A reputed private school chain leveraged cloud telephony to improve communication

4 mins read

The education sector in India is vast and complex, with a history that dates to ancient times. India has made substantial progress in the sector over the years. There has been a particular focus on increasing access, promoting literacy, and enhancing the quality of education.

Acefone has helped a number of schools, colleges, universities and other educational institutions streamline and simplify their communication processes. More so over the past few years with remote learning gaining popularity. We will discuss the same over the course of this case study.

Client’s cloud communication needs

Our client, one of India’s biggest private school chains, needed help setting up and managing a communication system. The pandemic made them move their teaching and operations completely online. Hence, they needed an efficient way to communicate with students and their families.

Their primary concerns were regarding attendance management, parent-teacher communication, emergency notifications, exam results and student feedback.

Streamlining communication with cloud telephony

After consulting with teachers, students, parents, and the school administration, Acefone’s experts were able to build them a custom cloud communication solution.

We provided the institute with an easy-to-use cloud telephony suite to speed up communication between students, teachers, parents, and administrative staff. The solution helped them enhance attendance management with automated calling and SMS APIs. Other than that, they used voice APIs to distribute schedules and make announcements. Their admission process was also streamlined, allowing students to submit forms and documents online via phone calls or SMS.

Personalized Cloud Telephony Features

Interactive voice response (IVR)

The IVR system helped the client handle inbound calls and offer information about timings and schedules.

Voice API

Our solution was used to send automated emergency voice messages to parents and students.

SMS API

The client used SMS API to deliver exam results, updates about upcoming events and important reminders.

Virtual Mobile Numbers

Teachers could receive and make calls to students through the virtual numbers assigned to them.

How cloud telephony benefited our education client

The cloud communication suite proved to be effective for improving communication, engagement, and operational efficiency for our client. Here are the benefits they saw:

Efficient communication

Our client could share important information through the automated systems in place for attendance, exam results, and emergency notifications. This way, the solution enabled them to communicate with the students and their parents more efficiently.

Streamlined operations

By automating processes such as attendance management and library operations, our client could improve their overall efficiency. This allowed teachers and staff to focus on other important tasks, such as delivering high-quality education.

Enhanced savings

By using cloud telephony, our client could avoid the need for any expensive hardware and maintenance costs. This proved to be more cost-effective as compared to traditional phone systems.

Improved student engagement

By giving our client features like student feedback hotlines, our communication solution helped improve student engagement. They could create a more engaging and enjoyable learning environment by collecting feedback from the students.

Increased involvement of parents

With a dedicated virtual phone number for parent-teacher communication, the client could improve their relationships with parents. This led to greater parent involvement in their child's education, which had a positive impact on the students.

Conclusion

Acefone’s cloud communication solution helped our client in the education sector improve communication and enhance efficiency. With advanced features like automated calling and SMS APIs, they established student feedback hotlines which improved student engagement. Moreover, communication between the parents and teachers improved because of the dedicated virtual phone number. Our client also saved resources by avoiding expensive hardware and maintenance costs. Finally, the system was easily scalable to adjust communication systems based on changing needs.

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