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  3. Freshworks

CLOUD TELEPHONY + FRESHWORKS INTEGRATION

Reinvent customer service

Boost customer experience by integrating Acefone’s cloud solutions with
Freshwork’s powerful CRM.

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An integration like no other. Get:

better lead management

Better lead management

  • Nurture leads with smart web forms and targeted campaigns
  • Add or update customer and prospect information easily
  • Auto-assign leads to the right team to save time and effort
the power of ai

The power of AI

  • Freddy AI provides intelligent insights about customer preferences
  • Tracks customer lifecycles that keep you on top of conversions
  • Identify the right time to engage with different customers
smarter lead generation

Smarter lead generation

  • Simplify and automate emails and responses
  • Notify customers of upgrades, cancellations, offers
  • Customise sales activities by adding notes, tracking deals

Steps to Integrate with Freshworks

signing into acefone

STEP 1

Signing Into Acefone

  • Log in to your Acefone account
  • Select Integrations under the Services tab
  • Activate the Freshworks integration with Acefone by clicking the Enable button
setup the api

STEP 2

Set up the API

  • A dialogue box will prompt you to enter Freshworks Domain and Freshworks API Token will pop up
  • Enter your Freshworks account Domain, that is your Freshworks account’s URL
  • The API token can be fetched from your Freshworks account by clicking on Profile Settings under your profile icon
  • Click on Settings
  • Click on API Settings and confirm the captcha by ticking the checkbox
  • Copy the API key and paste it into the Acefone portal
authorise acefone

STEP 3

Authorize Acefone

  • Once the integration is successful, you will get the following pop up:
  • An Acefone icon gets attached to your Freshworks interface, log in to get started
  • Click on the icon to start making calls from Freshworks using Acefone

Bringing your customers closer
to your business

Amp up your customer relationships

Smoother workflow

Monitor performance and identify bottlenecks across different channels for enhanced workflow.

  • Seamlessly update customer information to optimise workflow
  • Manage agent performance and training with detailed call metrics
  • Streamline all customer engagements using just one portal
smoother workflow
nurture relationships

Nurture relationships

Make customer experiences effortless with seamless self-service and advanced solutions.

  • Enhance customer journeys with triggers, actions and more
  • Get actionable insights on customer journeys and agents
  • Deliver personalised service with Freddy, the AI-backed assistant

Seamless calling

Connect better, amplify your conversion rates and deliver customer delight with a single click.

  • Initiate calls and establish connections with just a click
  • Eliminate manual dialling with auto-diallers and call distributors
  • Screen pop-ups with the customer information for proper context
seamless calling

Integrate your Cloud Phone with
Freshwork in Three Simple Steps

  • 1 Login to Acefone arrow forward
  • 2 Enable Integration arrow forward
  • 3 Configure Integrations

You're at the start of something special.

Try our cloud communication solutions today.

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