Page 9 – Blog

What is a Virtual Phone Number & How do you get one?

Customer behavior has drastically changed over the years. Their expectations have grown tremendously, especially when it comes to experience. With brand-hopping becoming popular, customers are likely to switch after a single bad interaction. Hence, improving communication has become integral to enhancing customer experience. Out of the various channels of communication, calling still remains one of […]

What is Missed Call Marketing? How Does it Work?

If you’ve ever watched a reality show, chances are you’ve voted for your favorite contestant at least once. A simple missed call service was all it took to make your voice count. Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a […]

What Is an Inbound Call Center? Key Benefits, Features & Strategy

Every successful business has one common denominator, a happy customer. One of the most important ways to provide your customers with a great experience is seamless communication. That involves taking care of every communication channel, most importantly calls. However, managing calls efficiently can be overwhelming. Long wait times, missed calls, […]

Good-VoIP-Call-Quality-For-Happy-Customers

VoIP Call Quality: Top 7 Steps to Improve & Optimize It

Call quality is a determining factor when it comes to customer satisfaction. Period. Studies and experts strongly suggest that businesses engaging with customers over voice calls must maintain industry benchmarks for VoIP call quality. How do we make sure that happens? That’s a question we answer here. We investigate issues that cause hindrances in VoIP […]

Missed Call Solutions: All You Need to Know Guide

Missed calls were first initiated to save up on hefty call charges. Its use has now evolved to signal basic life updates like reaching home safely, a date going well or a product being delivered. At its peak, the sophistication of missed calls beats the morse code, hands down! One ring for a yes, two […]

Servetel is Rebranding to Acefone

Exciting news: Servetel has now transformed into Acefone! We are delighted to announce that starting today 13′ Feb 2025, Servetel has rebranded to Acefone. As part of this shift, the Servetel website now redirects to our new online home at Acefone. While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time […]

Is VoIP Reliable? Top 7 Factors to Consider for Business Calling

A solution that helps you communicate remotely, scales up or down whenever required, and saves 50-70% of communication costs sounds like the gold standard for your business. This might also be the reason why business VoIP systems are widely adopted by companies worldwide. Despite its advantages, how can you be sure that you can rely […]

Acefone making headway with recognitions as an industry leader

Acefone has once again proven its leadership in cloud communication by winning not just one, but two prestigious awards. Acefone has been honored with the coveted CX Innovation Leadership Award by Gainskills Media, reinforcing its commitment to revolutionizing customer experience (CX) with cutting-edge technology. Additionally, Acefone was recognized as the Most Scalable CPaaS Platform […]

How to improve customer service in a call center?

Whether it’s the B2C or B2B industry, cloud call center solutions around the world have earned a reputation for themselves. To understand the foundational concept behind these systems, you can explore what is a call center, which delves into its core functions and evolution From poor customer experience to non-existent career growth, associating with a […]

Top 6 Best Call Routing Strategies for Your Business

Call routing is an efficient way to handle incoming calls and enhance the customer experience in contact center software. It speeds up directing calls to the right agent and minimizes unnecessary operational expenses and agent wait times. It makes a substantial contribution to increasing customer satisfaction scores and ensuring prompt query handling. An effective phone […]