Ecommerce cloud solutions

Simplify E-Shopping
with cloud solutions for Ecommerce

Ensure fast and efficient interactions at every stage of the online buying process with streamlined communication tools.

1500+ Ratings

Trusted by leading organisations
across the globe

How Acefone helps level-up
Ecommerce?

Ecommerce is a communication-intensive industry. Acefone’s cloud telephony solution helps you enhance customer experience by offering multiple channels like voice, SMS, chat, and email for interactions. Customers can get their queries resolved, inquire about the delivery status, file complaints seamlessly and more.

Handle Customer Queries Seamlessly

Enable support agents to connect with customers instantly with the click-to-call functionality.
Allow agents to view customer details and order history via CRM integrations for tailored support.
Provide self-service options for quicker query resolution with multi-level IVR systems.

Streamline Order Management

Send SMS alerts about order confirmations, shipping details, and delivery status.
Customers change orders, inquire about returns, or report issues, allowing quick fixes before complaints arise.
Conduct post-purchase follow-up calls or SMS surveys to gather customer feedback to improve services.

Have Questions?

Learn about Acefone's cloud phone services from our experts.

Chat with an Expert

Scale-up Easily During Peak Shopping Seasons

Handle an increased volume of calls and inquiries without making any major infrastructural changes.
Effortlessly scale your support team by adding more agents through quick user management.
Leave no customer unattended through intelligent call routing and queueing system.

Improve Sales Automate Sales & Customer Service Ops

Set up custom workflows using IVR menus and webhooks to automate incoming purchase calls.
Offer relevant product suggestions based on call disposition and call notes from previous conversations.
Conduct post-purchase survey via calls or text to gather customer feedback.

Popular Features

Seamless Ecommerce Communication

Click-to-call

Add a call widget to your website that lets customers call you with a click.

SMS API

Send automated SMS notifications about order confirmation and delivery status.

Interactive Voice Response

Provide customers with self-service options for orders, inquiries, or cancellations.

Vanity Number

Easy to recall free virtual numbers that enable customers to call you without hassle.

Call Routing

Efficiently direct calls to the right agent to offer quicker assistance.

Detailed Call Reports

Monitor critical KPIs through detailed reports to improve agents’ performance.

Number Masking

Temporary virtual numbers to protect customers’ and agents’ contact details.

Call Recording

Record calls for quality assurance, training, or compliance purposes.

Industry-Leading CRM Integrations

Customize your cloud communication solution for ecommerce with your preferred CRMs and helpdesk software.

Explore all integrations

Zendesk

Zoho One

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Frequently asked questions

Some commonly asked queries related to ecommerce call centers.
If you have any other questions- Chat with our experts!

What makes a good ecommerce customer service?

A good ecommerce customer service starts with a multi-channel communication system. Your customers can choose their preferred channel to connect with your company. Other than that, you should focus on empowering them with a self-service option to reach the right department quickly through IVR calls. Aim to resolve customer queries during the first call and collect regular feedback.

Which cloud communication service is best for Ecommerce?

Selecting the best communication solution for Ecommerce depends on several factors, including your company size, budget, specific needs, and desired features. However, there are a few fundamental factors you must keep in mind before selecting a solutions provider.

Check for flexible pricing, scalability, CRM integrations, security compliance, and reliable customer support. This will ensure your service provider understands and caters to your needs better. Read more here.

How can I ensure the security of my cloud telephony system?

Choose a provider with proper certifications like ISO 27001or SOC 2 Type II. Also, look for functionalities like multi-factor authentication and role-based access control. Protect your network with a firewall and IDPS, and back up your data for disaster recovery. By following these measures, you can significantly enhance the security of your cloud telephony system.

Which other business tools does Acefone’s solution integrate with?

Acefone’s communication solutions offer multiple third-party integrations for better data management, personalized interactions, and streamlined workflow. By connecting your telephony solution with an order management system, you can send
For detailed information, visit our integrations page.

How much does cloud telephony solution for e-commerce cost?

At Acefone, you get a comprehensive communication solution at flexible plans. To get detailed information, you can refer to our pricing page.

You're at the start of something special.

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Ecommerce cloud solutions

Simplify E-Shopping
with cloud solutions for Ecommerce

Trusted by leading organisations
across the globe