Page 51 – Blog

collaboration-and-voip-can-defeat-coronavirus

Why Collaboration Is All We Need To Fight Coronavirus and How VoIP Can Help

Coronavirus, or COVID-19, is a global pandemic that has been spreading across the globe since early 2020. And it is not something to be taken for granted, it has resulted in lockdown all around the world and people are going through a phase of “Social Distancing.” This means that everyone is either staying at home […]

10 Benefits of Cloud Predictive Dialers in Call Centers

We have compiled a list of 10 benefits that a cloud-based predictive dialer will provide your call center, highlighting key auto dialer benefits worth exploring in depth.Time efficiency is among the most crucial component of a thriving cloud based contact center. The ability to drastically reduce the time an agent takes to place a call has […]

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How Workforce Optimization In Call Centers Result In Improved Customer Service?

Whenever we think of call centers, we think of performance management methods such as call monitoring and speech analytics, but Workforce Optimization is a more comprehensive tool that aims at bringing about improved customer service and thus, better customer experience. What is Workforce Optimization (WFO)? Workforce Optimization is a comprehensive program that aims at improving call […]

IVR: All Questions Answered

A stellar customer experience constitutes customer success and also encourages customer loyalty. Very soon, a customer’s experience with a brand will be a company’s fundamental differentiator, even outweighing price and the product. It is no longer be enough to have just a good product at a good price, and smart businesses are taking notes. Now, […]

Beginner’s Complete Guide to Missed Call Service

As customers, we all have seen this form of marketing on various platforms. Especially after being popularized by our government. Businesses today from various sectors use missed call solution for a plethora of advantages, ranging from customer verification to collecting votes for a political campaign and everything in between. However, have you ever wondered what this is […]

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How to Run Effective Meetings While Remote Working

Meetings are an important part of everyday working life, encouraging you to get to know your colleagues and making communications and project briefs clear and easy to understand. But what happens when we can no longer meet our colleagues face to face? A hosted phone system provides a solution for you to run effective meetings […]

must-have-applications-while-working-remotely

4 Must Have Applications While Your Team Is Working Remotely

At Acefone, we understand that working from home can be difficult when your staff are used to the office environment. There are lots of different issues to navigate with your staff, but luckily there are plenty of applications on the market to help you and your staff make the most of your time working from […]

time-management-tips-for-call-centre-agents

7 Time Management Tips For Call Center Managers

In a call center, there are a lot of tasks going on at the same time. This makes it easy for the employees and managers to get distracted and lose track of time completely. This is why it is important to manage time, especially for a call center manager. Time management skill is highly desired […]

benefits-of-0800-and-0808-numbers-while-working-from-home

How You Can Still Benefit From an 0800/0808 Number While Working From Home

Even when working from home, you can still benefit from an 0800 or an 0808 number. With the technical capabilities of a cloud phone system, customers can call your 0800 number and be directed immediately to one of your agents – no matter where they are based. You can work seamlessly from home through the […]

Music On Hold: All You Need To Know

Have you ever contacted a business and waited in the queue before being connected to an agent? It gets quite boring when you just sit there waiting, isn’t it? But when there is some music, the hold doesn’t feel as much of a wait as it would be without one. As we listen to that […]