here’s a deep dive into how VoIP empowers businesses to become profit powerhouses:

Slashing Expenses

Traditional phone systems come with hefty upfront costs for hardware, installation fees, and maintenance. VoIP business phone systems eliminate these expenses altogether. With VoIP business systems, that expense can be redirected towards essential areas like hiring priority personnel or investing in cutting-edge software to boost productivity.

Scale Like a Superhero

Traditional phone systems are notoriously rigid. Adding new phone lines often requires additional hardware that can be time-consuming and disruptive. VoIP business systems offer unmatched scalability. A seasonal business that experiences a surge in calls during the holidays can easily add temporary VoIP lines through the VoIP service provider’s online portal. Conversely, during slower periods, VoIP lines can be scaled down, eliminating the burden of unnecessary usage and associated charges.

Flexibility is King

There are several VoIP service providers who offer a bundle of customizable features and VoIP plans to address evolving requirements. Companies with remote teams can opt for multiple VoIP numbers, calling minutes and pay-as-you-go plans to keep expenses in check. Having this flexibility is highly vital for businesses shifting to a remote or hybrid work model. One of AT&T Inc.’s reports suggests that approximately 80%+ companies will be shifting to a remote/ hybrid model by 2024.

Time is Money, and VoIP Saves You Both

Endless hold times and frustrating phone tags are productivity killers. VoIP business phone systems tackle these issues head-on with features like auto-attendants and intelligent call routing. A VoIP business system’s auto-attendant can greet callers, answer basic inquiries, and direct them to the appropriate department or voicemail box. These VoIP business services reduce wasted time for both clients and staff, allowing them to focus on more ROI centric activities.

Data Makes Decisions

VoIP business phone systems provide a robust analytics dashboard that offers valuable insights into call volumes, customer interactions, and call trends for each VoIP number. For instance, a sales team can analyze call recordings to identify areas for improvement in their sales pitch or pinpoint specific times of day when call volume is highest, allowing them to optimize staffing schedules.

Note: If you wish to learn more about VoIP numbers, checkout our SMB Guide to VoIP numbers.

Happy Customers, Happy Business

Exceptional customer service is the cornerstone of any successful business. VoIP business systems empower companies to deliver exceptional customer services with features like crystal-clear call quality, voicemail transcriptions, and call recording for training purposes. This builds trust and loyalty with your customer base, leading to recurring business and positive word-of-mouth marketing, the most powerful marketing tool.

How to get a VoIP business system?

VoIP Phone System

Transitioning to a VoIP business phone system from a traditional one is much simpler than you think. We have laid it out for you below:

Assess Your Needs

Identify your business communication requirements and prioritize features that fulfil your business goals.

Research VoIP Service Providers

Look for reputable VoIP phone providers catering to businesses of your size and industry.

Choose a VoIP Plan

Select a VoIP plan that offers the features and scalability your business needs, considering factors such as call volume and resource allocation.

Setup and Configuration

Work closely with your chosen VoIP service provider to set up and configure your VoIP business system, ensuring a seamless transition for your team.
Training and Support

Empower your employees with the necessary training to maximize the benefits of your VoIP business phone system and leverage customer support from your service provider for any technical assistance.
Monitor and Optimize

Regularly review your VoIP business phone system’s performance metrics and adjust its settings to optimize efficiency and cost-effectiveness.

The Bottom Line

Embracing innovative technologies like VoIP business phone systems is no longer a choice, but a necessity for businesses looking to stay competitive and profitable. By harnessing the power of VoIP, you can unlock new levels of efficiency, and collaboration, driving growth and success for your business.

So why wait? Make the switch to VoIP today and take your communication game to the next level!

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Navigating the Pros & Cons of VoIP Hosted Phone Systems

Ritwik Raj

Author

Voice - VoIP

4 mins read eye

Table of content

Are you searching the internet for a VoIP hosted business phone system but unsure whether to get one or not?

Hosted VoIP phone systems aka Business phone systems aka VoIP phone systems are efficient and reliable communication solutions helping modern businesses with daily operations.

The genesis of hosted phone systems has led to significant changes in the business approach towards customer and internal communication. A report suggests that 60% of global businesses are prioritizing investments in hosted phone systems.

Pros & Cons of VoIP Phone Systems

If you’re planning for the same, it’s vital to know the pros and cons of hosted phone systems and how they work.

How Hosted VoIP Phone Systems Work?

A hosted VoIP phone system manages and routes incoming and outgoing calls using the internet instead of hardwired phone lines, known as VoIP technology. Every time an individual makes a call, it’s shot across the VoIP service provider’s servers.

Here the call is processed into small data packets and transmitted to the recipient’s service provider. Once received, the data packets are converted back to voice signals and played at the recipient’s end.

Pros of Hosted VoIP Phone System for communication

Despite the countless advantages hosted phone systems have to offer, we are going to look at the ones that impact your business the most.

Flexibility & Mobility

A hosted phone system gives your teams freedom to address calls from anywhere, if they’re connected to the internet. This flexibility gives rise to a remote work friendly culture, enhancing your teams’ productivity. Acefone being one of the renowned global VoIP phone providers, allows its users to connect internationally with your teams and clients with cost effective rates.

Enhanced Functionality

Hosted VoIP phone systems offer enhanced features and functionality for quality communication and collaboration. Features like voicemail-to-email, call forwarding, call transfer and more are available at the portal and can be browsed and utilized at the click of a button. These features can be easily managed through the portal or mobile VoIP app and ensure seamless communication and enhanced business operations.
System Reliability

VoIP is a reliable service for businesses as it is built on robust infrastructure ensuring uninterrupted uptime and service continuity. VoIP gives access to dedicated support teams monitoring and maintaining the system. Consequently, businesses can rely on consistent and dependable communication channels, minimizing downtime and disruptions.
Faster Implementation

Hosted VoIP phone systems can be installed and implemented on your devices faster than traditional on-premises solutions. It requires minimal hardware changes and consists of a simplified setup process. With VoIP phone systems, businesses can deploy these systems quickly, and run without lengthy installation times or complex configurations.

Cons of Using Hosted VoIP Phone Systems

Hosted VoIP phone systems come with a few drawbacks that businesses should consider.

Internet Liability

One of the most significant drawbacks of VoIP phone services is their dependency on internet connections. Since it relies heavily on internet connectivity, any issues such as network outages or slowdowns can disrupt your hosted VoIP phone system’s functioning. To avoid this, you must ensure you have a stable high-speed internet connection to maintain service consistency.
Privacy Concerns

Given that VoIP phone systems rely completely on the internet, breaching one’s servers becomes comparatively easier. Transmitting important calls over VoIP opens the possibility of interception or hacking, compromising your business information. Thankfully, Acefone provides end-to-end encryption to avoid cyber threats and keep your communication secure.
Service Interruptions

While VoIP’s calling services are highly reliable, service disruptions continue to stand as a huge drawback. Interruptions such as network congestion, hardware failure, or maintenance activities can hinder your service quality and user experience. To prevent this, Acefone ensures 99.99% service uptime to its customers for seamless communication. Having access to consistent VoIP service enables businesses to avoid missed calls, productivity loss, and customer dissatisfaction.

Should You Get a VoIP Hosted Phone System

With businesses shifting to the cloud, it is vital for you to weigh the advantages and disadvantages of VoIP systems before choosing one. On the one hand VoIP hosted phone systems provide you with flexibility, reliable services and more, they can also be prone to cyber threats.

You must create a comparison list of your business requirements alongside the VoIP service provider’s offers to minimize the disadvantages mentioned above. Overall, a hosted VoIP phone system can be a valuable addition to your business communication operations.

Feel free to get in touch with our experts who can make the decision-making process easier for you and help you get the exact features and functionalities you need.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Ritwik Raj

Author

What is IVR Blasting? A Comprehensive Guide

Yukti Verma

Author

Contact Center

February 21, 2024

6 mins read eye

Table of content

For every festive sale or discount offer you launch, you need to notify thousands of customers before to ensure maximum adoption. Calling each one manually is impossible, and emails might go unnoticed. What if you could send a voice message to all of them in just a few clicks?

This is where IVR blasting (voice broadcasting) comes in—a powerful tool that lets you instantly broadcast pre-recorded messages to a large audience.

Let’s explore the advantages and features of voice broadcasting features, benefits, and applications of IVR blasting, showing how it can help you communicate better.

What is IVR Blast?

IVR blasting refers to a combination of IVR service and call blasting. It is a very strong communication tool that allows pre-recorded voice messages to be automatically broadcast to various groups. During a blast session, the calls are simultaneously blasted to the consumers. When the customers receive calls, they interact with a computerized voice, which is an IVR recording.

When supported by advanced voice APIs, IVR solutions can be customized according to your workflows. A Voice API (Application Programming Interface) enables businesses and developers to integrate voice communication features into their applications, software, or websites without needing complex telephony infrastructure. It allows apps to make, receive, and manage voice calls over the Internet (VoIP) or traditional phone networks.

Combined with allows you to capture and store the response from targeted customers. It is specially designed for new businesses to help them excel and spread communication efficaciously.

Besides existing businesses and startups, IVR Blast can also be utilized by community groups, corporations, and government organizations.

Read the article “What is IVR?” here.

Why opt for IVR Blast?

Due to the innumerable advantages offered by IVR Blast, this technology is being widely incorporated by businesses. It allows sales reps to pass management of outreach off to sales assistants without losing connection with their leads. It helps your company maximize its reach in one go. You can effectively deliver secure broadcasting campaigns with IVR blast. Most essentially, with cloud-hosted IVR solution, the campaign process becomes economical. You do not need any hefty infrastructural setup to get started.

Additionally, multiple add-ons such as text-to-speech, predefined message templates add value to the whole broadcasting process. And to increase the utility of the broadcasting process, you can also take advantage of the real-time tracking reports.

Applications of IVR blast range from simple promotional broadcasts to payment reminders and more. And on-demand scalability, automated call retries, and DNC checks help you increase campaign scope by optimizing the overall success rate.

What are the Various Features of IVR Blasting?

Besides enhancing efficacy and cutting down on unnecessary expenses, it can help an enterprise grow in a shorter time frame. This is why businesses from various industries are using voice broadcasting service.

Here are some of the most notable and significant features of cloud-hosted IVR service:

Efficient Campaign Scheduling

IVR service provider allows you to customize your campaigns as per your business requirements. You can schedule the campaign for any time of the day according to the availability of your target audience. This effective campaign scheduling maximizes the reach of the broadcast by reaching the audience at the right time.

Run Multiple Campaigns Simultaneously

The best thing about IVR blasting is that it allows businesses to run a IVR number of campaigns simultaneously. You can efficiently operate and monitor various voice broadcasting campaigns on a single dashboard. Lastly, IVR blast indeed gives a significant boost to efficiency and improves the overall performance of a business.

DNC List Check

Voice broadcasting comes with the facility of DNC list check. In-built DNC check helps to filter the uninterested audience. While uploading the data into the broadcasting portal, the DNC check is automatically applied. This automatic check eliminates the need to manually filter the data, which is a great relief for the campaign managers.

Automatic Email Reports

One of the most notable features of IVR blast is automatic email reports. With this feature, you can automatically send daily campaign updates to the members of your team via email.

Text-to-speech

IVR blast comes with another significant feature known as text-to-speech. With this excellent feature, you can easily convert your text into an audio message. All you have to do is type the text and click the “convert” button. In-built TTS integration makes this whole process a lot smoother. For a more lifelike experience, many businesses now combine text-to-speech with an AI voice agent that delivers messages in a natural, conversational tone.

Read the article “call center speech to text” here.

Pay-as-you-use

While using cloud-hosted IVR blasting service, you get to take your pick from a wide range of plans which are in accordance with your business requirements. Moreover, with the pay-as-you-use method, you only get to pay for the calls & minutes which are answered by the customers. If the calls remain unanswered, you do not have to pay the charges for the same.

Infinite Scalability

When it comes to IVR blasting, there is nothing like limited scalability. You can make use of the scalable infrastructure and flexible pricing plans to enhance your campaign reach at any point in time.

Round The Clock Customer Support

Voice broadcast service providers like Acefone delivers round the clock assistance to their customers. This ensures that no customer has to wait to get their queries resolved. You can also connect with our product experts over email, call or chat at any time of the day.

Real-time Analytics

Real-time call analytics is an amazing feature which allows you to monitor a number of live campaigns with a user-friendly dashboard and real-time reports concurrently. Hence, this undoubtedly gives a significant boost to the efficacy and performance of your campaign.

No Infrastructure Setup

If you do not have the capital to set up an infrastructure, cloud-hosted IVR blasting can be quite useful. You can substitute the intricate infrastructural setup with your Acefone’s web portal. A stable internet connection is all you need to fulfill your requirements.

Final Words

Apart from minimizing business costs, it helps to provide customers with quick and professional responses. This top-notch technology offers efficacious solutions for unique problems. Last but not least, it is inordinately efficient and budget-friendly at the same time.

Get started with IVR blasting by contact us today.

If you’re interested in improving your business communication solution

FAQs:

What is IVR in voiceover?

IVR (Interactive Voice Response) in voiceover refers to pre-recorded messages or automated prompts used in IVR systems. Professional voiceover artists record these messages to guide callers through menu options, provide information, or facilitate self-service interactions without the need for human intervention.

What is the IVR voice menu?

An IVR voice menu is a structured, automated system that allows callers to interact with a business using keypad inputs (DTMF tones) or voice commands. It presents a series of options—such as “Press 1 for Sales, Press 2 for Support”—to help route callers to the appropriate department or provide self-service solutions.

What is the difference between a call center and IVR?

A call center software is a facility where human agents handle inbound and outbound calls to assist customers, provide support, or conduct sales. It relies on trained representatives to interact with callers.
An IVR system, on the other hand, is an automated business phone system that manages customer interactions using pre-recorded messages and menu options. IVR can handle basic queries and route calls to the right department, reducing the workload for live call center agents.

If you're interested in improving your business communication solution

Give us a call on

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Yukti Verma

Author

Yukti is a content marketing enthusiast with a soft spot for Saas. She loves weaving complicated concepts into simple stories. When not at work, she is found reading books or watching movies.

VoIP Vs Landline: The Best System for Modern Enterprises

Ritwik Raj

Author

Voice - VoIP

February 10, 2024

5 mins read eye

Table of content

With telecommunications technology soaring through the sky, enterprises need a communication system that is reliable, scalable, and cost-effective. In one hand we have traditional phone systems (landlines), which rely on analog signals and physical wiring.

On the other hand, Voice over IP (VoIP) phone systems are transforming enterprise communication by using the internet to make calls, offering several advantages over traditional calling. Here is a detailed comparison between VoIP vs Landline to help you understand which one can be the best for your business.

What is a VoIP Phone System?

A best voip systems enables voice calls over the internet instead of physical phone lines. It’s ideal for your work setup if you have employees working remotely. With Voice over IP, you get greater cost savings, flexibility, and advanced features like call forwarding and voicemail to email.

Check it out: What is a VoIP Phone System?

What are Landlines?

A landline, also known as a traditional phone system, uses physical copper wires or fiber-optic cables to transmit voice signals. These systems ensure reliable, high-quality calls with minimal latency. Traditional phone systems are ideal if you need stable communication; however, they lack the flexibility and advanced features of Voice over IP.

VoIP vs Landline: How Does Each System Work?

Hosted VoIP phone system work vastly differently from traditional phone systems. When you make a call using a VoIP, your voice is converted into long wave-like electrical signals. Once converted, the ADC chops the signals into small data packets to transmit using VoIP technology.

The Voice over IP-hosted PBX routes the data packets to the designated phone (recipient), where the data packets are converted back to your voice. The receiving VoIP phone/ regular phone rings or notifies the recipient of the incoming voice call, completing the call.

Read in-depth “ What are VoIP Phone Services ” here.

Landline phones rely on a closed network of physical phone lines to transmit voice calls from one location to another. They have been around for decades, completely unchanged, with the same features and difficulties since their launch.

With each call, a landline converts your voice into analog signals, transmitting them over underground copper wires to a Private Branch Exchange (PBX). This PBX routes the analogue signals to the recipient’s landline phone, where the earpiece converts these signals back to your voice.

Why VoIP Based Phone are suitable for Modern Enterprises?

voip phone vs traditional phones

Now that you understand how both of the phone systems work, its time to understand which works best for your business. There are several upsides and only a handful of downsides to using phone systems for modern enterprises. Here is a detailed comparison of VoIP vs landline, highlighting the important advantages of VoIP:

Cost-effective:

Voice over IP systems can be significantly less expensive than traditional phone systems. VoIP phones eliminate the need for expensive copper wiring and PBX hardware. Furthermore, the cost of transferring data across the internet is far less than transmitting signals over copper-wired lines.

Scalable:

Hosted Voice over IP is easily scalable to meet the needs of growing businesses. You can add or remove user extensions at a single click. On the contrary, traditional phone systems need to add new physical lines to add new users or vice versa.

Flexible:

VoIP business phones offer a wider range of telephony features than landlines. Features such as voicemail, auto attendants, IVR, real-time monitoring, call conferencing, call forwarding, and more. These features can improve the efficiency of your enterprise’s communications.

Mobility:

Voice over IP allows employees to make and receive calls from anywhere with an internet connection. This gives businesses with remote or mobile workforces a major upper hand over those with landlines.

Disadvantages of Landline Phone

Here are some limitations of traditional landline phone systems:

Scalability:

Adding or removing phone lines requires handling physical copper wire, which can be expensive, complex, and time-consuming.

Limited Features:

Landlines offer basic functionalities like call waiting and voicemail and lack advanced features such as video conferencing and call forwarding, available in VoIP systems.

Immobility:

Landlines are restricted to the location of their installation. The chances of you missing out on business calls while on the move are close to 100%.

Are Phone Systems Right for Your Business?

Business VoIP phone systems are a great solution for enterprises in most situations. Here are a few factors to consider before making the switch to VoIP:

Network Infrastructure:

Hosted VoIP systems require a strong and reliable internet connection to operate. Analyze your existing internet connection to ensure you get consistent connectivity for your calls. Go for business-grade internet connections to avoid call latency, call drops, jitter, and disrupted calls.

Identify Your Needs:

Make a list of the call functionalities, number of users, virtual numbers, and other features you currently need for your communication operations. Once you complete the list, begin prioritizing the ones you find most important and look for Voice over IP providers that offer the services and features you need.

Security:

Look for Voice over IP providers who offer strong data encryption and multi-layered network firewalls for their services. It is important to choose a Voice over IP provider that offers a secure system.

Costs:

Consider both upfront costs and ongoing monthly fees to see whether the VoIP phone service fits your budget or not. Check out the installation fees, license fees, maintenance fees, and other additional charges (if any).

Future Scalability:

Be sure to look for VoIP monthly plans that can accommodate the future growth of your business and evolving usage needs. Search for options like Pay-as-you-go plans and flexible contracts.

If you are considering switching to a Hosted VoIP system, be sure to do your due diligence and choose a VoIP provider that can meet your enterprise’s needs.

VoIP vs Landline: Which is the Best for Your Business?

Traditional phones have served us well, but the future of communication is undeniably moving towards a digital front. Hosted VoIP business phone system offer us a powerful concoction of cost-effective plans, scalable solutions, flexible calling, and advanced telephony features that traditional phone systems simply can’t match.

So, why wait? Leap into the future of communication and unlock the potential of Voice over IP for your enterprise.

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

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Ritwik Raj

Author

What is the importance of toll free numbers for healthcare

Ritwik Raj

Author

Contact Center

January 29, 2024

4 mins read eye

Table of content

Healthcare organizations constantly struggle with patient communication, appointment scheduling, and emergency response.

Ensuring seamless and accessible communication is not just a convenience but a crucial aspect of providing quality patient care. One often overlooked yet impactful tool in achieving this is the implementation of toll-free numbers.

Today we unravel the challenges healthcare organizations face in medical communication and explore the role of toll free numbers in addressing them. Join us as we explore why healthcare companies should consider incorporating toll-free numbers into their communication strategies.

What are toll free numbers?

Toll free numbers are virtual numbers that allow callers to connect with organizations without bearing any charges. In the healthcare industry, toll free numbers serve as a cost-free communication channel for patients, enabling seamless contact with healthcare providers.

Toll free numbers in the United States begin with a prefix 1-800 numbers that entails a series of digits serving different regions. Some of the popular area codes that we cater to the most are- 858, 833, 844, and 855.

Medical Professional Attending Calls While Working

Why Choose a Healthcare Toll-Free Number?

The healthcare industry values seamless communication, and toll free numbers emerge as a vital tool in elevating patient care. Here’s how:

Service Accessibility for Patients

Integrating a toll free number significantly improves accessibility to patients. Healthcare toll free numbers offers features like call forwarding, voicemail, callback scheduling and plenty more to ensure patients receive prompt services. This accessibility is particularly vital for patients who may be facing time constraints.

Additionally, cost-free calling allows patients with financial obstacles to get their concerns addressed without worrying about call costs. For instance, a patient experiencing symptoms may hesitate to make a call if they are worried about phone charges. By offering a toll free number, healthcare organizations eliminate this barrier, encouraging patients to seek timely medical assistance without concerns about costs.

Enhanced Patient Engagement

Patient engagement is a critical aspect of modern healthcare. Toll free numbers provide a direct and convenient channel for patients to connect with medical professionals. A toll free line fosters a sense of trust and engagement, as patients feel more connected and valued by their healthcare providers.

Moreover, healthcare toll free numbers can be utilized for appointment scheduling, prescription refills, and general inquiries. This streamlined process benefits patients and improves the overall efficiency of healthcare organizations, leading to a more positive patient experience.

Improved Emergency Response

Time is key to quality resolution during emergencies. Toll free numbers play a crucial role in ensuring swift communication during such circumstances. Patients or their close ones can quickly dial a healthcare toll free number to seek guidance or request urgent assistance.

Studies show that healthcare providers should maintain a 100% prompt resolution rate to ensure they meet industry standards. This rapid response capability can make a significant difference in critical situations, potentially saving lives. Healthcare organizations can use toll free numbers as dedicated helplines for emergency services, showcasing their commitment to prioritizing their patients’ well-being.

Professional Image and Credibility

Having a toll free number adds a touch of professionalism and credibility to healthcare organizations. It signifies a commitment to open communication and accessibility, which positively impacts the organization’s perception among patients and the community.

Patients are more likely to trust a healthcare provider like best emr for small practice that invests in accessible communication channels. A dedicated healthcare toll free number serves as a clear indication that the organization is committed to meeting the needs of its patients and prioritizing their well-being.

Marketing and Brand Recognition

Effective marketing and brand recognition are equally essential for healthcare as for any other industry. A toll free number can become a memorable part of a healthcare organization’s branding. Toll free numbers are easy to remember and can be tracked in real time. Many service providers like Acefone offer real time call tracking to ensure quality services are delivered and use the recordings as a point of reference for quality training.

Bottom Line

In a nutshell, implementing toll free numbers in healthcare organizations is a strategic decision that can yield significant benefits. Toll free numbers play a pivotal role in shaping a positive patient experience from improving patient accessibility to enhancing emergency response capabilities.

Get a healthcare toll free number today

For US based healthcare organizations looking to elevate their patient experience, getting a healthcare toll free number is a step towards building credibility. As the healthcare industry continues to evolve, adopting such an innovative and patient-centric solution is crucial for staying ahead and delivering the best possible care to patients.

If you’re a medical professional looking to boost your patient experience with cost effective, efficient and easy to use cloud telephony solutions, get in touch with us. Feel free to call us at 1888-859-0450 or mail us at [email protected].

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

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Ritwik Raj

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Top 5 reasons customer service team needs a voice over IP phone

Ritwik Raj

Author

Voice - VoIP

January 23, 2024

4 mins read eye

Table of content

While your teams are like body parts of your business, your customers are like oxygen; without them you can’t survive. Keeping them happy must be every business’s priority. Customer service teams are the ones responsible for making that happen. Therefore, they must embrace the latest technology to deliver efficient communication for better customer experiences.

This is where Voice over IP phones step into the picture. Voice over Internet Protocol aka VoIP phones allow teams to connect with customers via calls made over the internet. Giving them access to VoIP phones helps them retain and upsell customers, enhance customer experience, and deliver prompt responses.

Explore why customer service teams need VoIP phone systems to communicate efficiently with clients and ensure your business’s long-term survival.

What are Voice Over IP phones?

A Voice over IP (Voice over Internet Protocol) phone aka VoIP phone is a cloud phone system that enables voice communication over the internet instead of traditional telephone lines. It converts analog audio signals into digital data, which is transmitted over the internet in packets and converted back to analog signal on the receiving end.

VoIP phones utilize the internet’s infrastructure, allowing your teams to communicate efficiently, analyze conversations, and scale operations with ease for better customer experience. The technology leverages internet connectivity to facilitate voice calls, offering scalability, real time metrics, remote work compatibility, and integration with CRM platforms for ease of access.

Why Customer Service Teams Need Voice over IP Phones?

Voice over IP phones give customer service teams enhanced call clarity and reliability. The VoIP system’s flexibility allows agents to work remotely, ensuring accessibility and continuity of service. Additionally, VoIP phones offer features like call routing, call analytics, and more. Out of the numerous factors that make VoIP phones a suitable companion for customer services, here are five critical reasons that make it obvious to get one.

Reduced Wait Time

Implementing Voice over IP phones can assist in reducing customer wait times. Studies show that 28% customers hang up if kept waiting for more than 5 minutes. Features such as call queuing and intelligent call routing enable customer service teams to distribute incoming calls efficiently among available agents. With VoIP phones, CS teams can streamline call handling, ensuring that customers receive prompt assistance, delivering more positive experiences.

Call Automations

VoIP phones equip customer service teams with automation that enhances their efficiency. For instance, auto dialers allow agents to ring multiple contacts without dialing each number. It uses multiple ringing strategies to engage more customers with available agents and avoid manual dialing, improving overall productivity. At Acefone we offer preview and ratio dialers, two of the most efficient auto dialers, to ensure agents engage more clients while maintaining the desired call quality.

Zero Missed Calls

Voice over IP phones help eliminate the problem of missed calls with features like call forwarding and voicemail to email. Call forwarding ensures that calls are directed to available agents, reducing the chances of customers dropping off the call. Voicemail to email allows agents to receive and respond to voicemail messages promptly, preventing any missed opportunities for customer engagement.

Cost-Effective Plans

Voice over IP phones generally offer more cost-effective Voip monthly plans compared to traditional landline services. By leveraging the internet for business communication, you can remove extensive infrastructure and maintenance costs associated with traditional phone lines. The cost savings allow your customer service teams to allocate resources more efficiently. It enables them to invest in other areas that contribute to a better overall customer experience.

Deep Call Analytics

VoIP phones also offer advanced analytics tools that provide valuable insights into call metrics and customer interactions. Your teams can leverage these analytics to identify trends, monitor agent performance, and gain a deeper understanding of customer needs. By analyzing call data, you can implement targeted training programs, optimize team workflow, and refine their customer service strategies. It ultimately leads to a more effective and customer-centric approach.

Takeaway

Voice over IP phones empower your customer service teams with tools and features that make interactions memorable and enjoyable. VoIP phones also give you an upper hand over competitors using traditional phone systems. Whether it’s leads or existing customers, handling queries becomes significantly streamlined for your teams. VoIP phones also facilitate remote working teams ensuring customers receive prompt services whenever and wherever possible.

Get a VoIP phone for your business

If you’re still using a traditional phone system for your business, now is the right time to switch to Voice over IP phones for customer services. It will ensure your business keeps getting a sufficient and consistent supply of oxygen.

Get in touch with us if you wish to know more about VoIP phone service. Feel free to call us at 1888-859-0450 or mail us at [email protected].

If you're interested in improving your business communication solution

Give us a call on

1888-859-0450

Write an email to

[email protected]

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Ritwik Raj

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Top 5 business VoIP trends you need to know in 2025

Ritwik Raj

Author

Voice - VoIP

8 mins read eye

Table of content

VoIP technology has significantly revolutionized communication since its launch in 1995. Voice calls are clearer, sales and support have become round-the-clock, and customers can reach your business via multiple channels.

As VoIP continues to grow even today, so do its features and solutions. It only makes sense for you to keep up with trends to harness the technology’s full potential and explore new opportunities for your business.

Top 5 VoIP trends to look out for in 2025

Contact Centers

The rise of contact centers

Covid-19 changed how businesses communicated. With companies going remote, most customer interactions began to happen virtually. This is how contact centers came into the spotlight.

These contact centers allowed companies to deal with high-volume customer calls no matter where their employees were located. In other words, contact centers helped business owners prevent their customer services from going completely haywire in the face of tragedy. After all, 96% of consumers say that customer service is a critical factor that impacts their buying choices.

The 2025 contact center promises to be abundant with relevant features, app integrations, and AI-driven intuitiveness. Here are some of the latest features that we at Acefone have developed to make your contact center better than ever.

Inbound campaign management

With 54% more leads generated than traditional paid marketing, inbound marketing is the way to go. Acefone’s inbound contact center keeps this in mind. Its latest campaign management solution lets you name virtual numbers as per your convenience, and enables call notification popups that mention the campaign’s name along with the saved contact’s name.

Blind and attended call transfer

We’ve added some versatility to call transfers that keep the latest business use-cases in mind. Acefone’s contact center now lets you transfer calls in two ways—blind transfer and attended transfer.

Blind transfer allows one agent to redirect the call to another without prior notice. Attended transfer, on the other hand, connects the customer with another agent after informing the second agent about the case.

Call queue management

As contact centers mature and customer care achieves high degrees of sophistication, it only makes sense to build new call queue management techniques. Acefone now lets you put waiting calls into queues for a specified duration. Any call that exceeds that duration gets transferred to another agent. This way, the customer’s waiting time is reduced, which improves their calling experience.

Similarly, if you already have five callers in queue, the 6th caller can be transferred to a different number. You can even inform customers about their waiting number; for example, “Currently you are caller number two in the queue.”

Customer information preview

Information preview plays a critical role in customer interactions. It lets your team acquaint themselves with the caller before connecting, helping them deliver a more personalized and offer an effective resolution to the customer.

Latest and popular CRM integrations

Customer relationship management integrations

VoIP Phone System lets you do so much with calls, but what if you could add its functionality to your favorite customer relationship management (CRM) or helpdesk tool?

In 2025, it will be difficult for a VoIP solution to succeed without glitch-free and seamless app integrations.

The idea is simple: CRMs are critical for today’s companies. Upto 49% of transactions are now digital, and such software not only presents all customer data in one place, but lets companies track customer behavior and predict patterns. Now imagine adding the functionality of making VoIP calls directly to these CRMs.

This results in simpler lead management and teams can come up with customer-focused products, services and offers.

VoIP service provider like Acefone are proud to be integration friendly. Some of the popular supported integrations that have been making a great impact on the global market are Zoho, HubSpot, Pipedrive, and Freshdesk.

Zoho

The Zoho CRM comes equipped with readymade templates for businesses of all sizes and types to use to their advantage. We provide two Zoho integrations at Acefone: one that connects with our softphone, and one that functions as a standalone softphone for Zoho. You can take your pick based on what your company needs.

HubSpot

The world’s best-known CRM also promises a great integration: It comes with amazing features such as click-to-call, popup alerts, real-time call monitoring, and smart contact management. It also allows you to sync call and SMS logs between platforms to stay updated of all activities.

Pipedrive

Access critical customer insights such as calling patterns and preferences right from the dashboard. You can also automate tasks with this integration and avoid repetitive tasks.

Freshdesk

Customers are in love with self-service features these days, and Freshdesk lets you do just that. Its Freddy AI learns about your customers by accessing CRM data and delivers insightful suggestions and solutions to your customers through chatbots and other AI operating platforms.

Omnichannel communication for better customer support

Omnichannel communication for customer support from a single device

Today, the average person uses three to four devices and five to six communication channels every day. Restricting your company to just one is setting it up for failure.

Omnichannel communication lets you be there for your customer whenever and wherever they need you. According to KPMG, consumers research your brand on multiple platforms before buying from you.

HD calls, emails, SMS, WhatsApp and video support are the most common communication channels that you can utilize for providing customer services.

For instance, Acefone lets your agents get back to callers even through WhatsApp with a single click. If you look into the call detail records (CDR), you will find an icon next to the caller’s number that redirects your agents to WhatsApp instantly. From there, they can give the caller a reminder as per earlier conversations.

There is another key benefit of omnichannel communication—unified access to data on one platform. This is critical for businesses, who no longer have to worry about multiple applications for each channel.

More customization with APIs and webhooks

API integrations and webhooks

Your business will have specific needs and not every provider will be able to fulfil all of them.

At Acefone(Cloud Communications Solution), we understand that, which is why you get countless API or application programming interfaces integrations to take your customization to the next level. From fetching caller IDs to creating virtual receptionists, you can get a lot done with only a handful of codes.

Diving further into automation, webhooks are the solution. Webhooks are automated messages that applications send whenever an event occurs. For example, receiving a confirmation email every time you subscribe to a monthly newsletter.

With Acefone, you can keep track of these webhooks through downloadable reports. As a business, having access to these reports helps you prevent losing any potential leads. Every event can be identified as a webhook is generated.

Furthermore, you can analyze and track the total number of events occurred as every webhook generated is a lead placing a service request.

AI is the future

Human efforts meeting with artifical intelligence

The future is here already. Marketers are using artificial intelligence to recognize customer patterns and design their products accordingly. This way, you can give customers a personalized experience. In return, the consumer keeps buying from you as their expectations are always met.

Sentiment analysis for one, is a useful AI feature in the VoIP Service world that helps you provide high-quality customer service. It is the process of analyzing customer behavior during interactions and automatically identifying their emotions through text or call.

By using this feature, you can upsell to customers who are happy with your services and work on improvements with the unhappy ones. In the long run, it also helps you reduce customer attrition rates and establish a strong brand presence.

AI also comes in handy when designing self-service solutions for customers. According to the Harvard Business Review, 80% customers prefer to resolve basic issues through self-service portals such as chatbots, search engines, and forums.

You can head over to Acefone to check this out in depth.

To sum up

To secure your business against any future uncertainties, it is crucial that you keep an eye out for these VoIP trends in 2025. If you’re looking for a customizable VoIP solution that lets you take your customer-service facilities to the next level, try our 15-day free trial today.

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