CLOUD TELEPHONY + BITRIX24 INTEGRATION
One integrated solution. Unlimited possibilities.
Combine the capabilities of Acefone and Bitrix24 CRM for smooth, hassle-free customer service.
Integrate for smoother conversations. Get:
Better connectivity
- Access all your CRM tools on your desktops or mobiles
- Pin social media platforms directly to your dashboard
- Stay in touch with teams on the go and collaborate remotely
Smarter tracking
- Get insights about customers preferences and peak times
- Build unique sales funnels and offer personalised service
- Track metrics like call handling to maximise efficiency
Faster workflows
- Quick onboarding process to get started instantly
- Quick onboarding process to get started instantly
- Chatbots and live agents allow for quick, all-day support
Steps to Integrate
Unlock a world of possibilities with the Acefone and Bitrix24 integration in just four simple steps.
STEP 1
Signing Into Acefone
- Login to your Acefone account
- Select Integrations under the Services tab
- Select Bitrix24 and click on Instructions
- Activate the Bitrix24 integration with Acefone by clicking the Enable button
- Click on the Download button
- Select the desired platform for which you wish to install a softphone
STEP 2
Installing application
- Install the application and log in with your Acefone credentials
- Log in to your Bitrix24 account
- A dialogue box appears, as shown below. Tick the checkboxes and install the Acefone application
STEP 3
Authorizing Acefone
- Select Acefone in the Application section, under the More tab
- Login to your Acefone account
- Once the authorisation is successful, you will get the following pop-up
STEP 4
Configure telephony
- Click on the Telephony section under the More tab, and select Configure Telephony
- Select Telephony Settings and select Default Number for outgoing calls as Acefone application
- Click on Telephony User, select Configure, and select the number for outgoing calls as Acefone application
- Select Acefone as the application and toggle on if you want to save leads automatically
- Click Save. Now you are ready to place calls by clicking the phone icon in the bottom-right
All that your communication needs
Enterprise-grade software
A reliable CRM and a robust cloud phone system is your winning combination.
- Plan customer engagements to marketing campaigns
- Connect via various mediums—broadcast messages, emails, calls
- User-friendly CRM as a central command post
Simplified lead management
Enhance productivity and improve conversions with smarter lead management.
- Link customisable web forms to never miss a lead
- Use automatic lead distribution for optimised call flow
- Differentiate new and existing leads with call pop-ups
Engaging customer service
Stand apart with a modern toolkit for a refreshed customer service experience
- Analyse feedback on products and services with IVR
- Add notes on each call for hyper-personalised service
- Easily access information and deliver quick resolutions
Integrate your Cloud Phone with Bitrix 24 in Four Simple Steps
- 1 Login to Acefone
- 2 Installing App
- 3 Enable Integration
- 4 Configure Integrations
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