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  3. Freshdesk

CLOUD TELEPHONY + FRESHDESK INTEGRATION

Connections. Conversations.
Conversions.

Unlock the 3Cs of outstanding customer service by integrating Acefone with the
Freshdesk Helpdesk.

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Integrate for smarter processes

multi channel for multiple

Multi-channel for multiple benefits

  • Automate ticketing with a fully configured software
  • Access all your tickets in one place
  • Communicate across channels from one portal
achieve operational brilliance

Achieve operational brilliance

  • Automate complex workflow based on various triggers
  • Draw team members’ attention to dependent tickets
  • Customised portal to strengthen brand recall
unlock efficiency with analytics

Unlock efficiency with analytics

  • Customise data to help agents track relevant KPIs
  • Leverage key insights to improve your knowledge base
  • Regular data visualisations with scheduled emails reports

Steps to Integrate with Freshdesk

signing into acefone

STEP 1

Signing Into Acefone

  • Login to your Acefone account
  • Under the Services tab, select Integrations
  • To activate Freshdesk integration, click the Enable button
setting up the api

STEP 2

Setting up the API

  • When the dialogue box pops up, enter the Freshdesk Domain and the Freshdesk API Token
  • Freshdesk Domain is your Freshdesk account’s URL. The API Token can be fetched from your Profile settings in your Freshdesk account
authorise acefone

STEP 3

Authorizing Acefone

  • Once the integration is successful, you’ll get a confirmation pop-up
  • You’ll see the Acefone icon on your Freshdesk interface. Click on it to start making calls from Freshdesk using Acefone

Bringing your customers closer
to your business

Optimise effort, maximise growth

Thorough ticketing tool

Effectively organise customer tickets and watch your customer relationships transform.

  • Automate tasks and multiple actions with just a click
  • Prevent ticket reopening when clients respond with ‘thank you’
  • Avoid multiple agents working on the same ticket
thorough ticketing tool
productivity pro

Productivity pro

Manual processes are a thing of the past when an AI handles your operations.

  • Freddy AI to deliver accurate and instant resolutions
  • Lets customers self-service with automatic solutions
  • Assign tasks based on agent activity for more efficiency

Agent-friendly all the way

Simplified workflows = Happier agents = Better results.

  • Allow agents to answer emails, calls, and texts from one portal
  • Easily access past interaction with any client, on any platform
  • Keep agents updated about the status changes in their tickets
agent friendly all the way

Integrate your Cloud Phone with
Freshdesk in Three Simple Steps

  • 1 Login to Acefone arrow forward
  • 2 Enable Integration arrow forward
  • 3 Configure Integrations

You're at the start of something special.

Try our cloud communication solutions today.

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